Stoke Fireplace Studio

Distressing experience for my wife and I over the last six months. Fireplace cabinetry is not fit for purpose due to not being able to put our valuable items on the shelves due to heat damage. The Victorian Building Authority has failed the plumbing installation done by the Stoke plumber (Corey) on two separate occasions for two different safety reasons. This is now non-compliant and deemed by the Victorian Building Authority as unsafe, and not to be used. We have asked Stoke and the builder for a refund and to cancel our contract due to breaches of the relevant standards and regulations. Eg, the plumber (Corey - the owner of Stoke) is being investigated by the Victorian Building Authority for multiple compliance failures. The builder is being investigated by the Victorian Building Authority for tampering with the plumbing installation, and is being investigated by Energy Safe Victoria for tampering with the electrical work. Both of the above break the relevant regulations in Victoria. There are also multiple failures under Australian Consumer Law. The work has been left incomplete for the last 13 months, and every day we are looking at an incomplete shell. Neither Stoke or the builder have replied to our refund request. Buyer beware.