I hired Whitelock Electrical for some residential electrical work. The job they did was fine — professional, clean, and everything works as expected. No issues with the quality at all. When I asked them to quote for some additional work (bathroom and kitchen reno), they gave me a quote of $6,200 that felt very high considering the amount of work that had to be done, so I got a second quote. Another qualified electrician completed the exact same scope of work — to the same high standard — for $2,900. That’s not just a slight difference it's a difference of $3,300 less than what I was quoted — it’s an excessive overcharge. I accepted the first job's pricing, but after seeing this, I realized I significantly overpaid. It’s frustrating to know I could have received the same results for a fraction of the cost. The pricing I experienced shows they are not concerned with offering a fair, honest service — they are more comfortable taking advantage of people who don’t know any better and have put their trust in their word. If you're thinking of hiring them, get multiple quotes. The work is good, but the pricing was wildly inflated.
I recently had the pleasure of working with Peter for my kitchen and bathroom renovated, and I couldn’t be happier with the work done. From start to finish, he was professional, friendly, and incredibly efficient. I had a few unexpected plumbing issues pop up during the reno, but everything was handled on the spot with a smile and a calm, can-do attitude.
He clearly knows his craft, and it shows in the quality of his work. On top of that, the price was very fair for the level of service received. It's such a relief to find someone reliable, honest, and skilled these days.
If you need a plumber you can count on, look no further. I’ll definitely be calling him again for any future plumbing needs!
Hi Melissa,
Thank you for taking the time to share your feedback. We're genuinely pleased to hear that you were happy with the quality of our work and the service provided.
Were proud of the work our team completed during the first stage of your renovation not only delivering professional, clean results, but also working collaboratively with the other trades you selected and providing long-term solutions to some unexpected challenges that arose. Its great to know that part of the experience met your expectations and we appreciate your kind acknowledgement.
Were sorry to hear you were disappointed by the quote for the next stage of work. Our pricing reflects the specific scope of each project considering materials, time, safety standards, and compliance requirements and we strive to provide clear, considered quotes that align with the quality and care we bring to every job.
We understand that quotes can vary between providers for several reasons, including differences in materials, scope details, safety and compliance considerations, and the time allocated to complete the work thoroughly and to a high standard. We understand and respect your decision to explore other options and want to assure you its never our intention for clients to feel uncertain or let down, and were always happy to walk through our pricing in detail and answer any questions to help clients feel informed and confident in their decisions.
Thank you again for your feedback. We hope the remainder of your renovation went smoothly, and if theres anything youd like to discuss further, please dont hesitate to reach out.
Kind regards,
The Whitelock Electrical Team