I received the item and installed as per the instructions. The product from the start did not work correctly and was only Chlorinating on half the cycle. I called the support line and they told me to check that the salt level was 3000ppm to ensure the unit would work correctly and that it might be an idea to dilute the water by 10% just in case it was on the border line. I went to the pool shop and they confirmed my salt level to be at 3000ppm. I diluted the water as requested and confirmed the unit was not working. When checking the operation I noticed an electrical burning smell and found that the cell was smoking and burning, I removed the cover which was melted turned off the unit and found an electrical short between two exposed copper wires. So an electrical fault.
So I called back to confirm my findings and the support line confirmed the unit was faulty and had to be replaced.
The unit sent back was not new, but was warn and used as with calcification powder buildup .
I called back to request a new replacement as required by consumer law. The owner of the shop refused to provide a new replacement for a 1.5 day old product that was originally supplied as faulty.
The manager insisted that the returned product was in fact my original unit, which is impossible since the returned unit was so burnt beyond economical repair, the cell plastic housing was melted, full of charcoal and severely damaged. The replacement unit, which was supposed to e my repaired new unit, has warn plates and white power from calcification which typically occurs after months of normal use. The manager claimed the clacification occurred during 24hrs worth of testing.

Traiding from 7 Hilldon Crt NERANG 4211 QLD, as Compupool

Approximate cost: $849