SOLAR MINER

Great while they want your business. Solar Miner called and emailed almost daily while trying to get my business. The solar systems (2x installed) themselves work fantastically, however both installations resulted in damage to the roof.

Both premises had significant roof leaks that caused damage to the houses. One of these was only six months old at the time.

Despite the damage occurring in March 2022, Solar Miner has provided little to no support to fix the issues. They have failed to assist with the process, failed to respond to emails, and even failed to have the dangerous mold removed from one property which was caused by the leaks.

The latest suggestion was that a "friend" could come and repair the damage. This work should be completed professionally to return the buildings to the same state as they were prior to the damage occurring.

Happy to get your business, not happy to follow up when it all goes wrong.

Approximate cost: $4000

i am still waiting for help
thank you for ignoring my emails

Indian call centre, not Australian company. Wasted installers time x3. Lied about brackets, cancelled the job.

Approximate cost: $2700

They were very approachable through calls and emails. They also provided me the best deal with minimal cost and excellent service response.

Approximate cost: $1500

Hi,
i have been trying to resolve a problem since the installation in feb 2020 and till today the customer service could not fix the problem. the problem is the installation is incomplete.
i don't know where to seek for help.
i don't recommend to use their service.

I had solarminer install my solar system, 6.6 KW ZnShine panels with solaxpower invertor. During their sales process, I was provided written specifications that peak performance of these panels is 97.5% during first year and reduces .7% each year. I raised an issue with solar miner regarding output of my solar system after comparing the output with a 6kw system (installed near me) where a 6kw system was producing more output than my 6.6kw system. The issue is that my 6.6kw system, north facing, can never produce more than 4kw on a full sunny day at any point in time. A lot of times I had to chase them to provide a solution. Their technical team is so technical to that they fail to understand simple problem of peak output and always tried to divert it average output. It has been many months now but there had been no resolution. I would strongly recommend that do not use solar miner for your solar requirements at any cost. I am still in a regret for having them as my solar provider.

Approximate cost: $4749

Prompt communication and installation. Plenty of options provided. Thierry the electrician was a pleasure to deal with.
Kept in touch and turned up when he said he would. Explained how our new inverter worked.

Apart from a minor misunderstanding all is good
THANK YOU the installer was very helpful and explained how it all works.
All very professional and and honest

Approximate cost: $4000

Very professional, courteous, quality and excellent service. Great installation and quick installation.

Approximate cost: $4500

All the sales staff were professional and the installer was very good too. The quote was the best for the same system that I could find too.

Approximate cost: $5000

Excellent communication from all safe at Solar Miner. The installers were very friendly & helpful. A1 service. Would recommend this company for anybody looking for an affordable solar product.

Easy to deal with, reliable and they do a good job. They provide good offers and do their job on time and are available for any question.

Excellent communication , great service.
Installers were friendly and helpful.
Well priced. Great local company.

Staff from Solar Miner came out to our property the same day I called and enquired about price and product. They provided me with a quote that day with all relevant information on the products. Rajan was very friendly and easy to communicate with. The electricians who installed our solar were very quick and efficient. From quote to final product took only a 6 day turn around. We are loving our Solar as we have Wifi access to see how much power our system is producing. The whole process was quick and easy. The only downfall was trying to connect Wifi to inverter initially was a bit painful.

Approximate cost: $4000

The service was great and we would recommended Solar Miner for your solar installation. Rajan made everything easy.

Excellent communication , very good service. It was please to deal with Rajan and Daniel from Energex. Thank you!

The service was very good, installation was fine with good communication with WHY Electrical. System is operating very well and very handy having wifi communication fitted on the system.

The service was excellent and we highly recommended to everyone as the installation team were great and Rajan is tops with patience in explaining how things work. We have recommended them to all our neighbours and friends. No task was too hard to ensure the installation of all the panels.

Peter A.
Could not be happier with the service. The guys from WHY Electrical, were great. No task was to hard in making sure they got all 24 panels on the roof. They worked tirelessly to get the job done on such a extremely hot day. They are the one's who deserve most of the credit. To top it of they made sure that the place was left clean & tidy.

Excellent to deal with , communicated with me regularly and informed me of the installation delay
Service was excellent and the Installation Team were prompt and explained everthing and a pleasure to deal with . Very Happy all round

Good price with great service Rajan and Thierry were very patient and accommodating with our queries and I can recommend them to any one looking for a solar system for their home.

Could not be happier with the service and attention given to me right from the first contact. Got me best price available and the installation team was professional and knowledgeable. This is the only company I would recommend to friends and associates.

excellent customer service, great price, immediate response, very helpful and understanding,highly recommended

the solar power system works great but i am still waiting for the electrician to make the power box up to energex requirements we have been waiting a long time

Good customer relation, Raj Patel has an excellent crew and the installation is superb. Happy with the service and Raj was very helpful.

It was a great experience with solar miner team , simply amazing and special thank you to Sales Rep who helped a lot for all information....really appreciated thank you once again...

Professional all the way from getting quotes to installation and after sales too! Solar Miner is the best to buy solar system

The sales supervisor of Solar Miner, Rajan looked at our particular power needs as well as recent power bills. He answered every question I had, patiently and logically. He showed me how much money we could potentially save by installing a 6kw system.
The installers were experienced, courteous and answered any queries I had on the day of installation.
They installed our 6kw system professionally, efficiently and without any fuss. They even cleaned up their rubbish and left the job spotless!
The price was more than competitive, and the service and installation were impressive. The paperwork was simple too, all handled by Solar Miner! Looking forward to saving lots of money and years of trouble-free operation. Thank you Rajan and Solar Miner!

Only solar company I contacted who took time to explain everything. Installation was professional. Follow up excellent. Spot on so far and best part is its producing more than I was told.
I had several quotes. Solar Miner were quick and very professional from start to finish. Their installers were gentlemen, very impressed. I was extremely happy with their pricing and quality panels and hybrid inverter..
Solar Miner were quick to answer my first query and they were quick to answer all of our questions. They were quick to install, the installers were polite, clean and would answer any questions put to them. Solar Miner handled all the paperwork, we did not have to do anything. Great service all round.
I am happy with the quote and the system was installed within the time specified. We were also happy with the response from Solar Quotes and found the information provided excellent because it asked questions we had not thought of and provided us with 3 quotes which gave us an idea of what it would cost.
I can say honesly, happily Highly recommend
Thank you very much to Rajan and the team of Solar Miner
Cheers

Was put onto solar miner by people in our street that had solar installed to there house.
Phoned solar miner and had a written quote that same afternoon.
Everything went smoothly and system was instaĺled within two weeks.
Job well done