PlumbFirst

Replace 4 taps $1614.80. Brief lnvestigation under house but hot tap jack hammer couldn't be fixed. Would encourage clients to shop around for price Pleasant staff.

Approximate cost: $1614

I rang Plumbfirst as I always do as my water bill was ridiculously high and I live alone. Charlie from Plumbfirst arrived after notifying me by phone when he would come and within no time he located my leak which explained my high water bill. He gave me his review of my problem that Yarra Valley Water required and arranged a plumber for the next day to fix the leak. Charlie was very friendly, quick, got to the problem in no time and did everything I needed him to do and we both had fun while he did what was required. I will always use this company as their service and work is outstanding, Carol Richards

Called them to clear a blocked bathroom sink. A quick plunger job that, later, I found they advertise at $77-. The dubious sales method by their guy "Kent B" was one of pure artwork. One minute to look at the job, write a quote on his I-Pad and then come out with $354- (pause) membership gets you free callouts and other discounts for life making me think he is offering membership at that price. I asked him why the same company's electrician did not offer me membership that morning and he responded with "It's because the work was under $1,000-". Very odd considering that his work would also be under $1,000- He then offered a discount to $326.37. It started to sound like a hard sell by someone who works on commission. I said to him that I only wanted to get the work done. He showed me the I-Pad screen where it stated the $354- and then the $326.37, with the next line showing approx $150-. This I thought was the overpriced charge to plunger a standard "P Trap" under the sink. He took a picture of the front and back of my debit card (Very suspicious) and only later realised this also had my signature (Card now cancelled). He took less than two minutes to clear the drain blockage. Later that night, found that he had charged the $326.37. Phone calls and emails to this company only result in stern emails back from the Customer Care Manager who does not care about the customers, only supporting the thieving tactics of the staff. AVOID THIS COMPANY AT ALL COSTS.

Approximate cost: $326

I booked them for compliance safety checks.
Firstly they will take full payment upfront, so you're locked in and then if at all any issue/compliance fails is detected then they will quote 5 times more (because they charge for job and not for time).

I was quoted $600 (by Glen) for the hot water gas leak and $401 for compliance check. Total $1001. I paid compliance check cost upfront but then called another company to fix the issue and provide compliance certificate, they charged me $220 for everything.

Approximate cost: $1001

Very impressed with the quality of workmanship of Electrician Jesse.C from Plumfirst with the Hot Water System Replacement. Prompt Service, great attitude and good communication.

Absolute rip off. Can't find the problem with an overflowing garage drain. Saying I need new plumbing for 29 k plus an electrician for around 600.
Charging 638 for CCTV and jet blast.
Scammers. Stay away
Problem was fixed by another plumber for 1.2 K

Approximate cost: $29000

They pressure you to signing an overpriced quote rushing you into committing to a job you cant afford. They work on commission and rip people off.. DO NOT TRUST HOPPERS CROSSING PLUMBFIRST

Approximate cost: $8000

We were one of Plumbfirsts many victims. False quoting, high pressure sales techniques etc

Approximate cost: $4000

Rip off. Stay away. These cunts cant be trusted

Scam artists with VERY overpriced, flawed 'services'

We called PlumbFirst with a blocked toilet.
Was told that the pipe was cracked & roots had grown in.
Quote for the work to clear the roots & fix the pipe was quoted around $6000-7000!!!
Considering the ridiculous nature of the 'quote' we opted for a 'temporary fix' which involved the clearing of roots & a patch of the cracked pipe - which still hit the $450 mark (!!!)
The 'temporary fix' lasted all of a few days before the same problem was back again...
We promptly called PlumbFirst for resolution, only to be be reminded that the receipt stipulates 'no warranty' & the work is NOT guaranteed.
Further insult to injury, we were 'offered' another 'assessment' if they came out again. Knowing that at the LEAST we'd be up for another $450 only days later we gave them a miss.
Quite the near extortion tactic to offer a clearly flawed 'quick fix' only to peddle a HEFTY actual 'solution'.
Horrible experience all in all. NEVER have I encountered such dishonest conduct (while masquerading as 'transparent' by openly writing on receipts 'no warranty' - this alone SHOULD'VE served as a major red flag but we were desperate at the time to have the problem fixed).
Fact is, when a company can have such a VAST variety of experiences - mine on one end & 'good' & 'great' on the opposite end, it goes to show this one in particular does NOT provide 'consistent value' or 'service'.
I would warn anyone & recommend them to better assess their options FIRST if they want to avoid having a hole ripped in your wallet (while leaving you with the SAME problem they came to fix).
Caveat emptor -'let the buyer beware'!
If in doubt, read the MANY negative reviews posted by others - many of which people were ripped off hundreds & thousands of dollars for sub-standard 'work'. Staff should be ashamed to exploit others for a 'living'

Called plumbfirst to repair a hot water service, was told about the call out fee, no problems, plumber arrived on time, told us of the part that needed replacing and quoted us $450.00 for a $30.00 part (understand he needs to charge for labor) part he replaces doesn’t fix the problem, was then told it could be something else which he quoted $800.00 to fix but couldn’t tell us that it was actually going to fix the hot water service so he then quoted us for a whole new unit plus labor etc. $3850.00 decided to get other quotes, job done with another plumber (whole new unit and labor) for under $700.00. For the same brand and unit plumbfirst were quoting!!! Plumbfirst still robbed us of $450.00 for a part that didn’t fix the issue and is now in the rubbish along with the old hot water service. STAY AWAY FROM PLUMBFIRST, just out to take advantage of you and rob you of your hard earned money. Seriously who can charge $3k for an hours work???
This matter will be taken further.

Approximate cost: $450

Not 100% happy but review may change pending refund from company.
Not 100% happy but review may change pending refund from company.