Topnotch Sydney

When was your business founded?

2014

What guarantees or warranties do you offer, if any?

We stand behind the quality of our work with a 100% satisfaction guarantee. If you're not completely happy with any part of our cleaning service, simply let us know within 24 hours, and our team will return to fix it at no extra cost. For end-of-lease cleaning, we also offer a bond-back guarantee, ensuring your property meets real estate standards.

What is your level of experience in this line of work?

10+ Years

What certifications, qualifications or awards has your business received?

Our team is fully trained in professional cleaning standards and follows industry best practices for hygiene and safety. We use eco-friendly products and modern equipment to deliver consistent results. While we focus more on customer satisfaction than awards, our 5-star client feedback and repeat customers reflect the quality and trust weve built over the years.

What is your fee structure like? Fixed fees? Hourly rates?

We offer both fixed pricing and hourly rates, depending on the service type. For services like end-of-lease and deep cleaning, we provide transparent fixed quotes based on property size and condition. For general or ongoing cleaning, we offer flexible hourly packages to suit your needs and budget.

What are your current prices (fixed and variable)?

Our pricing is competitive and tailored to each job. General cleaning typically starts from $35$45 per hour, while deep cleaning and end-of-lease services are quoted based on property size, condition, and specific requirements. We provide free, no-obligation quotes to ensure complete transparency with no hidden costs.

Are you a member of any professional / industry associations?

We align our services with industry standards and best practices to ensure quality and reliability. While not limited to a single association, we continuously train our team and stay updated with the latest cleaning techniques and safety guidelines to deliver professional results.

What is your favourite thing about your job?

The most rewarding part of our work is seeing the instant transformation of a space and the satisfaction it brings to our clients. Whether its helping someone secure their bond refund or creating a fresh, clean home environment, we take pride in making a real difference in peoples daily lives.

What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?

We offer flexible payment options including bank transfer, credit/debit cards, and cash. Payments are typically required upon completion of the service. For regular clients or larger projects, we can arrange custom payment terms. At this time, payment plans and Afterpay may be available upon request.

What makes you unique compared to your competitors?

We focus on quality, reliability, and customer satisfaction above everything else. Our experienced team, attention to detail, and use of eco-friendly products set us apart. We also offer customised cleaning solutions, fast response times, and guaranteed resultsmaking us a trusted choice for residential and commercial cleaning in Sydney.

What insurance do you hold, and what value are you covered for?

We are fully insured with public liability insurance, giving you peace of mind while we work in your property. Our coverage protects against any unlikely damages, ensuring both our clients and our team are safe and secure throughout the service.

How quickly can work be completed? What are your turnaround times? Do you offer same-day service?

We pride ourselves on fast and efficient service. In many cases, we can offer same-day or next-day bookings, depending on availability. Turnaround times vary based on the size and type of cleaning, but our team works efficiently to deliver high-quality results within your required timeframe.

Do you have a favourite client story you'd like to share?

One of our clients needed an urgent end-of-lease clean after another company cancelled last minute. Our team stepped in on short notice, completed a full deep clean, and helped them pass the final inspection without issuesresulting in a full bond refund. Moments like these highlight the reliability and dedication we bring to every job.

Do you have any special offers? Do you offer any bulk or volume discounts?

Yes, we regularly provide special discounts for recurring bookings and bundled services. Clients who book multiple servicessuch as deep cleaning with carpet cleaningcan benefit from cost-saving packages. We also offer competitive rates for long-term or commercial contracts.