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I’ve purchased many beautiful pieces over the years—both directly from what was Ruby Star Traders and through other stockists. However, I was recently surprised by a $45 postage fee for a discounted cushion and reached out to query it. In response, I received a very rude and defensive email from the owner. She acknowledged I’d been a long-time customer but went on to verbally attack me for ‘mainly buying during sales’—as if that somehow made my support less valid. Whether customers shop during sales or not, I believe all deserve to be treated with respect. It was a disappointing and unnecessary exchange and she was full of contempt. Perhaps this kind of attitude toward customers is part of why the business is sadly closing. I can only wonder how they treated their artisans in India
Still waiting for an item I purchased months ago. I have paid for the item, but they are now no long longer replying to my emails.
I will have to escalate to my credit card provider, but it’s a case of ‘buyer beware’ with Ruby Star Traders - they are just not reliable or customer focused.
Approximate cost: $300
Have popped in a few times and the stock is always very different and interesting... definitely a favourite spot... prices are reasonable and a pleasant shopping experience!
Beautiful furniture and home wares imported from Asia. Great place to find gifts or feature furniture pieces. Look out for their sales and stock up on handmade paper while you're there!