Strata Plan

Chux was our contact at Strata Plan. I just wanted to say how much I appreciated his friendly and helpful manner over the past year+.
All the best for a bright future where your wonderful attitude, lovely communication skills and excellent work ethic is highly valued.
You've been an absolute pleasure to work with!

5 star service
All year round
All times of the day

Very happy with Strata Plan, would recommend

Our building had experienced a turbulent period with three managers in the space of a year. However, working with Jeevan Fernando over the past couple of years has been a breath of fresh air. His commitment, responsiveness and efficiency is exemplary, and in my eyes, he has restored the reputation of Strata Plan.

We have been using Strata Plan over the past 3 years to manager our building consisting of 49 apartments.
Our manager Van Huynh has done an exceptional job for us over this time in helping us navigate through various issues using his excellent knowledge of the industry.
His management team are always very helpful and attentive.
Thank you all for your services.
Gary Mann. OC member.

We have been a client of strata plan for three years now and have found them both professional and responsive . And whilst a large organisation they do not forget their primary function is to us their clients. It has undergone some changes during this time which has improved the quality of the service. The newsletter with updates on issues is a reflection of this. In the case of our owners corporation committee , we are very fortunate to have Michael Seminara as our building manager. Michael is totality professional and dedicated to his clients. We value the unbiased clear advice along with practical options when required he provides us with. He brings to us the benefit of his extensive knowledge and experience in all areas of the sometimes complex areas of owners corporation rules and regulations. We have always found him to be so responsive and calm no matter what we throw at him.

In our apartment, we had an incident when a contractor installing our blinds drilled into the fire sprinkler pipe, causing it to flood into our living area. Being in our 70's and having limited experience in owners corporation procedures, we phoned Strata Plan and were put through to Shaun. In our moment of shock and horror to what had happened to our new apartment, Shaun showed great empathy and support in directing us through this mess. His communication over the past few days has been very reassuring and his service to us is greatly appreciated.
Thank you for your advice, you are a great asset to your company.
kind regards,
Karen & Greg

Strata Plan staff are always nice and friendly. They have always provided our owners corporation with great service.

Strata Plan always gives the best service. Any problem I may have is always dealt with in a timely manner. Michael Seminara is always ready to help. He does a wonderful job and is a true professional. Keep up the great work.

Strata Plan manage our building (51 Residential & 2 Commercial lots) and we have just renewed our Agreement with them. They provide a good service for a reasonable price.

Whilst we may have had some issues with Strata Plan initially I must now state that our experience over the past two years has been has been excellent. We find Strata Plan to be very professional in their approach & they are responsive to any matters that have arisen. Much depends on the quality of the manager appointed to look after our property & in this respect we have been extremely fortunate with the appointments of Janelle & Tatiana Recent action taken by Strata Plan to concerning their mode of operation has also resulted in an improvement in the services that they provide. Terry B. ( The Andalusian )

Harleen Chawla the manager from our property always assist us to solve the problem, she is alway responsible and provide informations when you need it, she also get back to you as soon as possible when you need her, great work to us!

Whilst there was an initial churn of Managers at Strata Plan, Harleen has been managing our small OC for about 2 years now and has provided an excellent service to us. Harleen has always been very professional and timeous with responses and feedback and is always eager to assist us with whatever issues that may arise. Very happy with the service so far.

Hi Strata Plan, I wish to put forward a review for my building manager @ 117 Pier St Altona, 3018 -- Tatiana Andonegui Whilst I’ve only been dealing with Tatiana for the latter part of this year she has given myself a very favorable impression of her professionalism, I’ve felt very impressed with the quick feedback either via e-mail or phone calls Tatiana offers. I’m acutely aware Tatiana not only manages our building but many others, this then demonstrates exceptional time management skills in the very trying environment. Simon, In my personal view Tatiana is a very valuable asset to your organization. Regards Graham Ridley… OC Chairperson.

Tatiana and Amy at Strata handle business for Our Owners' Corporation on a daily basis. Their work and attitude is of the highest standard. As a committee we rely on their exceptional communication and interpersonal skills to keep many complex issues relating to our building running smoothly. They both have the ability to relate to everyone on the committee individually if required, anticipate our queries and guide us to the solutions. Personally I am very grateful for their help because of their business knowledge and work ethic and believe they deserve high praise. Marnie Barter

I cant thank Van Huynh from Stataplan enough for all the hard work and dedication he has put into assisting our OC with some very challenging issues. Strata and Van have been fantastic to deal with and made my life very easy - Thanks guys - Tony Monteleone - Chairman OC

Strata Plan provides knowledgeable and conscientious management of your owners corporation. Michael offers clear advice or offers options of where to refer advice and maintenance to.

It is always a pleasure dealing with Strata Plan, in particular Magdalena. All the staff are very professional, friendly and do their utmost to resolve issues promptly and efficiently. A big thank you to everyone at Strata Plan and thank very much Magdalena for all your help, support and hard work.

Have been working with Michael from Strata Plan for close to a year and could not be happier with Michael and the entire team. I have had involvements with a number of Body Corporate Managers in the past and Michael &Co. are by far the best. Timely, professional, responsive and understanding of the market that they are in, highly recommended!

As Body Corporate Managers, it is at times an unenviable task dealing with Apartment Owners and specific issues relating to the quiet enjoyment of living apartment style within such a structure.

My view is that for the Body Corporate we deal with it's a bit like you are at times damned if you do and damned if you don't.

Having said that I have nothing but high praise for Strata Plan who since moving into our apartment in August 2018 have been nothing but professional and provide timely response, assistance and almost all times solutions to problem issues.

The structure by which we can phone, e-mail or meet directly face to face (which I did last Friday to access a comms room key for an internet issue) speaks volume for their can-do approach.

I have no benchmark by which I can measure their service but whenever I may have an issue that I am not sure of or seek guidance as to the best way to solve issues, their friendly and professional approach from the moment contact is made through to referrals to various departments and key contacts to fix issues is gold!!

Keep up the good work Strata Plan, I appreciate how hard it must be for demanding owners and satisfy concerns... but for those that do not make noises and seek to co-operatively work together to find a path to solving issues, I tip my hat and say thank you!! Keep doing what you do!!

Archie & Cathy Auld (Mitchell Apartments)

Since I have started dealing with Ben, the experience has been great. He is responsive, professional and keeps on top of everything. Great work Ben!

Very happy to be working with Daniel, my OC Manager. He and his team are doing an excellent job and it's great to be working with Strata Plan. Highly recommend!

This is a review of two specific staff who managed a building I lived in.

Luis and Robin have both provided us an excellent level of support and help during our time living in the building. Whenever we have had an issue or question they made themselves available immediately to assist.

I can think of numerous occasions they went above and beyond to help us;

- The mail is always sorted on the front desk, in order of apartment number by Robin. Instead of having to go to the post office all our parcels are carefully laid out on the front desk.
- Luis intercepted a passport delivery to make sure that it got to us safely. On a different occasion he helped one of my friends surprise me with a birthday present.
- Robin and Luis helped us at the end of our lease by making wall filler, paint and sandpaper available to us. They also provided helpful advice/recommendations to get our bond back.
- Since the hotel staff left, Luis and Robin now work in the lobby - this has made them even more accessible, but also now the lobby is more pleasant to be in as they say hello/goodbye and have friendly chats with the residents.
- Luis always answers his phone/email, even at what I would consider not business hours.
- I have often seen Robin still working after dark, again during what I would consider not business hours.

Every time I see them they seem to be busy, but still, find the time to say hello to us. I hope their hard work is recognised because they really made this building a nicer place to live.

I highly recommend StrataPlan due to their efficient and easy to communicate team who have helped our committee greatly throughout this global pandemic. I appreciate the difficult conditions that your team are currently facing throughout this difficult circumstances and I am very grateful for your passionate work ethic and above industry average quality of work. Sincerely, Aaron D

I am an owner in a body corporate that has switched to Strata Plan 6 months ago. The service, and response by our manager has been great. They helped us resolve outstanding issues that previous OC managers have left unattended. Highly recommended.

Best in the business. Highly recommended.

Happy with their service. Whenever i have a problem, i know it will be taken care of by Strata Plan.

I do not recommend using Strata Plan for building management or associating your company with this business. They provide an unprofessional/unreliable service and act in an unethical manner. In my experience they put in place a number of building managers at our building (appointed by them not the owners corporation) with very little training who were very unresponsive / unreliable. Strataplan did very little (if anything) to rectify these issues with the building manager (and because they were appointed by Strata Plan there was very little that the owners could do – a clear conflict of interest in my opinion). Strata Plan, as an owners corporation manager, also failed to complete simple duties such as paying electricity bills for common areas on time, paying rubbish collectors on time or ensuring that contracts for services were reviewed / renewed prior to their expired. We also had serious issues with Strata Plan completing agreed tasks that were set for them (on time or at all), such as investigating / seeking to rectify known building issues or defects – some of which were left unattended for over a year after being raised. It became clear that Strata Plan was not, in my opinion, advocating for owners in relation to building defects effectively was very concerning (either dismissing defects or taking the side of the builder / developer). Finally, when these issues were raised, they were either dismissed and / or Strata Plan would act in a threatening / bullying way.