TPG Internet

Poor customer and internet service.Biggest mistake ever. This is the letter I sent them.
Dear Tpg,

I am confirming my termination of your service for the following reasons:
- Poor and unreliable service. The internet has been dropping in and out for days. Upon signing up, I was guaranteed fast broadband. This has not been the case.
- I was advised when signing up that I would receive a confirmation email when the service was connected. This did not happen. I contacted TPG on the 15th of September to find out what was happening and was informed that the service was available on the 8th of September. No one notified me of this and I had been charged an additional week of a service I did not use because I had knowledge of the connection. Following up with this issue the worker was argumentative and I was denied an amended billing cycle.
- When attempting to resolve this issue via phone, the worker refused for 20 mins to let me speak to their manager.
- Persistent contact with TPG representatives attempting to persuade me not to disconnect.

Since this time I have decided to reissue my connection with Telstra due to the reliable service. If I am charged a cancellation fee from TPG, I will need to take the issue further not only with a formal complaint but also with the telecommunications ombudsman.

I have been a customer with this Internet provider for 3 years, am out of contract, and because I was sick of the bad service, and the internet slowing down to a crawl on school holidays, Friday afternoons and weekends, looked around for a better service. Verbally signed a contract with Telstra who offered a better bundled deal, and advised TPG that I was leaving - "Oh sorry to lose a good customer, anything we can help with?" Too little, too late! Thats when the fun began. Nothing in writing to tell you that you have to give them 30 days notice, they take your money, and then will not cut you off for the 30 days, then advise it will take 3-5 working days (it is always 5) to remove their codes from the line so your new provider can link you up. Unless these codes are removed, nothing can be done, and they dig their toes in, the more fuss you make, the longer they take. I made noises about all this, as it was not explained to me, and I did not understand, so they simply cut me off the net and then told me I had to wait 3-5 Business days for them to act. That was over a week ago. Were it not for Telstra being so obliging and helping me with a "doggle" to keep me on the net, I would still have no internet, and do not know how much longer it is going to take. Terrible Tech service, terrible company to deal with.
TPG - the most unaccommodating, unhelpful mob I have ever had the misfortune to deal with. Make sure if you sign up with them that you know all their terms and conditions, because even though they do not advise you of their terms, they are hard and fast on sticking to them.