My experience with Poolbrook is devastating, I feel I have been ripped off and cheated. I have recently purchased an evaporative cooling system via Poolbrook air. Salesperson from Poolbrook air visited my home on a public holiday to explain technical specifications and pricing of product, He promised me cash back of $200 on unit and provided me a written quote for unit with higher specification , However product installed at my premises was with Lower specified in quote and cash back has been rejected , since then I have sent several emails to Poolbrook air , however I am not getting anywhere , sales rep who visited us initially told me he is not working for Poolbrook air anymore, however when I sent complaint email to Poolbrook , he has responded back from Poolbrook email address. I have repetitively asked for serial number of product installed at my premises as it comes with 5 years of warranty, however no one responds back. Poolbrook is not prepared to honour what has been mentioned to me in writing and verbally.

Approximate cost: $3900