Solace Creations

check icon 4.8 (33)

Business details

Opening hours

Monday:

8:30 am to 4:30 pm

Tuesday:

8:30 am to 4:30 pm

Wednesday:

8:30 am to 4:30 pm

Thursday:

8:30 am to 4:30 pm

Friday:

8:30 am to 4:30 pm

Saturday:

10:00am to 1:00pm

Sunday:

CLOSED

Public Holidays:

CLOSED

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Reviews for Solace Creations (33)

Write a review
4.8
33 reviews
5 star icon
31
4 star icon
1
3 star icon
0
2 star icon
0
1 star icon
1
Service Rating
4.9
Quality Rating
4.8
Value Rating
4.8
simonc709
1 review · 600 points
verified email - 28 Apr 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
2.0

Prior to Christmas 2020 re-glazing of entire home resulted in manufacturing damage/flaws in 80% of windows, and a triple door that doesn't slide as designed. The job and repairs remain uncompleted in almost 5 months. Apparently a time-frame can not be provided, and the promises for resolution on previous time-frames have well and truly expired.

Interesting and again, very disappointing response from the owner. See below.
I have contacted Solace Creations twice in the recent three weeks. Both times I identified who I was. I asked to speak with Karen, but was told that this was not possible. Out of frustration with my efforts to obtain a remedy I posted here and their google review.
I am more than a little surprised to read that the owner of Solace Creations disagrees with there being flaws in the glass as 1) I wasn't aware we'd given permission for her to attend, or that she had attended; and 2) the flaws were apparent to the staff member who had come to assess this in January 2021.

Approximate cost: $42000

Solace Creations 29 Apr 2021

Hi Simon, now that we know who you are, we have been trying to book in a service for you. I disagree that there are flaws in the windows and doors. Once we are able to get in contact with you , we will resolve your issues. Perhaps when you ring, you could advise who you partner is as she was on the contract by herself with a different name.

jeremyl923
1 review · 400 points
06 Jul 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We are very much delighted with Solace's work to replace all of our external doors and windows. The quality of the installation, in terms of sound performance, heat insulation and aesthetics has exceeded our expectations. It's making a remarkable difference to the comfort of our home. The installation team was very professional, careful and polite, even handling unexpected issues with patience, persistence and a focus on outcomes. We also used Karen's recommended painters, who were excellent.

Solace Creations 06 Jul 2019

Sophia and Jeremy - thank you so much for taking the time to review out business. We are very proud of our products and our team and are pleased that we have been able to improve your home. You will have a great winter. Karen

katw516
1 review · 600 points
verified email - 16 May 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Solace Creations installed double glazed windows at our duplex house 3 years ago. The front windows faced a main road and neighbour proximity was an issue. Karen and her team were efficient, knowledgeable and very competitively priced. The windows were a godsend once installed, apart from the reduced noise, it drastically improved our ambient temperature not to mention our energy savings. We sold that house within 3 days of the first open home for an exceptional price, as it was one of the rare houses in Bonython with double glazing and our Agent said it was a strong selling point. Needless to say once we purchased our next house in Richardson, we contacted Solace to install double glazing, which was completed today and I echo the same accolades as before. From the outset of the visit, quote and installation the whole team are professional and focussed on attention to detail and we would not trust anyone else. Quality team and quality product thoroughly recommend them for double glazing solutions.

Macquarie
1 review · 600 points
verified email - 21 Mar 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

March 2019
Our home was built in the late 1960’s and the windows to say the least were “had it’, they rattled in the wind and leaked heat and cold.

After a month or so of obtaining and evaluating quotes we eventually settled on Solace Creations to install our new double glazed windows – we are glad we did!!

Solace Creations were in our opinion first class. They kept appointments, they delivered and installed when they said they would. Their sales team were polite and attentive and answered our numerous questions. Likewise, their installation team knew their craft, we had seven windows replaced in one day with up to eight tradesman in attendance. They were cheerful, considerate of us and professional at all times and left our home clean and tidy.

We would have no hesitation in recommending Solace Creations to anyone.

Solace Creations 25 Mar 2019

Thank for your feedback, we are glad that you are happy

cathys985
1 review · 400 points
03 Dec 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had a great experience with Solace Creations. All windows and doors in our house were replaced and we couldn't be happier with the end result. The design for the new windows and doors has made a huge improvement to the appearance of our home. We were very impressed with the tradesmen that fitted the windows and the way everything ran to schedule, exactly as outlined in the timetable provided. I wouldn't hesitate recommending Karen and her team to anyone considering double glazing.

Solace Creations 04 Dec 2018

Thanks for your review Cathy, we are pleased that you have enjoyed the experience of ordering windows and doors from us. We hope you enjoy years of comfort with your double glazing. Karen

spmmm
1 review · 600 points
verified email - 16 Jul 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Everything ran to schedule and was clearly explained. Guys did a great job of removing the old windows and installation was tricky.

I’ve really been enjoying the acoustic comfort and convenience - love tilt and turn - of my new UPVC double glazed windows in the south facing study and bathroom. Now the regular sub-zero nights and morning frosts have started the benefits are even more noticeable, and I can maintain a pleasant environment across the whole apartment using far less energy than previously. They look great and are so easy to keep clean! A very worthwhile investment.

Solace Creations 16 Jul 2018

That is great news - with the cold weather now in place, we are pleased you are noticing a difference. Thank you so much for taking the time to do a review. Karen and the team at Solace Creations

acww
1 review · 400 points
16 Jan 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We decided to revamp our windows. Ultimately we also added in the front and rear door.
The result is a totally new feel to our house. It is like having moved house- without moving.
We have a mix of sliding and casement windows and sliding and more standard doors.
The aim was to improve heat in winter but we have been pleasantly surprised by the cooling effect in summer.

Solace Creations 16 Jan 2018

We are so pleased that you have noticed a difference and really appreciate the feedback.

garyj251
1 review · 400 points
09 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hi Karen,

Bernadette and I would like to thank you and your various employees for the installation of our new retrofitted double glazed windows and doors at our home in Kambah. Your team are efficient, courteous and great to work with, from the time you did the measurements and suggested the best solutions to our various requirements through to the installation we were kept up to date with when things would happen, which they did exactly as scheduled. Nothing was too much trouble for your installers even when a few unforeseen problems arose, they sorted everything out as quickly as was possible and with no fuss. Being small business owners ourselves we appreciate the difficulties of dealing with interstate manufacturers , suppliers and transport companies and again were impressed by the service and timeliness of it all taking place, you have a great product with a great team to deliver it, you should be very proud of them all.

We will have no hesitation in recommending your company and its products to anyone who is thinking of improving their homes thermal efficiency and the wonderful peacefulness these products bring when closed , as we discovered during the torrential rains this week which would normally have been most intrusive.

Gary & Bernadette Jones, Kambah

Solace Creations 09 Nov 2017

Gary and Bernadette - you were a pleasure to work with and we just love the outcome with your double glazed timber look frames. Lining up all our "ducks" on a daily basis is sometimes stressful, however, we have the aim of providing the best customer service that we can. Thank you. Karen

05 Oct 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

From go to whoa, Karen and the team made the retrofit of our double glazed sliding doors and windows a breeze.

31 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have just replaced all our house windows with Solace Creations UPVC double glazing. We would like to congratulate Karen and the team for their great personal service and the installation team for their professional and polite manner in the way they carried out the hassle free installation process. We are very pleased with the new look the windows display and the security they provide along with the big difference we have noticed in heating the house.

Solace Creations 31 Jul 2017

Thank you for taking the time to make a review. We really appreciate it and we work hard to make the process easier and hassle free. We hope you have a lovely winter.

kelving71
1 review · 400 points
08 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had a tricky job and I was very pleased when Solace Creations agreed to take it on. Even more pleased with their solution. It was an enjoyable experience, and that can't always be said when making improvements to your home. We will certainly use them again.

Solace Creations 08 May 2017

Thanks for your lovely review Kelvin. We have 10 year's experience and this helps us when tricky jobs come along. We like to think outside the box and work with the client and our builder for the best outcome. We are still working on your awning handle covers and will be in touch.
Karen

chrisn455
1 review · 400 points
30 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great products
Excellent advice
Awesome customer service

Highly recommend Karen and her team and will use them again

Solace Creations 31 Mar 2017

Thanks Chris, our main goal is to have a happy client. Thanks for taking the time to post a review.

allisona308
1 review · 400 points
21 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Solace Creations are the most professional team that we have dealt with. They recently replaced all our existing windows and doors with double glazed glass, they were on time and extremely efficient. More importantly they were completely receptive during the design phase to any of our requests. We are extremely satisfied with the end result. Karen's teams was fantastic and Richard's team did a great job on installation.

katyh621
1 review · 400 points
31 Jan 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I was very pleased with the way Solace Creations managed my new windows installation. They always turned up when they said they would. There was a small problem with the window sizing which they promptly fixed for me immediately prior to Christmas. The product looks stunning and cancels out much of the noise from the busy street outside.
I wish I had've done the whole house!
Thank you team!!!

Solace Creations 31 Jan 2017

Thank you Katy, we are pleased that you are happy.

monp
1 review · 400 points
06 Aug 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had the old windows and doors throughout our house replaced and love the result - it's like a new house. We're ventilation freaks and the tilt/turn windows are fantastic - so easy to open and close and you can securely ventilate
while out - yay! The service from Solace was excellent, personal and helpful. The windows arrived bang on schedule. After sales service was prompt, efficient and friendly.

Solace Creations 07 Aug 2015

Mon, we are so glad that you are happy. Your job was challenging as the opening you wanted to make took up most of the back of your home. We love the outcome and know you will enjoy the windows and doors for years to come. Thanks Karen

tomi863
1 review · 600 points
verified email - 10 Jul 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Just had bifold doors and new windows installed by Solace in my Turner apartment on second floor of building. What a great job, and a fantastic result. The difference is remarkable and the clarity of the glass quite amazing with no distortion. The job went as stated from start to finish, with Karen's team on site when indicated and nothing was too much trouble especially as the installation was done in temperatures varying between minus 1 degree and 3 degrees for most of the morning and not much better in the afternoon and all material had to be hand carted up 2 flights of stairs. I would thoroughly recommend Solace to anyone contemplating double glazing work. Well done!!

Solace Creations 10 Jul 2015

Tom, we did have a challenge at your home due to the 2nd storey. I am glad we came to a good outcome.

genines
1 review · 600 points
verified email - 14 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I recently replace two windows in my home and the front entry glass units. I love the look of the new windows and my previously chilly lounge room is now comfortable.

Solace Creations looked after the process and project managed the builders and the ordering process.

lizr533
1 review · 600 points
verified email - 11 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The windows are more successful than expected in appearance and function. We continue to sleep under the Summer doona with throw blanket and no heating required yet.
We are very very pleased with all the results of the renovations and we have had the nicest tradies here.

Solace Creations 11 May 2015

Thanks Liz for your feedback, your house looks just like a new home. You are going to have an amazing winter.

emily-and-natw
1 review · 600 points
verified email - 25 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The new windows have really improved the look of our previously daggy-looking exterior! Our house looks so much more inviting and stylish now. Inside also feels warmer, cosier and quieter. We spent a long time shopping around for double glazed windows to retrofit our ex-govvy and found that Solace Creations was able to not only source a great product from a reliable supplier, but also help us to save money by helping us to install them ourselves. A huge thanks to the team for helping to bring it all together.

angiek324
1 review · 400 points
20 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Firstly I just want to say how wonderful the windows are even tonight which is really cold we're maintaining 16 degrees before the heater kicks in. Considering the size of the job we're really impressed with the quality and almost seamless installation. But all in all the company is a credit to you - thanks so much Karen

PS: My favourite would have to be the front door - the wider door in cathedral glass is just magic in the morning when the sun hits it and has lightened the whole entrance area.

Solace Creations 20 Apr 2015

Thanks Angie - I can't wait to see the outcome.

waynes104
1 review · 600 points
verified email - 16 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We are both very, very happy with the windows. They look fantastic and the guys did a great job installing them. Our house was a bit challenging and because Solace Creations uses licenced builders, we were able to problem solve during the installation.

sandrad882
1 review · 600 points
verified email - 16 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I am very pleased with the window/ door. I would also like to say that the team yesterday as well as your glass delivery man were just great. They were pleasant, efficient, friendly and helpful and this assisted me greatly during this " experience" of change.

Solace Creations 20 Apr 2015

Thanks Sandra, we are glad you had a good experience and love your new double glazed window and door.

robynw451
1 review · 600 points
verified email - 10 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I replaced an old wooden framed door and window assembly with a casement window and sliding door. The result looks great and is much more functional. Customer service was excellent. Staff worked as a team and everyone knew me and could answer queries. Communication excellent - it's a refreshing change to deal with people who proactively kept me informed of progress on my order. The installers were efficient, reliable and informative too. They cleaned up and a pleasure to have in the house. Thank you for a good experience.

Solace Creations 13 Apr 2015

Robyn, you have added value to your home and will be warmer this winter. It was a pleasure working with you. Karen

catherinef632
1 review · 400 points
07 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The door works beautifully
The team cleaned up perfectly and finished when they said.
We are now looking forward to expanding on our double glazing - very slowly- but we will be doing it

Solace Creations 13 Apr 2015

Catherine, we are glad your dad will be warm now.

ianc30
#3 in Dunlop ACT
1 review · 600 points
verified email - 27 Feb 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had one double glazed window installed in our ensuite and two in our bathroom and were very happy with the product and the service

Approximate cost: $5000.00

Solace Creations 07 Apr 2015

Thanks Ian, we are glad you like your windows.

pamp7
#5 in Curtin ACT
1 review · 600 points
verified email - 25 Feb 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Double glazed windows to all windows plus support beam for lounge room windows. Excellent service and professional job. House is so quiet now and much cooler in Summer and hopefully warmer in Winter!

Approximate cost: $20,000

Solace Creations 07 Apr 2015

Your windows look lovely and I know you will love winter this year.

peterh56
1 review · 0 points
verified email - 12 Nov 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We are very pleased with our purchase and impressed with the service we have had from you and Phil. Phil was very helpful and pleasant.

verified email - 14 Sep 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

After some bad experiences with what turned out to be Chinese-made, wooden framed double glazing purchased from Sydney, for my next (small entry window)job I turned to Karen at Solace. The job was measured up, and quoted at a very satisfactory price. The custom job was ordered, made, delivered and installed within a fortnight. The quality of the installation was excellent- the installer went 'above and beyond'.

Approximate cost: $200

judyh20
#1 in Gilmore ACT
1 review · 600 points
verified email - 14 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Replacement of two existing old original windows in my house, they are now double glazed and the difference is amazing, I am now looking forward to firstly getting a few more windows done, but ultimately the entire house.

Approximate cost: $2000

annef22
1 review · 0 points
verified email - 12 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I replaced my timber windows with uPVC windows. My replacement uPVC double glazed windows and doors are absolute testament to the benefits - monetary and comfort-wise - you have provided me.