We will never patronise this store again. Absolute joke for service. Left our brushcutter there for a replacement coil. Never heard back. Chased them up - sob story about too much work coming in (good problem to have) & not enough staff. Finally got it back - cost over $100 but problem not fixed. Turns out it was only serviced - coil NOT replaced. Took it back again & bought a new brushcutter at same time (>$500), with instructions that wanted coil replaced on old unit as agreed. Mid-transaction Employer goes to help other customers & leaves us hanging for ages. Months later not a word on repair. Couldnt find us in the system. Employer said "...but you bought a new one". Finally they replaced the coil - with a 2nd hand one! Went to collect it & walked out in disgust. If you want excellent professional service, go to Emmetts at Balhannah - only decent Stihl dealer in the Hills. Avoid Mt Barker at all costs.