"Fantastic service! Professional team."
Grow your business with Pro
AI-powered tools to rank higher online, improve your reputation, manage your social presence, and win more customers — all in one place.
*Based on a sample of 150 businesses on Pro Plan over 12 months
Everything you need to grow
One platform to manage reviews, boost visibility, and convert more leads.
Rank higher on Google & AI Search
Improve your visibility in Google Maps, local search, and AI-powered search results to drive more calls and website visits.
Automate review requests
Send SMS and email review requests automatically. Get 3-4x more reviews with less effort.
AI-powered responses
Let AI craft personalised review responses that build trust and save you hours every week.
Monitor 40+ platforms
Track reviews from Google, Facebook, WOMO, and more — all in one unified dashboard.
QR codes & widgets
Generate custom QR codes and embed review widgets on your website to maximize conversions.
Reporting & insights
Get AI-driven insights, track trends, and understand what customers love about your business.
Get found on Google Maps & AI Search
80% of people use maps and AI assistants to discover local businesses. Word of Mouth helps you rank higher in local search and AI-powered search results, driving more calls and website visits.
- Rank higher on Google, AI search, and directories like WOMO
- Drive a steady stream of calls and customers
- Maximize your Paid Ads ROI with more reviews
AI chatbot & lead widget
Capture website enquiries 24/7 with an intelligent chatbot that converts visitors into leads automatically.
- Capture enquiries with a customizable lead widget
- Route conversations to a unified inbox
- AI-powered responses for fast customer engagement
SMS that converts
SMS review requests have 3-4x higher open rates than email. Automate your review collection and watch your reputation grow.
- 96% of SMS messages are read within 3 minutes
- 89% of people prefer SMS over other channels
- Automated follow-ups to maximize conversions
Hi Sarah! Thanks for choosing ABC Plumbing. We'd love to hear about your experience. Leave us a quick review?
wordofmouth.com.au/r/abc123 9:32 AMJust left a 5-star review! Great service 👍
9:41 AMAutomated review campaigns
Add customers to a review campaign and let the system do the rest. Automated SMS and email follow-ups ensure no review opportunity is missed.
- Build multi-step campaigns with SMS and email
- Schedule follow-ups at optimal intervals
- Customize messages for your brand voice
- Track open rates and conversions in real-time
Automate with your favourite apps
Connect Word of Mouth to the tools you already use. Automatically add customers to review campaigns when jobs are completed—no manual work required.
- Sync completed jobs from your CRM or job management software
- Trigger review requests automatically via Zapier
- Connect accounting software to capture customer data
- No coding required—simple setup in minutes
Xero
Zapier
ServiceM8
Loved by businesses like yours
"The Happy Customers Program is the greatest thing we have done for our business; a systematic approach to collecting and displaying customer feedback - and it's easy!"
"People choose me because they can see that other customers are very happy with the work I do - it's very convincing. My customers basically do my advertising for me!"
"About 65% of our clients come from Word of Mouth - it's a great way to build up a fantastic reputation. The clients we attract through reviews are loyal and more likely to tell their friends."
AI-powered review responses
Respond to every review in seconds with AI that sounds just like you. Build trust, boost SEO, and never leave a customer waiting.
- Generate personalised responses in one click
- Maintain your brand voice automatically
- Respond to positive and negative reviews professionally
"Fantastic service! The team arrived on time and fixed our hot water system quickly. Very professional and cleaned up after themselves. Highly recommend!"
Thank you so much, John! We're thrilled to hear you had a great experience with our team. Punctuality and professionalism are values we take pride in. We appreciate you taking the time to share your feedback — it means a lot to us. Looking forward to helping you again in the future!
Simple, transparent pricing
Choose the plan that's right for your business
Save $100 — pay before 30 June and claim on your 2025/26 tax. Ends 30 June 2026.
Build your reputation and be seen
Best for businesses starting to systematise reviews and establish trust.
- Automated Word of Mouth review requests
- QR codes for Word of Mouth reviews
- Publish Word of Mouth reviews to social media
- Eligibility for Service Awards
- Eligibility for Best Business Awards
- Priority placement on Word of Mouth directory (up to 10 suburbs)
- Website widgets showing Word of Mouth reviews
- Service award stickers (if award achieved)
- Verified by Word of Mouth trust badge (website embed)
- Reputation timeline & review history
Turn trust into demand
Best for businesses wanting more leads and competitive advantage.
- Everything in Essentials, plus:
- Automated reviews across Google, Facebook + 40 other review sites
- QR codes for Google, Facebook + 40 other platforms
- Publish multi-platform reviews to social media
- Website widgets for Google, Facebook + 40 other reviews
- AI chatbot for lead capture and enquiry handling
- Advanced review insights and sentiment analysis
- Automated review campaigns and follow-ups
- Video reviews
- SMS review requests (50 SMS credits per month)
Trust infrastructure for serious operators
Best for multi-location businesses and high-volume operators.
- Everything in Pro, plus:
- Unlimited SMS review requests
- Custom automations & integrations
- Dedicated support & onboarding
- Manage multiple locations from a single account
Partner with us
White-label opportunities and partner programs for agencies managing multiple clients. Get volume discounts, dedicated support, and co-branded solutions.
Frequently asked questions
How does Word of Mouth help my business grow?
Word of Mouth boosts your visibility on Google, automates review requests, and helps convert more leads through AI tools — all while saving you time.
Do I need technical skills to use it?
Nope! Word of Mouth is designed to be simple and user-friendly. We also provide onboarding support and help you get set up in minutes.
Can I cancel anytime?
Yes. There are no lock-in contracts. You can cancel, upgrade, or downgrade your plan whenever it suits you.
Does it work with Google, WOMO, and Facebook?
Absolutely — Word of Mouth pulls in reviews from over 40 platforms, including Google, Word of Mouth, Facebook, Yelp, and more.
Ready to grow your business?
Start building your reputation across every platform.