After they ruined my towels and sheets with bleach I vowed never to send anything to them again. I however decided to send my new jacket after a few months and they ruined it. When I went back in to show them and to ask what they did to it they asked to see the label.

I said I know what the label says but what did you do to it. They replied they put in the dryer despite the label saying DO NOT PUT IN DRYER. They promised to refund me the money for my coat but then a few days later they refused to refund me the money and even refused to refund me the $15 it cost for them to ruin it.