MSY Technology

3.8 26 reviews
Quality 4.2 Service 2.6 Value 4.6
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IT & M Services

5.0 259 reviews 14.3 km away
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A friend gave me Davids contact details. He was brilliant! Really knows what's going on and his customer service is amazing. I will have no...

I can’t recommend David from IT&M highly enough! He provided exceptional service in resolving a number of complex issues with both my PC and...

Reviews (26)

3.8
26 reviews
Excellent
4
Great
14
Average
7
Poor
1
Horrible
0
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Anonymous 18 Aug 2011

MSY are by far the cheapest available for computer components but make sure you do your research first before going there. Staff are incredibly rude and unhelpful but with prices as low as theirs who cares?

Quality
4/5
Service
1/5
Value
5/5
CN
cainn #28 in Box Hill North VIC 30 Sep 2010 7 reviews · 200 points

I've been shopping at MSY Box Hill for as long as it's been there. It was wonderful in the beginning before it became just another busy MSY like all the others in Melbourne. As others have pointed out, they're great if you know exactly what you want. But CALL FIRST. One of the most common criticisms of this and any of their other stores is that their price list does not accurately reflect what they actually have in stock. This is a side effect of their decision to use a single price list for all of their stores.

Customer service is sometimes decent but often terrible. As they are typically very busy they don't always answer the phone so you need to keep calling if you're checking to see if they have something in stock. To be honest, as soon as PCDIY opened up next door I've been buying the majority of computer stuff from them, only resorting to MSY if they don't have what I need. Like a lot of consumers I'm happy to pay a tiny bit extra for a more pleasant purchasing experience and better after sales support, and in this case we're typically only talking a couple of dollars.

In the end however I have to say that everyone has benefited from the presence of MSY. They've driven prices down to the point where computer swap meets (which used to be an integral part of each and every weekend for me) have become all but obsolete for anything other than second-hand parts. These days you can get even better prices every single day of the week.

Quality
4/5
Service
2/5
Value
5/5
CD
chrisd10 #169 in Rowville VIC 11 Aug 2010 19 reviews · 225 points

I went to MSY to upgrade my update my graphics card and the staff were very helpful in finding me what suited me. Great business

Quality
5/5
Service
5/5
Value
4/5
BC
Wildman #2 in Box Hill South VIC 12 Jun 2010 36 reviews · 3435 points

These guys have no idea about service and dont care. I value my time too highly to use them any more unless I happen to be driving past, I certainly wont be using them any more deliberately since going into business for myself and needing parts quickly and reliably.

They have some good stock but also a lot of very cheap rubbish so make sure you specify exactly what you want. They often have no stock of items that are on their online price list.

Quality
3/5
Service
1/5
Value
2/5
AS
adis1 #64 in Blackburn VIC 17 Feb 2010 21 reviews · 200 points

Know what you want. Don't ask for advice. Pay the cheapest prices around.
If you don't know before you go in, google it. Find out first and don't look to the staff there to suggest anything.
I go there for all my computing needs.

Quality
5/5
Service
2/5
Value
5/5
C
chungh #74 in Doncaster East VIC 28 Jan 2010 4 reviews · 200 points

We always go to MSY for as much as possible as they are absolutely the cheapest for the stock that they carry. we respect their low margins and appreciate their business

Quality
4/5
Service
1/5
Value
5/5

Approximate cost: $low

WallyHabib #162 in Coburg VIC 13 Jan 2010 186 reviews · 4555 points

Not much different from the pascoe vale store. The prices are low but be prepared to wait in a long que. Don't expect fantastic services either; the staff are absolute grumps

Quality
5/5
Service
2/5
Value
5/5
CD
charlesd1 #86 in Balwyn VIC 25 Dec 2009 29 reviews · 220 points

the best thing about this place is that they offer low-low prices compare major stores such as dicksmith etc. they dont normally give much advice on what to to buy, therefore you should always know what to buy before going. but other else its best computerizing store out there !! 2 thumbs up ~!

Quality
4/5
Service
3/5
Value
5/5
WC
winaje #78 in Wantirna South VIC 25 Dec 2009 14 reviews · 925 points

Have bought from them a few times. I should know exactly what you want before you enter; do your research thoroughly. They work on mass sales, and low margins, so don't have time for much advice or pleasantries. So if you know what you want, and don't expect chatty service, buy from them.

Quality
3/5
Service
2/5
Value
3/5
SH
Purpletiger #102 in Mooroolbark VIC 29 Aug 2009 5 reviews · 200 points

Excellent range, excellent prices. As long as you have your shopping list already written before you set foot in the door, it's excellent. They do not provide service like a standard retailer, so if you don't know about computers/parts, make sure you do your homework beforehand - download their price list and off you go.

Quality
5/5
Service
3/5
Value
5/5
CL
ChristopherL1 #95 in Mill Park VIC 24 Jul 2009 32 reviews · 205 points

Took my faulty part into MSY in BoxHill and they have replaced it straight away and they gave me a new one. Fantastic service as most of the other retails don't really care and make you send your faulty items to the manufacture and make you claim it yourself.

Quality
4/5
Service
3/5
Value
5/5
DC
DanielC3 #80 in Templestowe VIC 26 Mar 2009 42 reviews · 225 points

Good computer parts retailer. Know what your looking for because they don't sit there for 5 hours helping you make up your mind! The have a large range and you can also purchase computer packages.

Quality
4/5
Service
3/5
Value
4/5
DC
DenisC #1 in Box Hill Central VIC 26 Nov 2008 14 reviews · 500 points

You have to know what you want to buy. They do not really serve you, explain what the product is. However, I can say the price is the best. The cheapest computer part you can get in Melbourne. Don't come at 6PM or after work time because you will have to queue since this is the peak time of this business

Quality
5/5
Service
3/5
Value
5/5
NY
NelsonY #62 in Carlton VIC 17 Nov 2008 1 review · 200 points

This place is a bargain store if you knew what you want. However, the service is really really crap (technically no service at all). It's like an IT hypermart where you need to know what you want to buy in order to get stuff from them

Quality
4/5
Service
2/5
Value
3/5
EY
EricY #30 in Box Hill North VIC 22 Oct 2008 19 reviews · 200 points

Cheap IT products, in CPUs, RAMs, HDDs, VGA Cards, Sound Cards, Speakers, LCD Monitors, etc. The only thing you must remember is to download their pricelist first and be prepared to "ORDER and GO". a shop where you DONT ASK ten-thousand questions.

Quality
4/5
Service
1/5
Value
5/5

Approximate cost: $CHEAP

LS
Lorand #82 in Mitcham VIC 25 Jul 2008 1 review · 200 points

If you know what you want to buy, this place is where to get it - their prices are the cheapest anywhere in Melbourne. If you want service though, don't expect too much, as there's usually a bunch of people waiting in a cue.

Quality
5/5
Service
3/5
Value
5/5
VB
ravenskar #458 in Melbourne VIC 15 Apr 2008 3 reviews · 200 points

I've bought many computer parts from this place, as well as a bunch of USB sticks. Their prices are anywhere between low and phenomenally low, sometimes, especially in comparison to places like Officeworks. The service is a bit lacking because sometimes the staff strike me as tired/lazy. This is probably due to the huge number of customers they see everyday, though, as the line is always out the door.

Highly recommended, all my tech savvy friends pointed me towards this place!

Quality
5/5
Service
3/5
Value
5/5
NY
NathanY #52 in Vermont VIC 14 Apr 2008 10 reviews · 200 points

If you know what you are doing this is defintely the place to get your computer parts! This is without a doubt the cheapest place for PC parts. Check out their website, find out what parts you need then head on in. Make sure you allow plenty of time because sometimes the line is out the door

Quality
3/5
Service
3/5
Value
5/5
FC
rayden333 #85 in Mount Waverley VIC 19 Feb 2008 25 reviews · 320 points

msy box hill will save you plenty of cash. not the best customer service as the staff dont speak very good english but they stock a large range of computer parts and accessories. i would suggest you do your research before you join the queue.

Quality
4/5
Service
2/5
Value
5/5
DG
Danoz #50 in Chadstone VIC 08 Feb 2008 16 reviews · 200 points

Purchased several computer parts, as someone that works in IT I recomend MSY for for their unbeatable prices. Do not use MSY if you are looking for good service, the store is always busy and it's hard to get time with the staff.

Quality
5/5
Service
2/5
Value
5/5

Approximate cost: $250

SP
Sharon #47 in Nunawading VIC 03 Nov 2007 2 reviews · 200 points

I have purchased many computer parts from this company and their prices are very cheap. Their store is small and has alot of stock and can get very busy. The only thing I think that lets them down a bit is their service, if they dont have something in stock they dont know when it will come in, but other than that, I highly recommend them.

Quality
5/5
Service
4/5
Value
5/5
CG
Geary #37 in Montmorency VIC 30 Sep 2007 4 reviews · 200 points

MSY have the cheapest prices in Melbourne, hands down. Don't be put off by their no frills website, they have a great range and if you put together a computer using parts bought only from MSY, you'll be saving upwards of $400

The MSY "Office" is a bit of a mess though, so be prepared to dig through piles of boxes to find what you want.

Quality
4/5
Service
3/5
Value
5/5

Approximate cost: $Less than anywhere else

HM
ripsulfer #56 in Surrey Hills VIC 28 Sep 2007 19 reviews · 200 points

Don't be fooled by msy's dodgey website, because they have the newest parts for computers at some of the cheapest prices. You can easily download a parts list from there site. Some disappointments with the store include the layout of products as its difficult to no what you're looking for, and its often hard to ask for help.

Quality
4/5
Service
2/5
Value
5/5
MP
sparktr #38 in Box Hill South VIC 27 Sep 2007 20 reviews · 200 points

I have no computer knowlegde, and when I found out my PC was severely outdated I had no idea where to go. I got pointed in the direction of MSY and upgrading my computer wasn't a big deal anymore. Their staff are friendly and knowledgable, they had all the parts I needed and they made it as hassle free as possible. I definatley recommend this place.

Quality
5/5
Service
5/5
Value
5/5
Anonymous 26 Sep 2007

I bought a new computer from their recently and was actually surprised at how quickly it all came together. the thing I liked about MSY is that they have the latest parts as well as the latest prices which means you dont have to go shopping around for a good deal.

Quality
4/5
Service
4/5
Value
5/5
Anonymous 08 Sep 2007

Had my Pc fixed here. Bought all new pc parts and the value of it was really good. They are a wholesaler and are the cheapest in Melbourne. All things here come with a warranty and they are willing to help you with any questions.

Quality
3/5
Service
3/5
Value
4/5

Also servicing Box Hill

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