verified email -
09 Mar 2018
After a previous amazing semi-permanent makeup application when I lived interstate, I got complacent and went to someone local for a major refresh - DISASTER. They were so so wrong - uneven, terrible shape etc, despite the woman telling me how great she was and appearing to have rave reviews. I should've known better and gone straight to Sharon-Lee - at the time I didn't, simply because I'm not an Eastern Suburbs girl and I thought it would be kind of snooty to act like I wouldn't dream of consulting anyone local.... (Lesson learned, lol)
I knew straight away that I had to get my disaster brows fixed and was on the phone straight away to Sharon-Lee, desperately hoping that I wasn't a lost cause. I spoke to Rebecca and she was so lovely, so kind and warm despite my mortified embarrassment - she completely calmed me down and reassured me with the knowledge that they do heaps of correction work, that they were completely fixable, and that Sharon-lee would have them absolutely perfect despite the dreadful starting point. Rebecca liaised extensively with me on the phone, got me to send in pictures and had Sharon-Lee review the pics, speak to me and formulate a plan before I had even walked in the door. I was blown away by how committed the whole team was to look after me and focus on the positives instead of making me feel like a complete idiot.
The salon experience was totally fab - no pretension - just great, warm customer service. Nothing was too much for Sharon-Lee's team. The parade of ladies walking out with amazing brows with merely a click of Sharon-Lee's fingers was inspiring and awesome to watch.
The first appointment involved not just the removal of the fresh awful brows (so lucky that they got me in so quickly, within a week, and it could be addressed!) but also a full correction, so I was able to walk out of there with great brows - already. Sharon-Lee is so amazing and intuitive in her brow work that the actual colour application took only minutes to achieve absolute perfection. She just "got it" straight away.
The team sent me away with a goodie bag of general skincare and after-care products including a great brow pomade to use for any colour gaps until the touch up appointments scheduled a few weeks apart. Because my brow shape was now perfect, the pomade was great and easy to use.
I've just had my second appointment for the first touch up, and I couldn't be more over the moon. Sharon-lee is a wizard, I don't know how she does it, but it's magic. Perfection in mere minutes. Inclusive in the price is as many appointments as is necessary to achieve the desired result - I may need 1-2 more depending on how this latest application 'takes'.
I had no idea what my perfect brow shape was until Sharon-Lee created it on my face! As she is "the brow queen" I decided to completely go with her exact recommendation and I'm so so glad I did, despite initially being surprised, as I had always assumed differently. What she has created in just minutes is exactly and amazingly right for *my* face. My confidence in my appearance is through the roof. My previous semi-permanent brow experience was life changing but seeing Sharon-Lee's work in person is a whole another level of amazing. It's worth every cent.
In closing this review - I know this whole thing probably sounds like a gushy over-the-top rant, but I'd like to point out that I basically never write reviews, and I was not offered any inducement to write this one. I simply feel so incredibly grateful to Sharon-Lee and her fabulous team and I can't think of a customer service experience that I've recently had that comes close.