annap383

This business used to be great, but after a recent change of management, they are now hopeless. I was a loyal customer for over 12 years. Recently, my cleaner simply did not show up. I was given no notice that this would occur. When I contacted them to ask why, they said (falsely) that they had called and left me a message, despite being told numerous times that I was not contactable by phone and despite all prior communications being via text and email. Then they couldn't even find me a replacement. Avoid at all costs!

I purchased a bag online. The description on their website clearly stated that it came with backpack straps, which is why I chose the item. After it arrived, I couldn't figure out where the backpack straps were hidden, so I emailed them to ask. They responded to say that it had no backpack straps. When I went to check the website description, the mention of backpack straps had disappeared. Their email made no reference to the shifty change to the website that had occurred after I sent my email, and seemed to imply that I was the one who had made a mistake. Luckily, I had a print out. They then told me they didn't have time to proofread all descriptions because they have so many products and that customers should contact them with enquiries about features of the items before purchasing. I eventually got a partial refund after extensive efforts. I strongly advise against trusting this business as their conduct was misleading and deceptive and they seem to expect consumers to bear the burden of figuring out what features their products do and don't have rather than being able to rely on the marketing information provided.