VIC » Melbourne » Financial Services » Zeller

Zeller

check icon 4.5 (8)

Business details

Opening hours

Monday:

9AM To 1AM

Tuesday:

9AM To 1AM

Wednesday:

9AM To 1AM

Thursday:

9AM To 1AM

Friday:

9AM To 1AM

Saturday:

9AM To 1AM

Sunday:

9AM To 1AM

Business Owners

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Service awards

Reviews for Zeller (8)

Write a review
4.5
8 reviews
5 star icon
7
4 star icon
0
3 star icon
0
2 star icon
0
1 star icon
1
Service Rating
4.5
Quality Rating
4.5
Value Rating
4.5
Jason T.
1 review · 500 points
verified email - 30 Jun 2024
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0
Pointless "security" hold on money transferred out for 24 hours.

24 hour "delay" for "security" on transfer to an account for the first time. Even an Osko transfer.

Not sure what security. Apparently they can't cancel the transaction.

As far as I can tell this is specifically to inconvenience customers. Even more amusing when the transaction has been processed previously in the past.

A company offering financial services should be able to tell you immediately where your money is and what a 24 hour "security" delay on a transfer is for. Customer support could explain neither.

Zeller 04 Jul 2024

Hi Jason,

Appreciate you getting in touch! We apologise that the experience you've had using Zeller did not meet your expectations. Our team are investigating your feedback as a high priority, and would love to connect with you over the phone to discuss how we can offer a quick resolution as the situation you've explained is definitely one we are sure we can improve upon.

Do you mind please sending an email to our team at [email protected], referencing this review? We'll then get back in touch ASAP to offer you support.

Team Zeller

the-foxh
1 review · 300 points
25 Aug 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Changing to Zeller was an easy transition the ternimals are easy to use for staff and customers and the back of house operation is simple. Added bonus of being Australian owed.
Highly recommend this company

 Zeller 01 Sep 2023

Hello,

Thank you for your support! We're happy to hear that your staff and customers are enjoying using Zeller. Please feel free to leave us a note at [email protected] if you ever have any feedback on how we can continue to better serve you.

Team Zeller

micheleg441
1 review · 500 points
verified email - 22 Aug 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We love Zeller, so user friendly. Our tour operators like it cause i can just email or text their receipts. Would highly recommend it to any business. And NO FEES to us. We have saved so much using Zeller :)
Morgans Winery & Distillery

 Zeller 01 Sep 2023

Hi Michele,

We're always happy to hear when a client is using our feature-rich EFTPOS. We agree that having the option to surcharge and email or SMS receipts means our EFTPOS was made to support businesses. Have you tried our EFTPOS tipping function?

Team Zeller

kulwinder-s76
1 review · 300 points
22 Aug 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great service , easy to use and no hassle of adding surcharge

 Zeller 01 Sep 2023

Hi,

Thank you for supporting Zeller. Glad to hear our surcharging capability has been able to assist your business goals.

Team Zeller

konc
1 review · 300 points
22 Aug 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Since transitioning to Zeller everything from the service to communications and reliability has been amazing, easy and quick to use . I highly recommend Zeller to any business just starting or established to transition to the Zeller system

Zeller 01 Sep 2023

Hi,

Thank you for your strong recommendation and support of Zeller. We're happy to hear that not only our product but also our team have been able to support you and your business.

Team Zeller

markh527
1 review · 300 points
22 Aug 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Helped our business grow by taking payments in the spot increasing cashflow and reducing costs. Also the Zeller team have been very helpful along the way. Recommended to business. Thanks Richtek

 Zeller 01 Sep 2023

Hi Mark,

We are glad to hear how much Zeller has been able to support your business in its growth. Thank you for the recommendation and if you have any feedback on how we can continue to improve, please feel free to leave us a note at [email protected].

Team Zeller

dong-heem
1 review · 300 points
22 Aug 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent service and equipment. Highly recommended

Zeller 01 Sep 2023

Hi Dong Heem,

Thank you for your kind words and continuous support of Zeller. We really appreciate it!

Team Zeller

geoffp253
1 review · 300 points
22 Aug 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

machine is well designed with good sounds to help you and customers know what's happening. excellent customer service .
the web site is easy to use. very satisfied

 Zeller 01 Sep 2023

Hi Geoff,

Thanks for your review!

We also agree there's nothing better than heading a Zeller Terminal ping as you make a sale. Thank you for your support, if you ever have any feedback feel free to send us a note at [email protected].

Team Zeller

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