Pakenham Appliances

Rang for help with a non working SMEG cooker, young lady that answered the phone, said "yes we come out to Warragul" advised of the call out & labour fees.
The technician arrived in time slot they advised (the next day). Checked the cooker & advised no fault, but supply circuit breaker fault. I couldn't praise the guy enough.
Though in Pakenham thoroughly recommend this their service. Just wish there were more stars in the rating. Hopefully wont need them again too soon, but they're card is pride of place in the "HELP" file if/when we do.
Chris Frost

I wouldn't never recommend them ever

Would not recommend this company.
Had them come out to repair our oven and faulty range hood. They replaced 2 of the parts in the oven but said they would need to come back another time as they didn’t have the other parts in the truck.
They had no idea about the range hood and said they would need to chase this up and get back to me.
That was over 3 weeks ago and I have chased them several times. Apparently parts are on order and they still have no clue on the range hood. they have not contacted me once at all to let me know what is going on.

Not recommended. They charge more than quoted price. Technicians don't have any clue on what they are doing. They will just keep replacing parts one after the other on customers expense without any proper fault diagnostics. Would not recommend to anyone.. Pakenham Appliances are just waste of time and money.

I am very disappointed in Pakenham appliances and do not recommend them and will not use them again. I had a problem last year with my oven. First problem ever. It turned off and would not turn on anymore. I gave them A call and they came out and replaced the selector switch. I was happy at this stage until I used the oven two days later. When oven got to temperatures above 150 degrees it would turn off. All power including the clock. I called them and they told me it must be the thermostat and I had to pay hundreds more for a new one. I have put up with cooking like this for about a year with the oven always turning off and pastries not cooking properly because of the low temp. I finally had enough and called someone else to come look at it. He obviously knew what he was doing as he told me straight out it was a faulty, over sensitive selector switch. I just paid him for his time and decided to call Pakenham appliances again as this problem only started after they replaced the switch and I did call them two days after the repair. They replied saying that the repair is now one month out of warranty and they will not do anything about it.
So here is my review and I hope it saves some people the headache.

These guys are first rate. Very polite service on the phone, excellent follow-up service offering earlier appointments if they have a cancellation, and polite and friendly on-site service from Dom along with very competitive pricing. It's a pleasure to be able to support local businesses which are run by lovely people

Very professional, decent price and they know what they're doing. More than happy. Now on my books whenever I need something fixed.

Dom has always been reliable and knowledgeable. He's fixed our oven, our stove, and our washing machine. Dom is always polite, friendly and professional. and I don't hesitate to recommend him. He even squeezed in a last minute appointment when I thought my oven had busted a few days before Christmas. Turned out I just had to reset it after a blackout, but I was very appreciative that he was prepared to squeeze in an appointment to look at it at the last minute. I just hope he stays in the area for a long time so he can keep fixing my appliances!

Friendly service and a great price. Strongly recommend Pakenham Appliance Centre to anyone who needs repair work.

Just got my Blanco fan forced oven element replaced and leaking Samsung fridge fixed. Thank you Dom for the prompt and professional service you provided. Will be adding your services to my phone. Will highly recommend!

Fantastic service , Called Clare yesterday morning gave her my washing machines model number and explained my machine was leaking lots of water. On the phone we organised a same day appointment time .
Dom arrives just after 1PM and discovers my machines pump is completely broken/worn out . Im waiting to hear how long it will take to order a new one ... BUT no Dom has a secondhand one in his van . Very inexpensive too.
In around just 3 hours all my washing machine problems are solved!!! I wish every problem was solved with such efficiency.
Very happy customer . Thanks Very Much I would highly recommended Pakenham Appliances to anyone.

Thanks Dom what absolutely fantastic service. Cheerful. Professional and efficient, I had a problem with my Bosch dishwashing machine I left a message with Doms”s answering service, he promptly rang back to discuss the issue. After some diagnosing questions backwards and forwards he was able to resolve the fault ( operator error) with the minimum of fuss, absolute professionalism and excellent knowledge of the product he deals with. A pleasure to deal with.

Dom will be our go to guy henceforth. He was amazing!
A lovely young man with a happy disposition and arrived when expected unlike other tradies I have known.
He rings ahead to let you know if he has been held up. The office confirms his appointment with you.
Dom was very professional and fixed our dishwasher as soon as the part he had to order in had arrived.
Well done Dom!

Approximate cost: $175

Dom came within the time (between 8.39 and 11.30 a,m,) the receptionist said that he would come. Dom also called to let me know that he was on his way. Very efficient with the care of my washing machine. Delighted, and will call again for other appliances as necessary.

Excellent service. Very professional. Delightful serviceman. Highly recommend. Dishwasher fixed. Thanks Dom.

Approximate cost: $140

We have used Pakenham Appliances on two occasions in the past 9 months firstly to repair our washing machine and recently dishwasher and oven. Dominic has extensive knowledge of these appliances and was able to diagnose & repair problems efficiently and was happy to recommend more efficient ways to get best use of the appliances. We highly recommend Pakenham Appliances for their quality of service. Many thanks,
Stephen & Elizabeth Nivet
Garfield VIC

Extremely happy with the service I received today. Excellent communication skills, friendly and well priced. Fixed my washing machine, which was a fantastic outcome! Highly recommend! Thank you!

Excellent service, friendly & well priced, thanks Dom
Great to have a business help restore rather than just replacing

Had Dom To the house today yo look at my Fridge...fabulous service with a great outcome.
Cannot recommend highly enough *****

Charming and knowledgeable serviceman.
Is prompt efficient and nothing is too much trouble.
Helped fix my washing machine and even installed a new dishwasher and range hood at well below whare house prices. Absolute legend!

Every time I have called for dishwasher service or washing machine repair, the service has been very prompt.
My washing machine kicked the bucket after 10 years of hard work and Dom was able to get me a new one at a great price.
Dom also gave me some good tips to keep my washing machine and dishwasher in good order.

Great service! Dom is friendly, on time, honest, reliable and very professional. Highly recommended. Thanks again.

Great service, polite, easy to deal and honest. Turned what looked to be a costly replacement into an easy, cheap, quick fix. 6 months later and my washing machine is still working like a dream. Would not go anywhere else.

Packenham Appliances offer 100% reliability. Owner-Operator Dom is personable, polite and at all times professional. Packenham Appliances is now my first call for all my appliance needs.

Help! I had 8 visitors arriving from overseas to book our accommodation that evening and thought I would not be able to finish washing all the linen in time, as my overworked machine threw the towel in ! Dom from Pakenham Appliances was there within the hour (as I am his most frequent customer) and fixed the problem - saving my reputation and giving double customer satisfaction. I was ironing the last of the linen, when my clients arrived, exhausted from a long flight. They were able to just crash into clean sheets and welcome Melbourne in the morning ! Thanks again Dom Anne - Pakenham Accommodation

Highly recommended. Was able to get out to me with in 24 hours and fix my washing machine straight away. Instead of buying a new machine i was able to keep my one saved so much money!!!. Such a friendly helpful team that were able to help me with all my questions. The only company I have ever used that have NOT ripped me off.

Efficient, reliable and courteous! Thank you so much. Highly recommended :-)

I had a great experience from the the initial call to the office to Dom who came out to site. Washing machine pump was replaced on the spot as the part required was stocked in the van on site and is running great now. Thanks alot

Very polite and friendly service. I would recommend Pakenham Appliance for new or used appliances, for rentals, households or flats. Accomodates all shapes and sizes.

They make sure to be always available. Furthermore, they are quick, efficient and not too expensive. They repaired our dishwasher a few months ago. Thank you to them!