Air Conditioning Expert

Biggest mistake I made in my 75 years on this planet was to buy a Mitsubishi split system from Air Conditioning Expert. He had 3 attempts at fixing leaking pipework over a period of about a fortnight. After his initial installation he refused to acknowledge that it was his lack of brazing experience that was the root-cause of the loss of refrigerant, so he lodged a warranty call with Mitsubishi. When Mitsubishi troubleshooters came out to investigate, the only problem they found was a leak in the brazing joint made by Simon. So, after his third attempt to provide a leakproof also failed, I told him I'll get Mitsubishi to send out someone that was able to provide a leakproof connection, Upshot was that it cost me an additional $222.75, because the warranty callout was clearly NOT a warranty issue. Normally the person lodging a warranty callout would be liable for the cost, but he flatly refused pay. And then I had to pay another Installation fee of $726.00 to finally get everything hooked up and working.
So, if you are in the market for a new air con, think twice before buying from him.

Oh – I forgot to mention the damage that he did, with his ladder on the wall next to the front and the numerous holes he burned into out vinyl flooring in his attempts to braze some copper pipe.

Approximate cost: $2800

Very professional, Simon was well organised and got the job done properly. The end result was very neat and tidy. Friendly Our AC is now up and running and everything looks great. I truly highly recommended!

Professional tradesman in and out before lunch. One Panasonic Split installed and couldn't be happier. Thanks guys.

Our unit needed an air con and I phoned everybody I am sure of it. ACExpert were the best price by far. I was kinda worried that they might cut some corners, but the install in my place looks like the best one of the whole unit complex. Other tenants are asking us who did ours.. Can't find anything wrong with these guys. Thanks.

Approximate cost: $1350

Really decent guys. All I can say. Everything was explained, cleaned and installed exactly as per the company website. Rare these days to find everything exactly as it seems with no catch or trick. They did the whole install, presented the bill and never asked for a cent until it was all done and finished. The tradesman explained when I asked. - Many companies ask for deposit so worst case they haven't lost any money. Where this crew supply the unit do the whole job and bet that you'll be happy at the end and pay for it. If they do that day in day out it shows how confident they are in their work. Outstanding.

Approximate cost: $2100

By far the most professional tradesman we had here during our reno. He didn't even come quote the job, and at the end, his invoice matched exactly what was said on the phone. We had tilers and painters not show up for quotes, not even call. The one we gave the job to quoted, did the work then invoiced more than the quote. Where as Simon didn't come to even quote, said 'that's the price.' We were a bit skeptical, but rushed. We accepted. At the end his invoice was one of the few that was exactly what he had quoted. He only lost a point on service because he's a bit rushed and doesn't even want to see the job, but can't fault him on his work or price. Thanks Simon. AC Expert

Approximate cost: $550

I have to say after I saw this review that I do not agree with Mr Chang at all. We had three installed by ACExpert over summer and all were done professionally. Simon was fine to deal with. One must only wonder at the length of his post what were his real motivations leaving the review like this online? We had a pleasant experience dealing with everyone, our install was fine. What else could one ask for?

Approximate cost: $3200

I actually want to give 2.5/5 stars. Very Average experience.

They booked me in today at 7:30am for an installation of 7.1 KW Mitsubishi aircon unit for my investment property. Because I live far away from the property, I had to leave the house at 06:30am go through the traffic to make it on time. Up on arrival, nobody showed up! I called him and he told me he cannot come! I do not mind change of time but he did not call or email me the day before and his attitude is rude. He simply tell me he had 12 jobs today and he was very busy, then he asked if I want it done at 12pm or not with a impolite voice.

1. YOU told me to meet up at 7:30am, I respect your time and I turned up. If you did not turn up it is your fault! Not the customer! Because you are the one set the time.
2. If you unable to do 12 jobs a day, you should NOT tell people you can make it! Because their life is affected by you as well!

He then offer me an discount as compensation, at the end he did NOT honored his words.

In conclusion, he did come around 1pm and finished the job. The finishing job looks pretty good and clean. The price is fair. So he deserves an average review.

Buyer aware, if you want deal with a polite person, he is not the guy. If people turn up on time for the job is important to you, be careful ~ depends on your luck.
If your time is flexible then it's ok to use him. I will advice give him a text or call before the day of installation and make sure they will turn up.

Approximate cost: $2350

Everyone writes such fantastic reports on these guys, yet they have been a total disaster for us. They installed a brand new unit which we bought elsewhere. It hasn't worked since day one, won't cool or heat and rattles like crazy. Now I will be the first to say it could be the unit and accept this. But what I can’t accept is the refusal to come and inspect the install and review it. To check the gas pressure to see if has leaked and find where it has leaked from - the unit or their pipe work install. The abuse and aggressive behavior by [Redacted identifying comment]. To be told to [Redacted offensive word] and to receive txt messages “you bought a [Redacted offensive word] unit and that’s what happens” and “supply rubbish air cons then wonder why it rattles you loser” is totally unprofessional and unacceptable behaviour in my opinion. As a business owner you would expect the first point of call to be "is there a problem and how can we help". To be told by the installer they will come back then weeks later told no its a waste of their time. Would I use them again no way. Do they live up to the advertised statements on their website not at all. Have I paid them for their work- no not to date. What have they done to try and resolve the issue - first point of call was - they have they threatened to come and enter my property and take the bracket and pipes off the wall. One very dissatisfied customer.

Approximate cost: $450

My wife and I recently had two Mitsubishi Heavy Industry air conditioners installed by Simon's crew and they have done a fantastic job. The communication from Simon was prompt and very informative (there's also plenty of excellent information on his website), and they turned up on time and smashed it out in the anticipated time-frame. It was very impressive watching them work. The price was fantastic too, so it was a no-brainer. Thanks very much for a job well done - we're both very happy and would not hesitate to recommend. Have a great summer!

The installation these guys did today was fantastic. Professional. Clean, efficient and very well spoken. Really couldn't find a single thing I would have asked them to improve.

These installers beat the previous quote I had by a lot. I checked everything on their paperwork, yep it was all there. So I organized the job, expecting to find some hidden charge or something I had missed. In the end, Simon replaced a switch and a power outlet while he was here and charged no extra. The installers were fantastic. Highly recommended

Very good, polite young tradesman. It really was refreshing to deal with a professional trade company this time. Far too often the guy you call for the quote is a presentable front man and the trades leave a lot to be desired. In this case - the tradesman who showed up to install was just as good in terms of product knowledge and being helpful - as the guy who quoted. Outstanding. I would recommend this crew to anyone thinking of AC this summer.

On time, professional. These installers really are the experts. Even the apprentice cleaned up and showed us how everything worked while the tradesman did the paperwork

By far the best installs I've seen. Some of the units I have had installed over the years look like a mess when you've see these. Every single time. The boys install them flawlessly. Simon has been twice, and his lads installed the last one without him. Very nice bunch of people, fair price and excellent service

The install done at our place today was excellent. They removed an old system and installed a new one. They did it in under 4 hours, took the old one away and cleaned everything they touched. Other companies were going to charge me $65 to dismantle the old air conditioner, and various waste disposal fees. I rang around - got Simon and everything was included in the initial price. Saved over $150. Can't fault them on the work they did today. Highly recommended

Simon and his apprentice were working at my place when I was out during summer. He noticed our dog limping, and called us to find out if the dog normally walks that way, we said no, and we both thought it rather odd. Simon calls us from the back of his van some 15 minutes later. They had found a dead black snake in the kitchen with dog bite marks and were rushing Sheeba to the vet. He had dropped everything and gone, the apprentice was driving and Simon was carrying our 50kg dog in back. He drove it to Beenleigh, put his own credit card down and got the dog treated. Even had the presence of mind to call ahead to find out which vet had anti – venom... We had directed him to another Vet surgery. Very few tradesman would put themselves out the way he did. Thanks Simon. Sheeba says thanks too.

By far the best tradesman we have had at our place. It was easy to see these guys knew exactly what they were doing. We asked to have the units in a slightly off position which took more time, but they didn't charge extra. The install was superb and the house is nice and toasty warm for winter. Marvellous job.

Simon and crew installed a 7kW in our lounge on Friday. Timing couldn't have been better. The weekend was cold and windy, but inside was warm and toasty nice. The installation was really smooth, cost exactly what was quoted and the guys were friendly. Top score. thanks

Best Split system installers in all of Australia. And I've seen nearly all of them. Hi, I was a supervisor for Hutchinsons builders for 18 years. Over that time I would have seen thousands of installations. I first noticed these guys photos of jobs and was impressed, but doubted they did it that good all the time. I was wrong. My installation looks exactly as the rest on their page. Outstanding. Thanks. Well done. Give them the most stars I can award.

We had this company install 2 bedroom air conditioners for us on Saturday. They were really nice guys, they did a superb job and I will definitely recommend them to anybody looking for an air con.

The guys installed a split system in our lounge last week. mentioned some feedback would be good. They were fantastic to deal with, on time, cleaned up and charged exactly what they'd quoted. Perfect.

Approximate cost: $2100