Kogan
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Reviews (30)
MY Mobile Phone service is with Kogan and They seem to be very competitively priced. Overall I am happy with the service. I also order a few products . Being Cheap Chinese products they do not last long , however as they are so cheap I dont really mind getting rid of them and buying New items.
Approximate cost: $180
Overall Kogan is a very reliable online electronics provider. They do a great job of honoring warranties and helping out if things go wrong. Items tend to ship quickly with accurate shipping and haven't had any issues dealing with CS. My only complaint that prevents a 5 star is that they don't accept refunds on any products except their own.
Approximate cost: $600
Was not happy with customer service, response time to emails about a faulty product was way too long. Left dissapointed
Worst customer service. Very rude operator and insisting that their sub par product was not faulty even though it kept restarting and overheating.
Approximate cost: $80
I brought a mobile phone from here and have had problems with it. I also had a phone plan with them and I wasn't impressed with the internet access and they eventually collapsed.
My 3 day experience with Kogan
Thanks for contacting Kogan.com Support.
I understand your concern regarding your Kogan 24" Full HD LED TV w/ DVD player PVR USB 1080P's remote control that is not working.
As what we have discussed, you have tested the remote by following the steps that was provided. As you said, there was a flash of light however the buttons still won't work. We can't perform a factory reset on your television since you can't input the buttons.
Please accept our apologies for any inconvenience this may have caused and we will ensure this issue is resolved as soon as possible.
Allow me to further advise you, I will refer your concern to our Support Team to get back to you as soon as possible. They will further assist you with your concern.
We certainly do appreciate your patience and cooperation throughout this situation.
Please don't hesitate to contact us if you require further assistance.
Kindest regards,
Zestha
Zestha (Kogan.com)
Mar 19 13:07
Hi Enzo,
Thanks for contacting Kogan.com Support.
I understand your concern regarding your Kogan 24" Full HD LED TV w/ DVD player PVR USB 1080P's remote control that is not working.
As what we have discussed, you have tested the remote by following the steps that was provided. As you said, there was a flash of light however the buttons still won't work. We can't perform a factory reset on your television since you can't input the buttons.
Please accept our apologies for any inconvenience this may have caused and we will ensure this issue is resolved as soon as possible.
Allow me to further advise you, I will refer your concern to our Support Team to get back to you as soon as possible. They will further assist you with your concern.
We certainly do appreciate your patience and cooperation throughout this situation.
Please don't hesitate to contact us if you require further assistance.
)At this point I have spoken to Vince about 9.30am was to send me an email within 30 min did not come
I rung back about 12.45 spoke to Luke, he was to send me instructions re camera on phone to check remote, not not come.
45 min rung back spoke to Ron, he sent it within 10min.
Tested the remote with the mobile phone, remote is ok.
rung back at 1pm spoke to Zestha, tested the tv with the remote, and not working, as I advised.)
1.07pm received below email now I wait
James (Kogan.com)
Mar 21 20:53
Hi,
Thank you for your email.
Unfortunately as your TV is out of warranty we are unable to have this unit brought in for assessment.
Please don't hesitate to contact us if you require further assistance.
Hello James
I now that it is out of warranty and I don't want an assessment I would like it repaired.
Don't Kogan do repairs? If not can you advise where I can have it repaired or do I just throw it away???
James (Kogan.com)
Mar 22 15:30
Hi,
Thank you for your response.
Unfortunately due to the age of the TV we are unable to repair it, aslo in attempting to do so the cost of doing this would be higher then the actual value of the TV itself.
We are sincerely sorry that we are unable to help you with this matter.
Please don't hesitate to contact us if you require further assistance.
Why wasn't I informed on the 19th when I had spoken to your office 4 times? and wasted nearly 3 hours??
I have purchased three items from Kogan, Digital Radio, still working. A 3D blue ray player lost power, thrown out. now the TV which the remote doesn't work and has to be thrown out too.
That's just great, thank you very much for the great quality products Kogan sells.
Thanks for nothing James, and please make sure your Manager is informed of my experience with Kogan,
This saga lasted three days and
I have not heard a word from Kogan Management.
Great stuff Kogan!!
Almost bought something from here, but didn't get around to it because we picked up a better bargain elsewhere for second hand.
But for any new technology related products, it's a great place.
And they keep sending me daily emails with new and funky products. There are some interesting ideas out there that always pique your interests.
Would I buy from here, that's an affirmative captain.
Approximate cost: $inexp
I bought a Samsung Tablet 7" from Kogan site and it was well worth to purchase it from there. Service was great. The product was actually delivered out from Hong Kong. Price was reasonable and the product worked well till today. Good and trusty website to purchase and compare prices for electronic products. Even their own brand products are good too!
Approximate cost: $400
Purchased iPad Mini 64GB from them 3 weeks ago. It was meant to be Christmas present for my wife. Waited for 2 weeks, no response from them whatsoever. Contacted customer service department. Waited another week, received email today notifying me that the item will be delivered wwithin 1-4 weeks!!! Trying to cancel the order now but it's not as easy as it seems. VERY disappointed!
Approximate cost: $500
We bought a 55" kogan lcd flat screen tv. cheaper than any other 55" tv that was on the market and the picture is fantastic. we did get a dead pixel about 6 months in. We filled out the online form at about 7pm one business day and the next morning a courier arrived at our front door to pick up the tv. they came so fast we werent even ready and hadnt boxed the tv up yet. the courier ended up coming back the next day at no extra charge. fantastic speedy service
I bought a Kogan brand phone from Kogan in april 2013. Although the delivery time was good the product was different from the specifications listed on the website. The model was the same but some features were not as described on the website. I then had issues from the start with charging the battery contacted kogan who asked a whole bunch of questions and a few emails back and forth and stated it was the charger shipped with the phone that was faulty and not the first time this charger model had been found to be faulty. I received a new charger however the battery problem got worse and I suddenly found that the phones reception was also becoming worse as it was clearly the phone that was faulty. Sent an email back to kogan to which they replied asking for a screen shot of the battery graph I told them it wasn't the battery it was the phone and asked for them to arrange collection for repair or replacement and they still have not replied after several days. I found the product to be misrepresented and faulty, the service to be initially ok but extremely poor when it is clearly a product fault and kogan does not wish to take responsibility to fix or replace it. I would not recommend kogan to anybody regardless of the perceived good value of the products due to lack of customer service and bad product quality.
I have recently bought two phones from Kogan on separate occasions and was also a bit worried about how trustworthy they would be. Both times, the website was very easy to use and order and the phones actually were delivered early in the morning which was great as I was worried they would come when we weren't at home.
So very happy with this company. I ordered my Galaxy note 8 with free shipping. Security is probably the best yet with online ordering to eliminate fradulant transactions. I received my tablet earlier than expected and at an amazing price, cheaper than any local business could give.
Approximate cost: $450.00
Ordered my iPad and it was delivered more quickly than I expected. Packaging was good, and the website was easy to use and clearly laid out the delivery charges in the checkout. I'll definitely search here again for electronics.
i have nothing but great service from them. i am on the mobile service and also bought a s3 of them had the phone in my hands 3 days later. will purchase again.
Fantastic value. I purchased the iPad mini few weeks ago when it was on sale. Shipping took about a week and they kept me up to date with the shipping progress. I'm not sure how good the kogan branded products are, but keep an eye out for sales on kogan.
I've bought a Samsung Galaxy S3 from Kogan. While the site was pretty helpful in terms of explaining how I should order online, I have gotten mine two months after I've made an order even though the website has stated that I should get it a month later.
Purchased a retro-style handset designed to plug into an iPhone and take or make calls as a Xmas gift. It does not work at all, only plays songs from her iTunes collection - only static on the line when you try and make a call. Have sent several emails to Kogan about this issue - all but one ignored. The one reply I did get, just asked me to describe the problem again. I did and still no action taken. I would advise people to steer clear of this company based on their follow up service, or lack of it. I had thought of buying one of their Televisions, very relieved I have only lost my money on small purchase. Update 21/2/13 - I finally received a refund from Kogan but only after sending many emails, most of which were ignored. Think they gave me refund just to get rid of me in the end as I would not give up. Will never deal with this business again - extremely poor follow up service. Should not be this hard to get a repair or refund when item is faulty.
Approximate cost: $20.00
Unfortunately, I have little faith in Consumer Affairs being of any assistance to me given past experiences with them. From concert ticket packages not being as described and carpet company not honouring their warranty, Consumer Affairs have been of little assistance to me with matters costing several hundred dollar items to a couple of thousand dollar, I doubt they would help me with a $20 handset.
I purchased 2 Kindles and 1 was received damaged.
There were numerous emails sent to Kogan with no reply until I was finally requested to return the Kindle which I did. Kogan confirmed receipt and would reply in 7 business days. It is now 10 business days and I have not heard back from them.
I have emailed and called, no response. When contacted by phone, the Kogan message says the call centre is closed even though I am calling during the business hours stated on their own message system
My son is yet to use his Christmas present and no response from Kogan. Very disappointing and frustrating
Great online shop! Simple navigation, prompt service, smooth follow up,
buying online is easy with Kogan. Also pricing is competitive comparing with other providers!
Good prices but mostly their own brand. Bought 2 panel heaters form them. One had a faulty thermostat, easy to get an exchange. Didn't even have to pay for return postage! Bought ipad and accesories with them too. Didn't like the accessory and got a refund without any fuss. Am looking into purchasing a tv with them. They are always the online store I visit first!
I have purchase a few TV's from Kogan online and have been very happy with both the product and the service. Had a problem with only 1 TV and this was resolved with one phone call and a new TV arrived the next day.I highly recommend using Kogan products.
Approximate cost: $1000.00
We bought a television for the bedroom from Kogan & are very impressed. Product arrived when arranged & the colour is fantastic - better than the larger one we have in the lounge. A great bargain.
DONOT BUY ANYTHING FROM THEM EVER .. THEY SAY ITEM HAS BEEN DISPATCHED WHEN IN ACTUAL FACT IT HAS NOT , ITS BEEN OVER 2 WEEKS NOW SINCE PAYMENT , MADE SEVERAL PHONE CALLS BRISBANE TO MELBOURNE ALWAYS TO BE PUT ON HOLD ,UP TO 21 MINUTES AND I JUST GIVE UP .. AND I STILL HAVE NOT SPOKEN TO ANYBODY..
Approximate cost: $299
This is the first time I have used Kogan. I bought a couple of tv's for the kids rooms. On one of them the region was wrong so it wouldn't play certain dvds. After contacting Kogan, they immediately told us how to change the region and now they are perfect. Excellent service!
Kogan is Australia's premier discount online store for all your technology needs. We bought a 10" tablet here for next to nothing. The quality isn't up there with all the big names but still great products for the price. Delivery service is great too.
I recently purchased a Galaxy Samsung Note (mobile phone)at a great price, but after a month of use it developed a screen fault. I was a little sceptical about the Kogan Australian 12 month warranty but was pleasantly surprised. The service department was great to deal with and provided excellent communication. The phone was replaced very quickly and I could not be happier. With excellent prices, freight tracking and the best warranty service I have ever experienced, I think Kogan have set the standard for online shopping. The only disappointment is that both Fedex and DHL use Australia Post for the final delivery to our farm and Australia post never deliver to the door, we always have to drive into town to pick up our goods.
Approximate cost: $539
You get what you pay for, for the price the TVs are OK but they are not as good as most name brand products.. I would prefer to spend more time hunting for a better TV on discount, and maybe paying slightly more.
Order processing and dispatch is very slow, this is no 'big brown box', don't expect top notch fast/smooth transactions.. Well that was my experience anyway..
I will avoid in the future..
Approximate cost: $539
DAB FM internet clock radio! What a ripper of a buy. It arrived quickly, as promised and very affordable. Love the thing! I bought it back in May this year. The power at home went out recently and the clock and alarm stopped working on my DAB radio. I rely on it to get up in the morning. Oh dear, I thought how hard will they be to deal with and get this fixed? I sent an email to KOGAN explaining what was wrong and asking how I could get the unit fixed. I got an email back very quickly suggesting I push a couple buttons to reset the unit and also asking me to let them know how I get on. I followed their instructions, unit back to working fine. I am gob smacked at such great customer service. I plan to buy a KOGAN TV shortly. Their products are priced well and if the DAB radio is anything to go on, I would suggest you give them a go.
THIS WEBSITE SELL LCD TVS, LED TVS, GPS DEVICES, BLU-RAY PLAYERS, NETBOOKS, DIGITAL RADIOS, HOME APPLICANCES, BLU RAY PLAYERS, DIGITAL PHOTO FRAMES AND MUCH MORE WHICH ARE DELIVERED DIRECTLY TO YOUR DOOR. IF YOU ARE INTERESTED IN ANY OF THE PREVIOUSLY MENTIONED ITEMS IT IS DEFINITELY WORTH A LOOK AT.
