Telstra Mobile

I have recently changed from my previous mobile provider to Telstra network.

I have changed a few times now and I must say that Telstra is the best for coverage, I never have any drop outs or lose my calls.

I have been with other providers other the years and have always experience bad reception, not with Telstra I always have full bars.

I have always used prepaid and find this is much easier for me and my busy life.

Approximate cost: $35.00

Happy with my mobile on the telstra network qith great value on the prepaid caps as I only have to recharge once a month and feel it is great value for money

The service is great, and you can get a signal almost anywhere. It would be nice if there was a larger offering of plans though.

I have been using Telstra for my mobile phone service for years. They are more expensive but the extra money is worth it. Everyone I know who is with another company always complains about their coverage and drop outs. Telstra seems to be the best in this. I use prepaid and there are some seful options to purchase packages so you can keep track easily or how the credit is being spent.

I walked into the Telstra shop at Richmond NSW, the staff are great. They have a great store now it jas been refitted and have live phones so now you can actually try before you buy literally. I would recommend this store if you have any telecommunication questions. As the staff are helpful.

Telstra is a backbone of Telecommunication industry in australia so their quality is top of the range but very expensive. If someone has money go for telstra. Coverage is awsome

if they didn't have the best coverage i wouldn't be with them! Time after time I have had countless problems with my phone or account and they never seem to be able to fix the problem without costing you money!

Approximate cost: $100.00

living in a Next G area I had no choice but to go with Telstra I find them totally way over priced on everything comapred with other companies their service is not great they never call back or reply to any queries over all not the best company to go with if you have a choice

Really unhappy with the lack of service/help I received or didn't receive from Telstra. I had a dispute with them which was ongoing and stressful, I was bounced from person to person having to explain the problem over and over again. I finally contacted the ombudsman, that fixed it and then after 12 years of loyalty got rid of Telstra. Am now with three.

Im really disapointed and regretting getting a 24 month plan with telstra, they suck there too expensive and the customer service sucks they cant even speak english.

Recently went into the Telstra Shop in Airport West and was appalled at the customer service (or lack thereof). The two sales assistants were talking about their manager in a negative way and when i asked to purchase a SIM card they were unwilling to leave their conversation. They said they couldnt ID me as account was in husbands name and said i wasnt authorised (which i am!) Luckily hubby came and sorted it out - but as i walked out i definately saw them snickering to each other. As i left i also saw an elderly man being spoken too in a rather rude and harsh manner.

Approximate cost: $55

My phone stopped working. Sent it off to be fixed (under warantee) and was told I would received a call when it was fixed.
Received no such call. Called after almost 3 weeks and was told it was in store ready to collect. When I got it back I saw that it had been ready for collect 2 days after I dropped it off. NO ONE CALLED TO TELL ME. Unfriendly staff, have better things to do than serve customers it seems.

I am on pre paid and still getting best mobile service. They also have good deal for the top up credit, like 30 dollars which expires in 3 months , it is very affordable and useful for me.

The best mobile coverage that rarely lets me down. The contract gives me a lot of freedom to make calls as needed without guilt of breaking budget. Also bundling my products hopeful reduces costs further

Approximate cost: $79

The best mobile company , helped me find the right mobile and give me a great and amazing deal , with good discounts and service they really know how to help you and look after me , like they did , would highyly reccomend to anyone, and everyone.

When I rang to connect a phone to my new house Telstra told me they would send someone out. We were sent a letter to tell us that we would have to wait 3 weeks because there was no phone lines left in my street. This then turned into 3 months which turned into 4 plus months. Everytime I rang they would tell me it would be done or could not find my job. I rang the ombudsman but they did not see that as any reason to help me with my situation any faster. I run a business from home and each day I would drive 15 km to get faxes and use the internet. In the end I got a phone line and $100.00 for my inconvenience - It was a struggle to get the $100.00. Then they put me on a high plan which i did not ask for. and had to pay the first month. The joys of Telstra.

Called into a Telstra Shop for a new connection, was moving house. All good till they told me that would be either $300 or $59 for a connection, 300 if they had to 'dig' or 59 if one was already there, which there was. They would let me know if it was to be 300 before they did anything. Turns out was 59. Shock horror when I got bill for way over $300. Trying to sort things out over phone, got me nowhere, so I went to the Telstra Shop and they sorted it out. I got a credit for the difference. Not sure if I would go Telstra again, but since all go through Telstra ????

I HAVE ALWAYS BEEN ON PRE PAID WITH SO ONE DAY I JUST SIGHNED UP TO A PLAN AND IT ALWAYS WORKED OUT CHEAPER AND THE PHONE I GOT WAS JUST WHAT I WANTED

Approximate cost: $29

Telstra rang us and asked if we were happy with our services. Said no and wanted to go onto a capped mobile plan. All ok and put thru or so we thought. The next bill arrived and it was HUGE!Rang telstra and was on the phone to them for 45min trying to sort it out and they said there was no record of it in the system. Eventurally it was sorted and we were credited for their mistake