The Plumbing & Electrical Doctor

Vance called to give notice when he was arriving. He was very professional and did great work. When some parts we'd purchased didn't fit properly (our error) he provided excellent advice.
Vance was extremely clean and tidy, and cleaned up everything after completing his work.

Nick fixed our watering system solenoid. He first had to diagnose the problem and work in an awkward position and negotiating muddy conditions to fix it. He also fixed a couple of surprise leaks as he worked. He then replaced the internal working of the toilet cistern. We are very happy with his work.

Nick had phoned earlier and confirmed his time of arrival. He was very attentive to our requirements, explained clearly our.options, was extremely efficient in completing his work, and completed all administrative tasks with courtesy and discharge.
We were delighted with the service he provided, and the overall attitude and performance of you company.
Nenagh and David Francis

Carl Rogers, your plumber, arrived at the time specified and within a very short space of time fixed the leak under the kitchen sink. He was very professional and courteous.

Wayne the electrician turned up on time, explained everything about the job to me before he started, during the job and after he finished. He also recommended an upgrade to our aging switchboard. Great work ethic.

Approximate cost: $614

Technician : Kaine Cross turned up on time and was very professional in his work ethic and explained to us exactly what was needed

I called for a plumber at 11am and John arrived within the hour.
John Moss completed the job as required and was polite and well versed in his trade. I will use The Plumbing & Electrical Doctor again. The job included a complicated move of my water meter among several other connections to do so.

Approximate cost: $650

William the electrician who called could not be faulted in terms of the work he carried out. He called beforehand to advise he would be there within a specific time frame; by which time he arrived.
With regards to the work required, William provided options and recommended the best to go with. Although I did not expect to spend as much as it cost, I was, and still am, happy with the outcome.
I cannot speak for the whole organisation, but I would request for William to attend to any future requirements.

Approximate cost: $350

The written word is a better way of expressing my feelings on the way I was treated by your staff.

Both the lads I had working here deserve a 10 out of 10 for the way they carried out their tasks and you are very lucky to have such people working for you, don't loose them.

The 2 service professionals that attended my mothers house were very helpful, knowledgeable and polite.

I was offered multiple solutions and the service was prompt and very efficient.

Julie.
I was in a jam and needed a plumber just before Christmas and they were very pronto. They were very quick in completing the job and even put the lawn back into place around the pipe.
Would recommend them.

Ben did a great job in fixing the plumbing problem. He was a very nice, young man who explained what needed to be done. He left everything completely tidy. I would not hesitate to ask for him again. Thank you.

james the professional who sorted my problem, as polite, knowledgable, and concise with his information, yet thorough with his inspection and remedy of the issue

Over several visits,and for entirely different reasons,we had Blake,Josh and Jake here to do various repairs and improvements.All did a fantastic job and were courteous,reliable and trustworthy.

Very very responsive, although very very busy they made time to help me out with my hot water, they could not help enough, I HIGHLY RECOMMEND THEM

Since choosing to use The Plumbing Doctor I have found the service polite and friendly, the job well done leaving no mess and all done within two days. Many thanks.

Josh was very professional in everything that was expected of him and more. His work ethic and customer care should be commended.

I would not recommend this firm for electrical work. The attending technician appeared to be inexperienced.

First up, he was unable to answer or give me any assurance about an electrical question I had.

Then, he had no idea on how to hang a new ceiling pendant until I showed him how the old one was attached.

My chief reason for the call was to have two lights mounted over the bed. He was not prepared to drop a cable down the wall cavity, choosing rather to take the cables across to the new position. Unfortunately, the second bed lamp hit a stud and rather than attach it properly, he chose to put a machine screw into the drywall until it hit the stud, rather than use an appropriate wood screw. The light fell off the wall the first time it was bumped.

Then he said he couldn't wire the indicator LED to the switch for that light, saying he didn't have a neutral, in spite of the leaflet directions describing how this would be done. I had to convince him to wire the LED across the switch, as specified in the instructions as an alternative.

A fourth switch plate over the dressing table was not fitted properly to the wall, left crooked and leaving a gap. He didn't assemble the switch bezel correctly, so that once turned on (press-button) it could not be turned off. If turned off by removing the dress plate, pressing the switch, then replacing it, it could not be turned on.

The cost of this work was $1800, for one and a half hours on the job.

I was very pleased with the service that I received.

Firstly, when I mentioned that I had interstate guests visiting, you were able to arrange for a quicker appointment on the same day rather than within 2 days, which was very much appreciated.

I was told that someone would make contact with me between 2pm and 5pm. I received a phone call at 205pm and the gentleman was very polite and came when he said he would.

My husband is currently in hospital and, with interstate visitors as well, it was a great relief not to have to wait about or wonder all day what time or when the plumber would arrive.

The plumber who attended to my plumbing problem was polite and helpful, he came inside on one occasion and was thoughtful enough to check the cleanliness of his boots before he entered. He also cleaned up after himself so that there was no trace of him having done the work required to unblock the drain.

I have no hesitation in recommending your services to others, and will keep you in mind should there be any future problems.

We had The Plumbing & Electrical Doctor out this week to fix several problems at our property in Fletcher.

I was very satisfied with the customer service provided on the phones, and extremely satisfied with the behaviour, attitude and manners of the 3 technicians that attended our property - Toby, Blake and Blake.

All 3 had exemplary customer service skills, manners and behaviour.

I would have no hesitation recommending your firm to family and friends.

Approximate cost: $2100

The Technician came on time and showed me all the work he was doing and what was required throughout the 4.5 hours he was there.

I have been having tap leaking problems for 18 months. Your tech Patrick came and refused to patch up dodgy work, advised me of the best solution, and said a quote would be prepared.

I thought his advice was professional, easy to understand and to the point. He saved me heaps of time and money and was an outstanding representative of your company.

I thoroughly recommend him to any client, and should I have a need again, I'll be in touch with your company.

John Hargreaves
Wanniassa ACT

Arrived on time, friendly, professional, helpful and efficient. Good job done well. Thanks.

The guys arrived on time, were professional and guarantee their work. I will use them again.

Approximate cost: $650

I would definitely recommnd The Company as found it to be extremely efficient & completed work on time as it specified. Both plumbers , Ben & David were polite and confident in their respective tasks. Job cmpleted to my satisfaction. Well done.

I wish to say a few word about Pat Wilson, one of your plumbers. He attended my residence this morning for a plumbing issue that was a big concern to me. He managed to turn otherwise traumatizing experience into a pleasant one (and I met quite a few tradesmen in my lifetime).

I was very impressed with his professional, calm and friendly approach, he explained everything to my full satisfaction and he even made me laugh. He is such a credit to your company. I felt confident to go ahead with the job on spot and I even signed for the 12 months membership. Because if this is an example of kind of people you have on your staff, than I don’t need to look anywhere else for my future plumbing/electrical needs.

A big thank you to Pat- you are my Irish champion and I’m looking forward to seeing you next time I need plumbing services.