IT would be 1 star but they eventually try and fix the things wrong with the pool, takes about 2-3 weeks though. Replaced a few things to do with pump, lights, heat pump leaking and not bolted to concrete slab, took 1.54 ( yes one and a half) years to fix, had extra valve put in after nearly 2 years to stop issue that was 2 years old, just used it and it didn't work properly so I had the pool lose half its water until i managed to stem the flow and now it is emptying slowly so by Monday it will be empty - they wont give you anyone's mobile so when this happens at 5.10pm on saturday forget trying to reach anyone for help.
wiring and plumbing is a mess, not tied off, cables all over with no sequence or planning and the filter top and handle is pointing the wrong way so have to read everything upside down.