Elite Computers

check icon 4.1 (58)

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Service awards

Reviews for Elite Computers (58)

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4.1
58 reviews
5 star icon
40
4 star icon
6
3 star icon
1
2 star icon
1
1 star icon
10
Service Rating
4.1
Quality Rating
4.2
Value Rating
4.1
Heidi H.
1 review · 400 points
11 Feb 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Excellent customer service

Tim could not have been more helpful, fixed my computer problems and it is running so much better. He even found some virus and cleaned that up as well (I only asked for additional space)
Certainly know their business and their service is second to none
Highly recommend

krishnakumar
1 review · 600 points
verified email - 30 Mar 2022
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Thank you for this service at Cranbourne.

05 Mar 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

If there are 6-star in the options I would give! They are professional, on time and really good at what they do. The way how they satisfy their customers with their service is quite admirable. I just hope every business in the US is the same as this. Genuinely helpful without pushing any one thing on their advantage over their clients.

Approximate cost: $300

luker71
1 review · 400 points
04 Mar 2020
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

My high end laptop had been running slow for some time and I eventually dropped it in to Tim at Elite. He knew exactly what the problem was, and set another to diagnosing it properly. He called me back the following day, as promised, and then advised me of a time I could pick it up.

My data was all saved, and my laptop is running like a dream now.

All in all, I found Tim to be professional, and he kept his promises. I highly recommend him.

Approximate cost: $250

bernier441
1 review · 400 points
05 Jul 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great Business I can't say enough good stuff about this place! The guys who work here are knowledgable, friendly, fast-working, and honest. In particular, Tim was beyond helpful and professional in assisting me. I truly appreciate the work he and his colleagues put in. So many computer repair shops out there try to scam customers or overcharge for every little thing...not these guys. They performed miracles with my MacBook, which wasn't even turning on, had liquid damage, a broken keyboard, a half-functional trackpad, and a battery that should've been replaced about 4 years ago. For a very reasonable price, I got my laptop back in perfect working condition!! I'm ecstatic :) The guys here are also excellent about keeping in touch about progress or questions, and they are extremely time-efficient (both things that are appreciated when something as crucial as a work laptop suddenly goes kaput ;_;).

There is a reason this shop has been here for ages and has such stellar reviews. I now have firsthand experience on why that is. I will absolutely be returning here for any future compwuter needs and will be HIGHLY recommending them to all my friends and colleagues. Thank you so much!!

Approximate cost: $80

05 Jul 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I ordered a computer for a very reasonable price without knowing much about the company but they shipped it the next morning and the computer arrived in perfect condition. it was stated on the website as "good" condition but it's just like a brand new computer. Would recommend doing business with them if you are considering it!
Thank you so so much Elite Computer!!!

Approximate cost: $600

brucek840
1 review · 400 points
04 Apr 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I came here a few months back to get some help troubleshooting a problem with my desktop. They were able to pinpoint the problem and take care of repairs with my parts while I was at work(super convenient).
They had good communication, quick turnaround time, and nice attention to detail. I would definitely recommend them and if I found myself in the same situation again, I wouldn't hesitate to go back.

Honest staff! Good service! Reasonable pricing! Truly, you can expect the best!

Approximate cost: $120

NDA54
1 review · 600 points
29 Mar 2019
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Unfortunately my computers power supply failed 2 days before I was travelling overseas. I took my computer here. I was contacted and was told that a USB port caused the failure but my data was fine. My partner picked up the computer and I found on return all my data was gone. They claimed that I had a virus and they had to remove it and I lost all my data. That was simply untrue. I paid a high price to protect my computer from such things. The old story as they think they know more than you and can tell you anything. Personally I will never use them again and if you for some reason do, make sure everything is backed up. I explained my disappoint to them but never even received a reply.

16 Aug 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Tim is very knowledgable on his computers and very happy with his work. Took my Imac in for a 3TB install and transfer of all data on to new hard drive. Updated Siena and cleaned the Imac up. Was done with in 2 days very fast return time and great negotiator and communicator. Pleasant doing business with him and would recommend him for all computer repairs.

I also used Tim a couple of months ago to fix my Macbook Pro he was very helpful while he took my one to diagnose the problem he offered me another macbook to use a more recent version. I had a 2008 and he gave me a 2009. I had the same problem with the macbook he gave me was just turning off. Very helpful in the process gave me another laptop to try. Diagnosis for my one was that it was getting too old and would cost more to fix better to buy a new one. offered the one I was using for $400 I accepted. But it did the same thing would just turn off. He gave me a refund of my $400 and took the macbook back and suggested I get a brand new macbook from apple. Was very good in his recommendations and knowledge. He was a pleasure to work with back then and still is today when I went back to fix my Imac. Pleasure and easy guy to work with. No problems at all very nice guy and great services.

Approximate cost: $200

07 Aug 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

So happy with the service here! I spilt water on my boyfriends Macbook Air and took it in to Apple who quoted us $1200 (not covered under warranty due to water damage and we don't have contents insurance). So we sucked it up and bought a new one as it wasn't worth the cost of repairing.
My boyfriend then took the water damaged Macbook Air into elite computer who quoted us $300. I've now been using it 4 weeks and it's running perfectly.
If you have been quoted a very expensive repair for water damage at Apple I would definitely recommend bringing your laptop to elite and getting another quote.

Approximate cost: $300

bernie-w613
1 review · 400 points
18 Jul 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great Business
I can't say enough good stuff about this place! The guys who work here are knowledgable, friendly, fast-working, and honest. In particular, Tim was beyond helpful and professional in assisting me. I truly appreciate the work he and his colleagues put in. So many computer repair shops out there try to scam customers or overcharge for every little thing...not these guys. They performed miracles with my MacBook, which wasn't even turning on, had liquid damage, a broken keyboard, a half-functional trackpad, and a battery that should've been replaced about 4 years ago. For a very reasonable price, I got my laptop back in perfect working condition!! I'm ecstatic :) The guys here are also excellent about keeping in touch about progress or questions, and they are extremely time-efficient (both things that are appreciated when something as crucial as a work laptop suddenly goes kaput ;_;).

There is a reason this shop has been here for ages and has such stellar reviews. I now have firsthand experience on why that is. I will absolutely be returning here for any future compwuter needs and will be HIGHLY recommending them to all my friends and colleagues. Thank you so much!!

colinh617
1 review · 400 points
18 Jul 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

These guys have upgraded the hard drive in 5 of my personal and business Apple Mac computers. Outstanding service and pricing. I've referred another half dozen mac users/friends and family who report the same outstanding experience. Keep up the great work

Approximate cost: $80

jimt372
1 review · 400 points
18 Jul 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I went there twice in the last week. The first time, the staff helped recommend a new graphics card, and they were happy to discuss a future upgrade to my monitor. The two salesmen, Johnny and Tim, were happy to have a chat and listened to what I actually wanted and made recommendations based on that, no sales pressure, no up-sell. The place had enough staff and they were friendly and knowledgeable, which is a nice change from a lot of places that seem to just want you to buy and get out.

The second time I went, I dealt with a gentleman (didn't get his name) who came up with a creative solution to a problem I'd been having. He probably saved me a few hundred dollars for a new component. Once again, no sales pressure, no up-sell.

Highly recommended

Approximate cost: $200

nitins305
1 review · 600 points
verified email - 27 Jun 2018
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Worst service ever.

I took my laptop because my charging port was not charging the battery. However, I could still plug in the charger and just use the laptop without charging the battery.

The store owner gave me a quote which was way too expensive, so I decided to leave it as is.

When I got the laptop back, I found that my brand new Sandisk SSD hard drive was replaced with an out of order OCZ hard drive.

So I went back to have a word. Initially they denied everything. But when I told them that I still have the receipt of the hard drive which has the serial number written and I am taking the receipt to the police station, he asked me to give leave the laptop so he can ask his team to see if a mistake has been made.

I went back 3 days later, to find that my original hard drive was back in place, but the owner still holding on to the statement that the hard drive was never replaced. I brought the laptop home, and this time the display cable was plugged, just for the purpose of annoying me.

Lucky for me, I was able to fix the display cable, but I have never seen such unprofessional people.

bettyb770
1 review · 400 points
08 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Honest staff! Good service! Reasonable pricing! Truly, you can expect the best!

Really great services!

Approximate cost: $120

04 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Really great service. They were able to solve a computer problem of mine other people said was unfixable. They also came to my home when it was convenient for me. Luke really knows his stuff!

Approximate cost: $190

04 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I took my laptop in to Laptop Kings because my headphone jack was stuck in the outlet. Frank was a champion and managed to get it out on the SPOT, free of charge. You don't find service like that many places anymore. THANK YOU SO MUCH!

Approximate cost: $0

04 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

A couple of honest computer hereos that won't hurt your wallet. We have been here a few of times for our computer check ups. Our desk tops and lap tops have all been patients here. Located right opposite to Cranbourne Police Station. Shop is nothing fancy. Just a couple of tech guys, some equipment & over flowed computers.

What you need to know is, these guys are honest. They are not going to do anything unnecessary. If it is not performing ideally, they can successfully pinpoint the problem and make it all better.

Here is the thing. Our computer's were running slow. They were able to speed things up. We needed to reinstall programs, they were able to do it. We needed memory, they had it.

For simple tech issues to building a computer these guys are legit. Other places in the area do not even compare. Service is fast and efficient. Some jobs are quick, some take a bit longer. They keep you in the loop of what to expect.

FYI, their phones are always busy, don't worry about calling them for a booking, just take your computers in.
Definitely a 5 star business!

Approximate cost: $80

04 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

They stayed within the quote of their standard rate and understood I had a ceiling limit with my budget for additional (software, etc) products if needed, with no pressure to choose any. Which I discussed with the costumer service before making a booking. The technicians have been prompt, polite and straight forward. The technicians explained things to me in simple terms, and gave me some options, and fixed the problem, considering my budget and the type of computer user I am. I feel they offer value for money and personalized service. So I use them because I have confidence in there service. They have very good costumer service follow up. A+

Approximate cost: $80

14 Jan 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Helpful, professional and friendly.

I went there twice in the last week. The first time, the staff helped recommend a new graphics card, and they were happy to discuss a future upgrade to my monitor. The two salesmen, Johnny and Tim, were happy to have a chat and listened to what I actually wanted and made recommendations based on that, no sales pressure, no up-sell. The place had enough staff and they were friendly and knowledgeable, which is a nice change from a lot of places that seem to just want you to buy and get out.

The second time I went, I dealt with a gentleman (didn't get his name) who came up with a creative solution to a problem I'd been having. He probably saved me a few hundred dollars for a new component. Once again, no sales pressure, no up-sell.

Approximate cost: $250

zoyaz
1 review · 400 points
08 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Have used this place a few times. Always good prices, lovely staff, and blisteringly fast service. Highly recommend giving them a go.

Approximate cost: $50

alanw750
1 review · 600 points
verified email - 06 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have used elite for many years. I have purchased computers from elite as they needed to be upgraded when they became too old. Tim delivered new computers to me and ensured I was connected to internet and emails were working properly. I originally chose Tim because I knew I would receive after sales service and technical support which you rarely get these days. Tim assisted me recently with a new smart phone. Excellent customer service at very reasonable cost. I recommend elite to anyone or business needing competent IT assistance.

Approximate cost: $99

helenas317
1 review · 400 points
03 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Amazing customer service only took one day to get my laptop upgraded and repaired. Everything was explained to me in simple terms and I didn't feel at all overwhelmed with all the technical stuff. So pleased with their service I now have a much faster laptop which saved me spending more money on a brand new one. Thanks

Approximate cost: $45

verified email - 28 Sep 2017
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

TIm is great, very helpful. Helped us with virus, did a home visit and purchased 2x new systems. Not all staff can be as helpful unfortunately. Reasonably priced.

24 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent service . My laptop screen was broken and i first went to jbhifi and waited 30mins to be serviced. They told me it would take 5-6 weeks to fix for at least $200. I went to elite computers instead and they fixed it overnight for $250. Was more than happy to pay a little extra for fantastic service and how quickly they fixed it for me.

Approximate cost: $250

georgebyshb
1 review · 400 points
24 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We were in big troubles when computer in my office crashed. All our important data was in that computer and we didn't know what to do. Luckily, I found elite on the internet, John came to my office same day and fixed everything. Not only that, they also suggested ways to protect data and have fast, safe and reliable network.

Super awesome guys, I highly recommend these guys

Thumbs up for you.

Approximate cost: $150

peppil
1 review · 400 points
24 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Brought my Computer in as it was not switching on, explained the problem. Came back 3 hours later and they had fixed the issue. Simple rewiring and on top of that they took the time to correct some mistakes I made with installing, such as things not being hooked up properly. They have great quality stock and offer a great service. If you're in the neighbourhood and looking for anything PC related, definitely go check this place out.

Thanks for fixing my Computer guys :)

Approximate cost: $100

adama108
1 review · 600 points
verified email - 24 Aug 2017
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I have taken one laptop and a desk top to Elite computer - the laptop battery does it charge - laptop otherwise works fine while connected to power. We have installed brand new battery and still not charging - [redacted name] from Elite computer advised me in less that 24 hrs that the motherboard is faulty Q us $300 to replace - after almost 10 days he calls back and says your laptop is ready - I picked the laptop and connected at home but the battery still not charging - took it back to him he said that he will check? Kept the laptop with him for extra 2 weeks to tell me that the teeth on the power cable are damaged so he replaced the cable apparently for free after charging us $300 . The funny thing is if the motherboard are faulty will the laptop works - I have asked him that I need to see the old mother board which he did not like to hear . [redacted inflammatory comment] - the laptop fault was only power cable - but surely there no much $$ in the cable to make . The other computer it's power died off - I took the power supply hardware box my self and said to him : do you have replacement?, he said it might not be faulty go and get the whole computer case - so I placed back the power supply unit and clipped into the motherboard without any damage at all - any one can do this - her called back to say that our power supply is working fine and the motherboard is faulty!!!!! And they have to order it from the supplier which took almost 4 weeks - yesterday he called back saying computer still not working and they found the power supply cable one of its wires are disconnected from the socket ? If you are blind would not you see that once you have tested the power supply from the start - he claimed that our motherboard unit had moisture build up ? We run the computer in a dry environment? Then he says the processors is faulty - I said to him you are a liar dishonest man - from the start the faulty unit was the power supply , I opened the case and found that they deliberately snatched one of the power line socket line to justify the fault - [redacted inflammatory comment]. We replaced the power unit and computer works fine - such a disgraceful people

02 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Tim is very knowledgable on his computers and very happy with his work. Took my Imac in for a 3TB install and transfer of all data on to new hard drive. Updated Siena and cleaned the Imac up. Was done with in 2 days very fast return time and great negotiator and communicator. Pleasant doing business with him and would recommend him for all computer repairs.

I also used Tim a couple of months ago to fix my Macbook Pro he was very helpful while he took my one to diagnose the problem he offered me another macbook to use a more recent version. I had a 2008 and he gave me a 2009. I had the same problem with the macbook he gave me was just turning off. Very helpful in the process gave me another laptop to try. Diagnosis for my one was that it was getting too old and would cost more to fix better to buy a new one. offered the one I was using for $400 I accepted. But it did the same thing would just turn off. He gave me a refund of my $400 and took the macbook back and suggested I get a brand new macbook from apple. Was very good in his recommendations and knowledge. He was a pleasure to work with back then and still is today when I went back to fix my Imac. Pleasure and easy guy to work with. No problems at all very nice guy and great services.

Approximate cost: $220

02 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very friendly and always on time. I made use of the service twice and both times received high quality customer service. I would definitely recommend elite computer. I could also choose when it was most convenient for me to receive the service which makes it easier for me to get back on my PC on the same day. Great work! Thank you very much

Approximate cost: $90