Subaru Docklands
Reviews (12)
Subaru at Docklands always provide me A1 service and highly recommend. The team always are polite and there for assistance. Just a special mention to Micheal for always helping me through good and bad times, we always manage to rectify the problem, and also Brett in service thank you
I've had my new BRZ for 5 months now, and its been amazing.
Such a great bunch of people who worked really hard to get me what I was after.
Recently we had our Subaru Forester in for service on two occasions to fix separate issues with an ageing vehicle. Andrew from customer service was superb. He managed effective repairs in difficult circumstances whilst keeping us well informed of problems and progress. Thanks Andrew.
Just be reprimanded by service adviser for sitting in a quiet lounge upstairs . Absolutely shocking the way she spoke to me . As an older Australian I was worried about exposure to Covid as employees were congregating near me around the coffee machine with masks pulled down . Worst display of customer service ever. When I explained why I chose to sit upstairs she said If I was worried I should go for a walk outside which I had already done . This was Subaru service persons [removed name]. Her rude attitude and lack of courtesy was the worst I had ever encountered
Took my car in for a service. They changed brake pads and rotor my brake disc. Took two days for them to finish and upon picking up check engine light turned on.
Approximate cost: $1300
I just bought my wife a WRX for her birthday and the team at Subaru Docklands did a fantastic job. They helped with everything, from planning the surprise to a recommendation on a good cafe to take my wife while they finalised the paperwork. Great service, cant recommend them enough.
Approximate cost: $48000
We bought a Subaru Liberty from this dealer through carsales.com.au. We fly to Melbourne to check the car and complete the transaction with them. They are all professionals in this dealership and we really had a good deal with the vehicle that we bought (which you can never find in Subaru Gold Coast). Paid all the extras and additional warranties and arranged all the transaction of transporting the car to QLD. Then the car arrived today and we found out that the car boot liner that we paid for $150 was not installed in the car. So we ring them up and they said that they ran out of stock for boot liners and will just mail the thing to us. That is fine with us but there is a thing called 'communication". NO one bothered telling us either by phone or email that this is going to happen. They are apologetic on the phone, other than that, the car is in excellent condition and my whole family is happy about it. Hopefully the boot liner will show up in the mail. Have no idea for how long.
Agree.
I took my Subaru Forester in for the big 100,000 km service. Had been quoted $1,400 beforehand. When I arrived I was asked very politely (and correctly) if I was a senior and was immediately given a 10% discount. I can't judge if everything was done correctly, but the car is still running perfectly. I was very impressed by the customer focus.
Approximate cost: $1,300
Sorry, I wasn't clear in my phrasing. I simply meant that he was correct in that I was (am) a senior.
This is a very professionally run business. If you drop your vehicle off for a service they will supply a van to get you back to the CBD. They always call before they add any extras and I've never had any problems with the results.
We bought our car from here and have since had all our services done through there as well. They are professional and efficient and highly recommended.
These guys are brilliant. I purchased a vehicle there and regularly use them for servcing. This is THE best example of customer service I have experieinced. Nothing is a problem, they are friendly and helpful and always follow up.
Bought car new and have had excellent service, advice and VIP treatment from Vin Macaro, Sam and the boys. They're always willing to ensure all is as it should be.
Approximate cost: $0
Details
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99 Lorimer St, Southbank VIC 3006
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Hi Mariom,
We pride ourselves on the service that Micheal and Brett both provide at our service department and are grateful that they have created a trust bond with you. Thank you again for your review and Ill be sure to pass on your kind words to our Service teams. We hope to see you in the near future.
Kind Regards,
Jesica (Customer Experience Team)