Sure Fire Services

FIRE ALARM INSTALLATION

POOR CUSTOMER SERVICE

This company was engaged by the Body Corporate of the unit I'm renting to carry out some fire safety work on the large property. They put up notices stating that they'll commence work at the beginning of October. Without specifying what it would entail. My agent wasn't notified of this.

They started DRILLING last week, giving me a headache within half an hour. They wasted my whole day of work I wasn't able to do from home. When I questioned them how much more drilling they'd do, two of them informed me they finished our block that afternoon and won't drill there any more.

Unfortunately, they started DRILLING again this morning shortly after 8am, denied what they told me last week and informed me that they were not only going to DRILL for the rest of the day but for the next 5 weeks.

I pay quite high rent to live in my rented unit so I can work from home. Many other people in the complex also work from home. We certainly can't do this with all the DRILLING going on. I for one don't appreciate being not only lied to but also being unable to work from home. I've requested compensation for my 2 lost day. Nobody is interested.

I'd like to make people aware that they don't seem to care, before they hire them. And hope other residents will also complain.

15.12.23 UPDATE: This company is STILL DRILLING here, one week before Christmas. Apparently they'll continue to do so well into the new year. I've now LOST 2 MONTHS WORTH OF INCOME because of this work. They are STILL NOT INTERESTED IN COMPENSATING ME. I DO NO RECOMMEND them to anyone!!!!

28.4.24 UPDATE: This company stopped all work after the above drilling because the Body Corporate ran out of money. The HUGE quote they received from Sure Fire Services wasn't accurate, neither was the scope of the works. The Body Corporate was forced to RAISE more considerable EXTRA levies for Sure Fire Services to finish this job. More owners, including mine, are selling their units. The enclosed notices were posted last week on every unit's doors for works commencing on 13.5. 24 Note the threats. There were obviously other complaints than mine.

Luckily for me, this is the day I will hand back the keys to the unit to my agent. Sure Fire Services having been the main reason why I'm leaving it. Judging by their previous works, I don't believe they'll finish them within the two specified weeks. In any case, I'm NOT INTERESTED in putting up with further drilling for other major works being planned for this year. I wish the new occupants of my unit very strong nerves and STILL DON'T RECOMMEND THIS COMPANY to anyone.

6.6.24 UPDATE: I, my agent and landlord attended an NCAT hearing yesterday due to my claim for compensation for losses this company caused me. We are proceeding to a 2nd hearing where I'll be submitting videos of the disturbance and a judge will decide my compensation. This matter has gone this far because neither the agent, Clisdells nor Sure Fire Services was able to resolve it since last October.

I was given yesterday some of this company's response to my complaint:

* all noisy works were conducted withing allowable hours and per the notice period. Owners and tenants were notified and notice letters were installed within all common areas on site.
(I only found out about these works from the notices in common areas and emailed a photo to my agent who confirmed she WASN'T notified either)

*although the majority of our cabling work and device fit-off onsite required drilling of multiple small 6.0mm holes, mist of this was completed at a maximum of 4 full work days within Block B (not necessarily 4 days in a row)
(NOT TRUE. The recorded fit-out outside my door was done on 15.12.23)

*Drilling in Blocks A, C and D in all fairness could have been heard by the tenant but would have caused no vibration in unit 20 and would have been of minimal disruption
( I chose to live in this unit ALONE and pay a high rent, even though I am a pensioner, to not only work on my writing projects but also record live videos for sale to supplement my pension. I could do neither between October and December while the drilling went on as it would have been heard on the recordings)

*an aside comment was made about me to the Body Corporate by one of the owners of this company: 'the lady in question on 4 separate occasions abused both my staff and myself' by telling them to 'F k off, I'm a tenant and I don't need to read that letter'. Apparently I also kept yelling at them!

I wasn't aware that the owner was one of the RUDE tradies as I HAVEN'T communicated with any of them after the SECOND conversation. I did question them in my THIRD conversation with them after they returned to our block to install the actual units in the hallway that involved more considerable DRILLING. In this conversation, I told them that I would inform my agent.
(The above statement with the tradies swear word is entirely concocted by the owner and UNTRUE. As are all defamatory statements about my interaction with them. The THIRD conversation I had with these tradies was about more drilling inside our hallway, NOT about any notices.

I finished my association with this company on 13.5. 24 when I moved out. Noting that the property agent arranged for them to install the final fire alarms in the unit drilling into the ceiling over freshly steam cleaned carpet that I paid for!

4.9.24 UPDATE: Having attended 2nd NCAT hearing because of this company who made my tenancy hell for 3 months, an order was made for the landlady to compensate me for this. She too sold her property, just in time. Shortly after the new alarms were installed in it, I was notified by the Body Corporate that they needed to be repaired! Before anyone had a chance to move in. Not only that but a short time afterwards, the alarms started going off. The first time at 5.00 am that got everyone out of bed. Apparently this company didn't leave instructions how to turn them off! And unfortunately, this is now a frequent occurrence. If it continues, $500k + would have been poorly spent. The new alarms are now being ignored by most annoyed residents.

Do YOU want to experience the same PROBLEMS or have YOUR LIFE wrecked by expensive false fire alarms? If you DON'T, find someone else!