Pools R Us

check icon 3.8 (15)

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Service awards

Reviews for Pools R Us (15)

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3.8
15 reviews
5 star icon
6
4 star icon
6
3 star icon
0
2 star icon
0
1 star icon
3
Service Rating
3.9
Quality Rating
3.8
Value Rating
3.7
verified email - 16 May 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

If I could give a lower star I would,
These people are terrible,
Soon to be the next lazaway.
Office people are good until they get your money, then they block you once you have a problem with the pool, they don't even pay the subcontractors, they just hire new ones. Honestly Ben you a #@&+ head
If I was to get a pool again I'll go with a smaller company,

Thanks for reading,, we will see you Son

bend89 28 May 2023

Answer your phone or open your factory door, I'm happy to talk,
How do you people sleep at night, I'll be there this week :)

bend89 29 May 2023

Oh sorry about that, well I'm hoping to be back in Melbourne on Thursday, so maybe we can meet up at pools r us factory, have a BBQ and what not,
Hopefully they come out and tell us what's going on, bbq starts at 12

mark-z931
1 review · 600 points
verified email - 22 Feb 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Poor service
Poor customer service
Rang a couple months after installing and was told that leaking pipes wasn’t under warranty
NEVER EVER AGAIN

mark-z931 04 Mar 2021

Very hard to believe that a leaking pipe isnt under warranty on a 2 month old pool.

Pools R Us 05 Mar 2021

Absolutely it is , unfortunately you where abusive to staff and then hung up , leaving us no way to help you.

snowy1w
1 review · 400 points
12 Sep 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

good People, great service, will certainly recommend to others.

27 Mar 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Just had a pool installed by Pools R Us. Cant thank them enough for all their hard work. complete professionals

Approximate cost: $55000

brookes947
1 review · 400 points
19 Jan 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

would recommend poolsrus , thanks to all the crew we love our pool . Great service and especially love the way when a problem cropped up nothing was to much trouble you just solved it . kids love the pool thanks so much -Brooke and steve

Approximate cost: $45000

verified email - 27 Nov 2018
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

We have had lots of issues with our pool equipment not coping. After talking to pool shops it sounds like this mob have a reputation in the industry for selling you cheap equipment and not supporting you afterwards. We now need to buy another filter etc costing thousands more! Stay away!

01 Nov 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I just had a fibreglass pool completed with Pools R Us.

Thank-you to Ben and the boys on site and of course the girls in the office. Our job ran smoothly until we ended up unexpectedly hitting rock but our supervisor Ben made sure it was all done at cost for us which saved us thousands.
Pools R Us have been nothing short of amazing from signing the contract through until handover. They were extremely professional at all times. The kids cant wait for the warmer weather so they can start enjoying our new pool

Approximate cost: $55000

verified email - 17 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

just had our landscaping around pool finished this week - the pool has come up great, thanks to all the guys - ben and his guys you have done a great job under some real tight conditions. also thanks to the girls in the office and Peter in sales. we will send you some pics now its all finished

Approximate cost: $36

27 May 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

Just had our handover last weekend, Cant tell you have professional Pools R Us have been through out the whole job. From start to finish of the pool the concrete supervisor was fantastic.Thanks to the girls in the office as well. Thanks Pools R Us Jo Sac

Approximate cost: $43,000

verified email - 24 May 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I just wanted to say a huge thankyou for all your support during the pool building project. You have been nothing less than fabulous Deb ..Aspendale

Approximate cost: $36,000

23 May 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

We are having our pool installed by Pools R Us at the moment. I can't give a final rating as we are at the final stages. Up until now (which has only been a few weeks) they have been easy to deal with and have helped us in ways which weren't expected. The pool looks great and we can't wait for the finished product. Recommend these guys to anyone

Approximate cost: $33,500

23 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We got a fibreglass pool installed at our house in mulgrave and it was finished off just a few weeks ago. The team at Pools R Us were fantastic! the boys on site were great and so were the girls in the office. We are looking forward to swimming in our new pool next summer! We have recommended Pools R Us to all of our friends. Bring on the hot weather! :D

Approximate cost: $38,000

jillw8
#9 in Deer Park VIC
1 review · 400 points
07 May 2012
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Found poolsrus at swimming pool and spa show , found their price to be good. Was happy with the salesman he helped us alot . Unfortunatly we hit rock when they where digging , the supervisor was great he organized the rock to be taken away for COST price and saved us thousands of dollars . It did cost us a extra $3000 but it could of cost us $10000 . Now the pool is finished we love it , and we could not recommend Poolsrus any more they where great.

Approximate cost: $28,000:00

paulr15
#74 in Glen Waverley VIC
1 review · 400 points
07 May 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

fiberglass swimming pool -- we have had a fiberglass pool installed by poolsrus, our job was not straight forward and our builder did cause poolsrus alot of grief. i have to say poolsrus handled the whole job very well. the guys on site where fantastic and did a great job the pool looks great. Thanks to everyone at poolsrus for the great job . Bring on sumer

Approximate cost: $34500

verified email - 11 May 2010
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Had a pool built by pools r us , the family love it cannot wait for Summer . thanks to the team at pools r us a you where great . have recommended you to all my friends

Approximate cost: $36000