Panda Man & Truck

Long story: Almost a year ago (November 2016), two movers extensively damaged our furniture. They scratched a leather sofa, ruined a partition in a cube bookcase, left a bloodstain on our new mattress, pulled the threading on a sofabed, scratched and dented a wooden desk, dented a washing machine and somehow managed to put major scratches and dents in our refrigerator (amongst other damages). They also chipped the paint in our home which had been freshly painted.
When we asked for our possessions to be repaired through their insurance, noting with relief that their website stated they were "fully insured", a business representative subsequently advised us that this insurance only related to their public liability and truck insurance and did not extend to our possessions (I've since learned through Consumer Affairs Victoria that this is a load of rubbish). He agreed to refund the $382 we'd paid for his service.
Weeks passed and still no sign of our money. After much to-ing and fro-ing, the business representative reneged on his agreement to refund us, so we lodged a claim with VCAT. The hearing date came and the business representative did not show up. In his absence, the VCAT Member ordered Panda Man and Truck to repay us the $1,300 it would cost us to repair our furniture.
The business representative has refused to comply with this Order, so I have lodged a claim with the Magistrates Court to have the VCAT Order enforced. By now he is also liable for all costs incurred through the process.
The business representative has been rude, dishonest and downright painful to deal with. It is not too much to ask that your furniture retains its condition upon being moved. Do NOT use this service.

Van was 1.5 hour late and when we called the owner we were informed that they are based in the city and can't do much about it. Guys who came to move us were very efficient and professional. Frame of our bed was broken in the process of moving and when we called the office and spoke to owner we were informed that he "guarantees" it wasn't them and he can do nothing about it. so not sure what the insurance cover is for. So generally speaking: the owner has good people working for him but he himself is a rude unprofessional guy who simply doesnt care.

very prompt pickup,on time and billed precisely.
Moved everything quickly and very friendly service. well done

Arranged with one phone call.
Turned up on time with two young gentleman James and Fabian.
Moved everything efficiently and with great care.
Highly recommend the Panda Man and Truck.

So easy to book when i rang, the time frame was extremely quick. I didn't have to follow up they met me there as organised with only one phone call. i had antique items of high value and they looked after them to a very high standard. best value for money i have spent in removalists to date.

These guys were amazing. I highly recommend using them for getting anything moved. They did what had to be done with ease and were fantastic to deal with. Thanks guys

Very happy with service provided. Nice guys and job done quickly and professionally. On time and well priced. Would highly recommend Dion and co (James?) for any job big or small.

very quick, on time, friendly, basically all you need for an efficient move. will recommend

the guys went above and beyond to help us, and were extremely helpful and very reliable highly recommend

efficient,cost effective. easy to talk to. No Call out fee. Brilliant Thanks very much guys.

i was very impressed with the confidence of the two men who came, they were not bothered by any of the items (some of which were bulky) i have no hesitation in recommending them to anybody or in using them again

very easy to deal with,an easy process from start to finish. very happy with everything. will recccomend

great service.fast responsive on enquiry.
booked late but they were able to help us out in 3 days time.
arrived in time worked fast.

-efficient
-Friendly
-Took initiative
-Helped with additional things
-Would recommend thanks guys

Thanks Dion & James. Very Friendly & helpful & reasonably priced. On time as arranged too!

excellent work guys! will recommend to others. helpful with lots of stuff. not just moving boxes.

Dion and James were bang on time, swift with the moving of stuff and incredibly friendly. Great communication throughout the process, reasonably priced and yet extremely professional. Highly recommended.

Approximate cost: $120

The guys from Panda man and Truck were very professional,friendly and very efficient thank you

From start to finish,the experience working with you has been fantastic!
I was quiet late to organise/book the removals, and the guys were very accomodating.

the boys were punctual, efficient and took great care with my stuff, definitely would recommend. Even the the two flight of stairs didn't phase them :)

an overall awesome experience. they arrived early and had good customer service skills. the furniture was handled with care and the boxes were packed in the truck very efficiently.

Excellent service. Friendly Staff. Promt Delivery.
Thank you very much.
Would definitely recommend

Fantastic service, great attitude and would highly recommend. They were fast and considerate with all goods.

From start to finish these guys took really good care of us. I was really impressed on their honest evaluation of all our items. When the removal team showed up they really packed everything professionally and everything arrived without any damage and in good condition.

Friendly service, the guys worked very fast to collect from two separate locations and were all finished well ahead of schedule. Great work guys and I will contact you again in the future if ever I need your help.

All I can say to this company is that the service was outstanding and reliable. They arrived on time and did a great job of moving our belongings carefully and efficiently. Thanks guys for the fantastic job!

Moving house on a 40 degree was a challenge for me....let alone the guys from Panda Man & Truck!! They arrived on time, were friendly, courteous, helpful and did a great job on such a HOT day up two flights of stairs. I was initially concerned as only one Panda Man arrived, but after a phone call, he was able to get assistance. Moving the contents of a two bedroom unit was done effectively, although I'm not sure why they didn't utilise a trolley more up the stairs to my new apartment. It took a little longer than I thought, but factoring in the stairs and trying to get a long couch into the apartment ate up some time. I would definitely recommend these guys. I received a 10% WOMO discount and a reduced rate for the first hour as there was only one Panda Man.

Approximate cost: $119

Movers are courteous and polite (unlike the one that we used to hire which are a little snobbish :( ) they worked as they have advertise. They efficiently carry your furniture with utmost care ( we have watched the entire operation, not that we don't trust them, but to assure all the things are properly carried). We will definitely use their service again.

Overall, Panda Man and Truck is your-go-to company when it comes to moving and relocation. :)

-Jaden S.

Dion had great communication and arrived right on time. They promptly moved all of our big furniture efficiently and carefully out of our first floor apartment until nothing else could fit into the expertly packed truck! I would definitely use Panda Man and Truck for our next move.

Just bear in mind that they charge in half an hour installments if they go overtime.

Approximate cost: $119

Moved a range of personal belongings from storage to new home.Arrived on time, both guys were friendly and helpful and loaded all our things securely.

Approximate cost: $130