My Word of Mouth - sentosa, Rosanna

Reviews by sentosa

The service is 5 star from the moment you enter the door and consistent all the way. Food is modern greek with a twist. Have been there many times and the food and service are consistently excellent.

Quality

5/5

Service

5/5

Value

5/5

Approximate cost: $25

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Confidente

I have been a client for 12 months until I recently was booked in with a different stylist. I asked for a trim started reading like I usually do only to find my hair hacked beyond repair. I arrived with thick shoulder length hair and left with a short mullet like haircut. Friends and family can't believe I went to a professional salon only to arrive at our get together looking like I'd been to a cheap chop shop. It will take months for my hair to grow back

Quality

1/5

Service

1/5

Value

1/5

Reply from Confidente 08 Apr 2016

Hi Christine, I'm sorry that you are not happy with your cut. We have spoken on the phone and you showed your appreciation that we had re-booked you at no charge to rectify the situation, it's a shame since then you have cancelled your booking.

My team have shown me the "after" photo you had taken in salon and I can see that your hair is past your shoulders so I am a little confused from the description you've given above. We are a team of professionals and endeavour to ensure our clientele are always happy so as I mentioned one week ago, your are most welcome to visit in the next 7 days to have your cut changed at no charge. We look forward to rectifying this issue for you. You have both my direct email and phone number so please get in touch or you can contact the salon if you prefer. Thank you. Kind Regards, Rebecca

sentosa 08 Apr 2016

Rebecca you have absolutely done all you can. This isn't in dispute. In fact as you mentioned I thanked you for your kindness. As discussed you can't no matter how well intended, make my hair grow back. Your team believe my hair is acceptable and I, my family and friends don't. I canceled our appointment because I was due to fly out of Australia and simply didn't see the point in having another hair cut when I am trying to grow my hair back to it's former length. Let's not make this a "she said he said ". Im now accepting that this was just a bad experience I need to get past and will when my hair grows back. Kind regards

sentosa 09 Apr 2016

BTW my hair maybe slightly past my shoulder at the back but the front is considerably above my shoulders hence the mullet description. I've had numerous comments asking what on earth happened to my hair. I understand your point that this is not the usual standard for your salon and just a one off however you can understand why im upset that I asked for a trim insisted nothing off the length and at least 4 inches came off and it was layered. Its everything I said I didn't want in my consultation.

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