Solace Creations

Prior to Christmas 2020 re-glazing of entire home resulted in manufacturing damage/flaws in 80% of windows, and a triple door that doesn't slide as designed. The job and repairs remain uncompleted in almost 5 months. Apparently a time-frame can not be provided, and the promises for resolution on previous time-frames have well and truly expired.

Interesting and again, very disappointing response from the owner. See below.
I have contacted Solace Creations twice in the recent three weeks. Both times I identified who I was. I asked to speak with Karen, but was told that this was not possible. Out of frustration with my efforts to obtain a remedy I posted here and their google review.
I am more than a little surprised to read that the owner of Solace Creations disagrees with there being flaws in the glass as 1) I wasn't aware we'd given permission for her to attend, or that she had attended; and 2) the flaws were apparent to the staff member who had come to assess this in January 2021.

Approximate cost: $42000

We are very much delighted with Solace's work to replace all of our external doors and windows. The quality of the installation, in terms of sound performance, heat insulation and aesthetics has exceeded our expectations. It's making a remarkable difference to the comfort of our home. The installation team was very professional, careful and polite, even handling unexpected issues with patience, persistence and a focus on outcomes. We also used Karen's recommended painters, who were excellent.

Solace Creations installed double glazed windows at our duplex house 3 years ago. The front windows faced a main road and neighbour proximity was an issue. Karen and her team were efficient, knowledgeable and very competitively priced. The windows were a godsend once installed, apart from the reduced noise, it drastically improved our ambient temperature not to mention our energy savings. We sold that house within 3 days of the first open home for an exceptional price, as it was one of the rare houses in Bonython with double glazing and our Agent said it was a strong selling point. Needless to say once we purchased our next house in Richardson, we contacted Solace to install double glazing, which was completed today and I echo the same accolades as before. From the outset of the visit, quote and installation the whole team are professional and focussed on attention to detail and we would not trust anyone else. Quality team and quality product thoroughly recommend them for double glazing solutions.

March 2019
Our home was built in the late 1960’s and the windows to say the least were “had it’, they rattled in the wind and leaked heat and cold.

After a month or so of obtaining and evaluating quotes we eventually settled on Solace Creations to install our new double glazed windows – we are glad we did!!

Solace Creations were in our opinion first class. They kept appointments, they delivered and installed when they said they would. Their sales team were polite and attentive and answered our numerous questions. Likewise, their installation team knew their craft, we had seven windows replaced in one day with up to eight tradesman in attendance. They were cheerful, considerate of us and professional at all times and left our home clean and tidy.

We would have no hesitation in recommending Solace Creations to anyone.

We had a great experience with Solace Creations. All windows and doors in our house were replaced and we couldn't be happier with the end result. The design for the new windows and doors has made a huge improvement to the appearance of our home. We were very impressed with the tradesmen that fitted the windows and the way everything ran to schedule, exactly as outlined in the timetable provided. I wouldn't hesitate recommending Karen and her team to anyone considering double glazing.

Everything ran to schedule and was clearly explained. Guys did a great job of removing the old windows and installation was tricky.

I’ve really been enjoying the acoustic comfort and convenience - love tilt and turn - of my new UPVC double glazed windows in the south facing study and bathroom. Now the regular sub-zero nights and morning frosts have started the benefits are even more noticeable, and I can maintain a pleasant environment across the whole apartment using far less energy than previously. They look great and are so easy to keep clean! A very worthwhile investment.

We decided to revamp our windows. Ultimately we also added in the front and rear door.
The result is a totally new feel to our house. It is like having moved house- without moving.
We have a mix of sliding and casement windows and sliding and more standard doors.
The aim was to improve heat in winter but we have been pleasantly surprised by the cooling effect in summer.

Hi Karen,

Bernadette and I would like to thank you and your various employees for the installation of our new retrofitted double glazed windows and doors at our home in Kambah. Your team are efficient, courteous and great to work with, from the time you did the measurements and suggested the best solutions to our various requirements through to the installation we were kept up to date with when things would happen, which they did exactly as scheduled. Nothing was too much trouble for your installers even when a few unforeseen problems arose, they sorted everything out as quickly as was possible and with no fuss. Being small business owners ourselves we appreciate the difficulties of dealing with interstate manufacturers , suppliers and transport companies and again were impressed by the service and timeliness of it all taking place, you have a great product with a great team to deliver it, you should be very proud of them all.

We will have no hesitation in recommending your company and its products to anyone who is thinking of improving their homes thermal efficiency and the wonderful peacefulness these products bring when closed , as we discovered during the torrential rains this week which would normally have been most intrusive.

Gary & Bernadette Jones, Kambah

From go to whoa, Karen and the team made the retrofit of our double glazed sliding doors and windows a breeze.

We have just replaced all our house windows with Solace Creations UPVC double glazing. We would like to congratulate Karen and the team for their great personal service and the installation team for their professional and polite manner in the way they carried out the hassle free installation process. We are very pleased with the new look the windows display and the security they provide along with the big difference we have noticed in heating the house.

We had a tricky job and I was very pleased when Solace Creations agreed to take it on. Even more pleased with their solution. It was an enjoyable experience, and that can't always be said when making improvements to your home. We will certainly use them again.

Great products
Excellent advice
Awesome customer service

Highly recommend Karen and her team and will use them again

Solace Creations are the most professional team that we have dealt with. They recently replaced all our existing windows and doors with double glazed glass, they were on time and extremely efficient. More importantly they were completely receptive during the design phase to any of our requests. We are extremely satisfied with the end result. Karen's teams was fantastic and Richard's team did a great job on installation.

I was very pleased with the way Solace Creations managed my new windows installation. They always turned up when they said they would. There was a small problem with the window sizing which they promptly fixed for me immediately prior to Christmas. The product looks stunning and cancels out much of the noise from the busy street outside.
I wish I had've done the whole house!
Thank you team!!!

We had the old windows and doors throughout our house replaced and love the result - it's like a new house. We're ventilation freaks and the tilt/turn windows are fantastic - so easy to open and close and you can securely ventilate
while out - yay! The service from Solace was excellent, personal and helpful. The windows arrived bang on schedule. After sales service was prompt, efficient and friendly.

Just had bifold doors and new windows installed by Solace in my Turner apartment on second floor of building. What a great job, and a fantastic result. The difference is remarkable and the clarity of the glass quite amazing with no distortion. The job went as stated from start to finish, with Karen's team on site when indicated and nothing was too much trouble especially as the installation was done in temperatures varying between minus 1 degree and 3 degrees for most of the morning and not much better in the afternoon and all material had to be hand carted up 2 flights of stairs. I would thoroughly recommend Solace to anyone contemplating double glazing work. Well done!!

I recently replace two windows in my home and the front entry glass units. I love the look of the new windows and my previously chilly lounge room is now comfortable.

Solace Creations looked after the process and project managed the builders and the ordering process.

The windows are more successful than expected in appearance and function. We continue to sleep under the Summer doona with throw blanket and no heating required yet.
We are very very pleased with all the results of the renovations and we have had the nicest tradies here.

The new windows have really improved the look of our previously daggy-looking exterior! Our house looks so much more inviting and stylish now. Inside also feels warmer, cosier and quieter. We spent a long time shopping around for double glazed windows to retrofit our ex-govvy and found that Solace Creations was able to not only source a great product from a reliable supplier, but also help us to save money by helping us to install them ourselves. A huge thanks to the team for helping to bring it all together.

Firstly I just want to say how wonderful the windows are even tonight which is really cold we're maintaining 16 degrees before the heater kicks in. Considering the size of the job we're really impressed with the quality and almost seamless installation. But all in all the company is a credit to you - thanks so much Karen

PS: My favourite would have to be the front door - the wider door in cathedral glass is just magic in the morning when the sun hits it and has lightened the whole entrance area.

We are both very, very happy with the windows. They look fantastic and the guys did a great job installing them. Our house was a bit challenging and because Solace Creations uses licenced builders, we were able to problem solve during the installation.

I am very pleased with the window/ door. I would also like to say that the team yesterday as well as your glass delivery man were just great. They were pleasant, efficient, friendly and helpful and this assisted me greatly during this " experience" of change.

I replaced an old wooden framed door and window assembly with a casement window and sliding door. The result looks great and is much more functional. Customer service was excellent. Staff worked as a team and everyone knew me and could answer queries. Communication excellent - it's a refreshing change to deal with people who proactively kept me informed of progress on my order. The installers were efficient, reliable and informative too. They cleaned up and a pleasure to have in the house. Thank you for a good experience.

The door works beautifully
The team cleaned up perfectly and finished when they said.
We are now looking forward to expanding on our double glazing - very slowly- but we will be doing it

We had one double glazed window installed in our ensuite and two in our bathroom and were very happy with the product and the service

Approximate cost: $5000.00

Double glazed windows to all windows plus support beam for lounge room windows. Excellent service and professional job. House is so quiet now and much cooler in Summer and hopefully warmer in Winter!

Approximate cost: $20,000

We are very pleased with our purchase and impressed with the service we have had from you and Phil. Phil was very helpful and pleasant.

After some bad experiences with what turned out to be Chinese-made, wooden framed double glazing purchased from Sydney, for my next (small entry window)job I turned to Karen at Solace. The job was measured up, and quoted at a very satisfactory price. The custom job was ordered, made, delivered and installed within a fortnight. The quality of the installation was excellent- the installer went 'above and beyond'.

Approximate cost: $200

Replacement of two existing old original windows in my house, they are now double glazed and the difference is amazing, I am now looking forward to firstly getting a few more windows done, but ultimately the entire house.

Approximate cost: $2000

I replaced my timber windows with uPVC windows. My replacement uPVC double glazed windows and doors are absolute testament to the benefits - monetary and comfort-wise - you have provided me.