Reviews by paulh500

This review is for PlumbFirst, Hoppers Crossing VIC

verified email - 12 Apr 2023

Called them to clear a blocked bathroom sink. A quick plunger job that, later, I found they advertise at $77-. The dubious sales method by their guy "Kent B" was one of pure artwork. One minute to look at the job, write a quote on his I-Pad and then come out with $354- (pause) membership gets you free callouts and other discounts for life making me think he is offering membership at that price. I asked him why the same company's electrician did not offer me membership that morning and he responded with "It's because the work was under $1,000-". Very odd considering that his work would also be under $1,000- He then offered a discount to $326.37. It started to sound like a hard sell by someone who works on commission. I said to him that I only wanted to get the work done. He showed me the I-Pad screen where it stated the $354- and then the $326.37, with the next line showing approx $150-. This I thought was the overpriced charge to plunger a standard "P Trap" under the sink. He took a picture of the front and back of my debit card (Very suspicious) and only later realised this also had my signature (Card now cancelled). He took less than two minutes to clear the drain blockage. Later that night, found that he had charged the $326.37. Phone calls and emails to this company only result in stern emails back from the Customer Care Manager who does not care about the customers, only supporting the thieving tactics of the staff. AVOID THIS COMPANY AT ALL COSTS.

Approximate cost: $326