All the tools you need to get found. get picked. get booked.
Manage your reviews in one place — and get cited where buyers actually search: Google, AI search, and the local pack.
Earn awards that build trust
Word of Mouth awards help customers choose you with confidence. Display your achievements on your profile, website, and marketing materials.
Service Award
Awarded to verified businesses on Word of Mouth who receive 5 consecutive 5-star reviews and a high overall rating.
Best Business Awards Coming soon
Recognises top businesses in major cities — merit-based and open to all.
Service Award eligibility requires Essentials.
Win more work with every email
Add your reviews to your email signature. Every quote, invoice, and reply becomes proof that you deliver — helping you stand out and close more jobs.
- Shows your Word of Mouth rating automatically
- Connect Google reviews to show both
- Works in Gmail, Outlook, Apple Mail
- Updates automatically as you get new reviews
Thanks for your enquiry! I'd be happy to provide a quote...
John Davidson
Owner, John's Plumbing
Stand out when customers compare quotes
When customers post jobs, they compare quotes from multiple businesses. Essentials makes you look like the recommended choice.
- Get SMS notifications when new leads match your area
- Appear as a recommended business in quote comparisons
- Show trust signals alongside your quote
- Respond faster with instant SMS alerts
Turn reviews into website proof
Display your Word of Mouth reviews on your website with simple widgets — so customers trust you before they even call.
- Show Word of Mouth & Google reviews together
- Carousel, grid & badge widgets
- Easy embed — just paste one snippet
Trust signals that help customers choose
Word of Mouth reviews include structured trust signals — helping customers choose with confidence.
Show up when AI recommends businesses
AI tools like ChatGPT, Google Gemini, and Perplexity are becoming how more customers discover businesses. The more places your reviews appear online, the more likely you are to be found — whether by AI or traditional search.
- Reviews on multiple platforms increase your online footprint
- Detailed reviews with service info give search engines more to index
- Trust signals add structured credibility beyond star ratings
Get reviewed on two platforms from one request
When you send a review request, your customer leaves their Word of Mouth review — complete with trust signals, service tags, and a star rating. Then we give them the option to also leave a Google review while the experience is fresh.
- Customer completes their detailed Word of Mouth review
- Trust signals and service data are captured automatically
- We prompt them to also review you on Google
- You build your reputation on both platforms from a single request
Would you also like to share your experience on Google? It only takes a moment.
You set the mix. We round-robin the asks.
AI search engines pull from multiple review sources. The more places you’re reviewed, the more often you’re cited. Set your allocation across Google, Word of Mouth, Facebook, and 80+ review sites — we rotate each ask to grow your portfolio in the ratio you want.
- Allocate across Google, Word of Mouth, Facebook, and 80+ review sites
- One ask per customer — the system picks the platform
- Reputation compounds across every surface AI search engines cite
- A genuine differentiator vs. Birdeye / Podium (both lock you to one platform)
Based on Princeton’s GEO research — multi-source citations lift AI visibility by up to 40%.
Word of Mouth
Facebook
+ 80 more
Review requests that run automatically
Send automatic review invitations triggered from tools like Xero and Zapier — so reviews happen without manual follow-up.
- Trigger review request when invoice is paid (Xero)
- Upload a customer list (CSV)
- Automate via Zapier (ServiceM8, Jobber, etc.)
Campaigns that follow up so you don't have to
Add your customers to a review campaign and let the system handle the rest. Timed follow-ups go out automatically — so you collect more reviews without chasing anyone.
- Multi-step campaigns with email and SMS
- Follow-ups sent at the right intervals automatically
- Stops when a review is completed — no over-asking
- Track progress and see who's responded
Reach customers where they actually respond
Email review requests average 20% open rates. SMS? 98%. When you send a review request via SMS, customers see it instantly — and are far more likely to act on it.
- 98% open rate — most read within 3 minutes
- SMS review requests convert 3-4x higher than email
- Automated sending after jobs or invoices
- Monthly SMS credits included with Essentials
Hi Sarah! Thanks for choosing Your Business Name. We'd love to hear about your experience. Leave us a quick review?
wordofmouth.com.au/r/5aJUKtmW 9:32 AMJust left a 5-star review! Great service 👍
9:41 AMPriority placement in the directory
Stand out from the crowd. Essentials members appear at the top of search results in their service areas — helping customers find you first.
- Featured in up to 10 suburbs
- Priority ranking in search results
- Verified badge on your profile
Free gets you listed. Essentials gets you chosen.
| Feature | Free | Essentials |
|---|---|---|
| Listed on directory | ||
| Best Business Awards | Coming soon | Coming soon |
| Trust signals | ||
| Website widgets | 2 widgets | All widgets |
| Review automation | Up to 5/mo | Up to 100/mo |
| Featured placement (10 suburbs) | ||
| Social sharing | ||
| Service Award eligibility | ||
| Priority support | ||
| SMS review requests | 10 once-off | 30/month |
Why clients love Word of Mouth
"WOM gives business owners a marvellous tool to give them a unique insight into what their customers are thinking. It is often hard to ask customers about their level of satisfaction in your business but WOM makes it easy."
Word of Mouth
"We started working with Word of Mouth in 2014 and their program has been invaluable. Having an external team manage our testimonials and reviews ensured each submission was verified and genuine, which built strong trust with our customers. Their system also put us into the running for annual Service Awards — we've won many thanks to those five‑star testimonials."
"Best in the Market! I have been with Word of Mouth for the last 6 years and can safely say they are a highly professional company who has always gone above and beyond with service. My clients also admit regularly they choose a business after reading reviews and WOM is their go to reliable source. It's a small investment each year for long term business returns."
"Womo is an incredible tool for our business. It shows prospective clients exactly what they can expect from us from the words of our previous clientele."
Trustpilot
"We joined the Happy Customer Program and this has helped our business enormously. In just a few months our reviews have grown from 70 and sales are 30%+ up on last year. Cannot speak highly enough of the effectiveness."
Word of Mouth
"I have been a member of Word of Mouth for almost 10 years. At Judith Penak Couture, we specialise in creating bespoke dresses for special occasions. I am proud to be part of the Word of Mouth community and grateful to Anthony for his support in helping me reach a higher rank."
"I love Word Of Mouth!! My business has been listed with Word Of Mouth since 2015 and it has assisted me greatly. I love being able to have all my reviews listed in one place and being able to send potential clients to Word Of Mouth. Unlike social media there is nothing to distract the client, they are purely focused on my reviews. So easy to use for both myself and clients I am asking for reviews from."
"Conversions are great. People book in when I refer them to Womo. I've been with WOMO as a customer for years. When I book people in, I sometimes refer clients to the Womo site if they need to know my success rate. It's a great service in the background that I can set and forget about."
Trustpilot
"We get plenty of people mentioning that they've seen our reviews and it's definitely brought in a lot more business. Our turnover is up 35-40% on last year and I'd say most of that is due to the word-of-mouth feedback online."
Word of Mouth
"Absolutely great time working with WOMO. They have definitely headed in the right direction with this idea. Helped my business grow and is a great place for people to share REAL opinions."
Word of Mouth
"What a great platform to showcase your business! I have been using WOMO for my business for the last 12 years. It has been fantastic for us... a real game changer. We are in the business of providing funeral care to families in Melbourne. Implementing WOMO has provided us with an easy way for our customers to share their experience which means future families have confidence in our ability to provide service and care for them as well."
"Word of Mouth has been so beneficial in promoting our company and many people who have bought our products have used Word of Mouth for the reviews and they also get a discount when they use the Word of Mouth platform."
Trustpilot
Reviews sourced from Google, Trustpilot, ProductReview.com, and Word of Mouth.
Simple pricing
Build trust. Get chosen.
Save $100 — pay before 30 June and claim on your 2025/26 tax. Ends 30 June 2026.
Build your reputation and be seen
- Featured placement in up to 10 suburbs
- Review collection tools with guided prompts
- Website widgets (carousel, badge, wall of love)
- Social sharing for reviews
- Eligibility for Service Awards
- Verified by Word of Mouth badge
- Priority support
Need multi-platform reviews and automation? See Pro →
Frequently asked questions
Is this instead of Google reviews?
No. Essentials works alongside Google reviews. Collect Word of Mouth reviews to build trust, while continuing to collect Google reviews as usual.
What happens if I cancel?
You keep your free listing. Your reviews remain visible on your profile, but you lose featured placement, widgets, and award eligibility.
How are Service Awards earned?
Awarded to verified businesses on Word of Mouth who receive 5 consecutive 5-star reviews and a high overall rating.
How quickly will I see results?
Many businesses see their first reviews within days. Featured placement starts immediately after signup.
Can I upgrade to Pro later?
Yes. Upgrade anytime to get multi-platform review automation, AI tools, and SMS campaigns.
How does the Google review prompt work?
After your customer leaves their Word of Mouth review, we ask if they'd also like to review you on Google. If they choose to, Google opens and they can share their experience there too. It's a gentle prompt while the experience is fresh — completely optional and always the customer's choice.
Do I need a website?
No, but if you have one, you can add our widgets to display your reviews and Essentials badges (like Verified and Awards, when applicable).
Ready to turn your profile into proof?
Join thousands of service businesses building trust on Word of Mouth.