My Moovers

STAY CLEAR OF THESE SCAMMERS
On the day of our move they called us to let us know they have no trucks available and that they will have to reschedule for next weekend, when I said that it’s not possible and we have to be out of here today I was hung up on FOUR TIMES. The lady I was speaking to had zero sympathy for our situation. When I asked for a refund on our deposit I received no email confirmation, I tried calling and emailing with zero response, they just ignored my calls, I had to get my father to call them to which they also hung up on him several times. I’ve finally got my deposit back after way too much hassle. PLEASE STAY AWAY FROM THIS COMPANY. This move has been nothing but stressful and I just hope people reads this review and stays away from them, no one should have to go through this. You guys overbook yourselves and scam people, you should be ashamed of yourselves.

I booked My Moovers for a simple 1 bedroom apartment Local move for Friday 18th December at 2pm. At 2.30pm I was advised via text that they were running 2+ hours late. I tried 10+ times to call the company unsuccessfully, until I turned off my caller ID. At 5.30pm with no sign of the removalists I called again (with no caller ID) and was offered at small token discount after promising that the removalists would arrive later that night. At 6.30pm I called again and was told that the removalists wouldn’t be coming that day. I rebooked for 7am. 2 inexperienced removalists were sent and they proceeded to take 7.5 hours to move my one bedroom apartment with a booked lift. My furniture was damaged and a pay dispute ensued when My Moovers failed to honour the discount they had offered the previous night. I was hung up on multiple times by the extremely rude and unprofessional ‘customer service’ team and was not allowed to talk to the manager despite multiple requests to do so. This company subcontracts out removalists (they do not hire their own) and has clearly has shoddy business practices. They are untrustworthy, poor communicators and unethical to say the least. Do not book this company.

Absolutely terrible! Booked the job 6 weeks in advance. Got confirmation a week out and then again the day before. Movers were due to arrive between 9 and 10. When they still weren’t there at 10.15, I called the company only to find they had no one to do the job. No one had even attempted to contact me to let me know they weren’t coming. No apologies, no assistance given. Still waiting on my deposit back.

***DO NOT USE*** They cannot manage to deliver boxes on the scheduled day. Left me with no confidence they were going to deliver on the moving day. Extremely unprofessional!
I booked without doing my due diligence (silly me), poor customer service. Ordered packing boxes which were not showing on the invoice, I followed up and was assured these will be delivered on the day and that EFT payment would be available. I never received the boxes and after numerous calls and being promised a call back with an update (which never occurred). I called again only to be transferred and told to give them 5 minutes to chase up. After no call back I called again to cancel my booking, if they can’t deliver on this, I have no confidence they can move my furniture. I’d rather lose $100 deposit then be stranded on the day.

ABSOLUTELY DISGUSTED AND UPSET WITH MY MOVE.

Removalists were 2 and a ½ hours late. I booked them in for a 10.00am arrival, and they didn’t show until 12.30pm. I was on a tight timeframe. It was an absolute nightmare even trying to reach anyone on the 1300 number to find out what was going on. Eventually when I did get through, after numerous attempts, I was told they were only 10 minutes away, After 20 minutes they still hadn’t shown up, so I called back again and was told the same thing, that they were 10 minutes away. This scenario went on over a two hour period with me being completely stressed out of my mind and in tears. As if moving house isn’t stressful enough without being given the run around by the removalists. When they finally showed up, I didn’t even get an apology or even an explanation as to why they were late. The younger guy was okay, but the older, overweight guy came across as rude and disrespectful. He didn’t even say a word to me the whole time and gave me dirty looks. He also struggled with walking up the stairs, and I also watched him taking my belongings down the stairs on the trolley, and he was rough as guts. I knew right there and then, that my furniture was going to be damaged. Clearly he shouldn’t be in this kind of job. He was awful.

The move was from a 1 x bedroom apartment to another 1 x bedroom apartment, and it took them 2 hours to load up the truck with my belongings. I have moved quite a bit over the years, and speaking from past experience, this should’ve only taken them about an hour – and hour and a half tops. Then the older bloke was clearly starting to struggle, so he stayed downstairs by the truck for the majority of the time while the younger guy did most of the work. I even jumped in and helped by taking boxes and small items of furniture that I could carry myself down to the truck. I had to end up telling them to get a move on as it was taking too long, so therefore not everything got packed into the truck. I had to end up finishing off the move all by myself doing several car loads back and forth of my boxes. I am a single, 48 year old female, so this was not ideal for me.

When we arrived at the new apartment, the older guy again stayed downstairs by the truck (new place had a lift, so he would’ve been fine). When my furniture was moved inside the apartment, I straight away noticed 4 dents in the door of my fridge which were not there before. I pointed this out to the younger guy, and he just said that the dents were probably there from before…..The dents were NOT there from before. My fridge is only 2 years old and was like brand new without any scratches or dents. My TV unit was scratched and the leg to my bedside table was damaged, which also were not like that from before. They also scratched the kitchen floor in my new apartment when moving the fridge into place.

Then at the end of the move, I was overcharged. The move ended up taking 4 hours in total and I was charged for 5 hours. Because I was so stressed out by these guys, I didn’t realise at first that I had been overcharged. I have now been trying to chase this up for the last 10 days to be reimbursed and compensated for the damage and inconvenience caused, and no one will return my phone calls or emails. When I do eventually get through to someone I just get told that someone will call me back later that day, and no one does.

I have also moved from one side of the country to the other (Perth to Sydney) with another removalist company, and they were absolutely flawless. MyMoovers only had to go 6km’s from Bondi to Kensington and it was the most stressful move I have ever had to deal with. [Removed comment]

The recent reviews are all true. My experience follows the same script. Simply avoid and spend the extra money, it's cheaper in the long run.

They will hassle you to make a booking and lock in a deposit. Messaged the day prior with a completely different booking time. Called 20 minutes before the rescheduled time to say the "truck had broken down." Had to chase them up for a rescheduled time the next day, and then no one arrived. No contact at all from My Moovers and all lines are turned off on a Sunday so could not get an update and had to book Two Men and a Truck (who were outstanding) at short notice to be able to vacate the apartment before the end of lease clean.

Called on the Monday - two days after our booking - and staff had no idea our move wasn't completed. Despite no service being delivered I was asked to enter a ticket to have my deposit returned.

The worst company and post sales customer service I have ever dealt with. Please do not use them. Having moved from large properties several times before, this was supposed to be a text book, easy move which turned out to be the worst moving experience I have ever had. This move was a 1 bedroom apartment, 7 minutes away to a storage facility. About 10 boxes, 7 large items, no bed/mattress or fridge to move. Building had a lift so move should have been easy. Move took over three hours, movers broke property, didn't listen to instructions and were unprofessional. I am still waiting to be reimbursed for the broken property 8 months later after they agreed they would. They are now hanging up on me when I call to confirm when this will come through. This is by far the most unprofessional company I have ever dealt with. I hope this review helps steer people away from them. They should not be operating as a removalist business.

Would give less then 1 star if I could.
They have been a [removed word] to get in touch with, we have been waiting for over a month for someone to get in contact with us regarding being overcharged and compensated for the extensive damage they caused to walls in our house and our furniture.
They showed up over 2 hours late for job and only had 1 child sized blanket to cover up furniture.
Could not encourage prospective customers to look elsewhere more.

Dishonest, unreliable.
1 bedroom apartment

- I booked Mymoovers for Saturday 1:30pm, they called and told me there was a truck accident and so would be delayed until 3:30pm. Arrived at 4:05pm.
- Small apartment moving Loungeroom , 1 bedroom and a fridge took 3.5hrs to pack the truck!
- Truck took 1hour 45mins to complete the 1hour 9min journey Southbank to Geelong despite confirming with me the address and travel time before leaving.
Whole truck unpacked 33mins.
Charged me for 6hours when it had only been 5:45 and had been quoted 3:30!!!
$872.50+$50 deposit
Phone number on receipt has been disconnected.
Tried all other numbers and wont answer my calls or respond to email.

Do not use this removalist service.
They are non-communicative, damaged furniture and broke a key in a lock without telling me.
The administration is awful and they accessed my accounts without authorisation to put through a second payment so that I have paid for the service twice and am $880 out of pocket. They did this after assuring me they did not keep back details on file when paying the deposit. They refuse to return my calls or respond to my emails. It appears that they are screening my phone number on both public lines listed. I have lodged a disputed transaction with my bank but My Moovers are making it very difficult to get my money back. Awful and unprofessional.

DO NOT USE EVER!!!!
We had organised them to help us move, they didn't show up and after 2 hours of going back and forth and trying to contact the company via phone, mobile, text, email and Facebook they still couldn't confirm if someone was actually going to show up!! We had to move so we cancelled them and found someone else! most stressful day turned worse because of this unprofessional company!!! I am still trying to get my deposit back despite being told it will be refunded by their Support officer. They are now not responding to any communication and even hanging up on me when I call.

Complaint sent on 1st July with 2 follow up emails and one response that they will “look into things” with no other correspondence and NO resolution

I am writing to complain regarding the move I had on 30th June at 9am from Langwarrin to St Kilda East.
I was assured and have attached txt message to prove it was $110ph with no further costs however I was charged a “credit card fee” although I paid by a debit card so not only was the statement a lie but I was also incorrectly charged this fee.
I was told that I would not pay by 30 min increments but for every min on a pro data basis. I was charged for 3 hours when the job was completed in less than 2 hr 40. I was assured the clock would go on when the first piece of furniture went in and stop when the last came out but this did not happen they asked half way through for payment for 3 hours and when questioned was told that’s how long it would take. They were VERY slow and should have easily finished in the 2.5 hours quoted.
When moving in the couch they didn’t secure the fold out bed inside and it came out and marked the wall which I will now need to paint over or pay for from my rental bond (please see picture attached)
When time came to make my bed I realised the pole for the bed had been left behind at the pick up location and I was unable to configure my bed and don’t know when I will be able to get the pole to my house as it doesn’t fit in my car.

On further inspection I have seen significant scratches on my furniture. 
The men will ensure they did not do this as they did point out some wear and tear on the items. But not giant scratches in the middle of my bed head, dining table and tv unit. 
This is beyond ridiculous and such poor service.

Be warned! 8.5 hours to move from a 2-bedroom apartment. Stay away from these movers!!

The movers turned up 2 hours before the scheduled time without any warning. It took 2 movers 8.5 hours to move a 2-bedroom apartment + a 12cubic metre storage cage. We had already packed our things for the move! The old apartment has an elevator. The new apartment (8km away) is on the ground floor. 8.5 hours is beyond a joke! I specifically asked for a big truck, so there would be plenty of space and the movers wouldn't have to spend much time fitting things in the truck. 8.5 hours with an 8-tonne truck and the moving cost of over $1000, I still had damaged items. The movers could only move one TV and were not equipped to move a 100cm x 60cm glass tabletop panel. What is this?

PLEASE DO NOT USE THIS MOVERS. THEY ARE THE WORST AND CALLS DON'T GET RESPONSE. THEY ARE A NIGHTMARE. COUNTLESS REVIEWS ARE ONLINE. DO NOT USE THEM. EVER!

Spoke to [name redacted] and worked out costings. He was confident and felt that I could count on him. On moving date, Mowers came late, had to ring company to find out where they were. Work/timing were inefficient, had no safety belt, not enough range of allen key. They did not complete packing all items into truck that I had to hire another mover the next day. Don't trust quote EVER. Paid 1027 approx - 827 on card and $200 cash. Do not also hire their packers. Shoddy packing box with their packers are equally inefficient. Took 5 over hours to just pack Kitchen. Pliable boxes and don't understand how to pack or rather lack of respect shown to goods. Fresh food packed with pots resulting in spillage. . Just DO NOT USE THIS COMPANY. I rang [name redacted] many times as I wanted him to explain what went wrong. He has refused to pick my call. Whilst the COMPLAINTS Dept has instructed me to write in, from other reviews of the same, I am of the opinion nothing will be done to compensate me hence the review. ** Do Not hire this company ** they will even send you a link once payment is made ** do not click as it as a standard review that gets shared on social media forum that is pre-done. So alot of people get fooled. When you see reviews mentioning names in full - please note that this was pre-filled. I did not receive any invoice.

Service cost: A$1,027 not including their packers which is equally horrible. I have photos taken to show how bad they are with spillage etc.

DO NOT hire them! NOT professional. NOT experienced.

We had an extensive conversation about exactly how much stuff needed to be moved. We were advised packing on day 1, and then moving and unpacking on day 2 would be the best way to go. They said 2 people and 8 tonne truck would suffice. Move was within the SAME suburb. They were professional right up until the point they showed up.

Day before the packing they were supposed to call by 7pm. They called at 9:30pm to ask how much packing stuff is needed, and we advised them of that.

Day 1 Packing:
- They did not have enough materials for packing so left to go to Bunnings in the middle of everything
- 2 men spent THREE hours packing up a standard sized kitchen.
- They worked for about 8 hours and were not able to pack a 3 bedroom house that had minimal basic stuff, nothing extensive
- When asked for a receipt for materials used, they were not able to produce one but expected payment for materials
- They left stuff unpacked despite working for 8 hours, They're SO SLOW!

Day 2: Moving and unpacking:
- We still needed to pack things, they offered free packaging materials
- They did not provide packers on Day 2 even though half the house was still unpacked
- They AGAIN did not have packing materials so had to go to Bunnings
- Movers tell us they neither pack nor unpack, they just move
- The office had NO IDEA they were supposed to unpack as well despite our agreement
- Movers had to do 2 trips to move all the goods
- We called the company several times to ask for more people to help with packing up, and maybe a second truck because the packing was not done in time
- [Name removed] said he will send another truck but then DIDN'T
- [Name removed] then said a second truck will cost extra
- [Name removed] said the movers will unpack. Movers said they don't do that
- Three of us called the office several times in the afternoon and late into the night, and they REFUSED to talk to us. We were placed onto their "complaints line" and nobody would pick up, OR they would say they'd call back but never did.
- [Name removed] AVOIDED our calls ALL DAY
- We ended up packing up our OWN car to speed up the move

The second truck load was taken to the new house at 11:30 pm. We were told we have to pay the invoice otherwise they will not unload the goods.
[Name removed] was telling the movers not to unload the truck but refused to talk to any of us to sort out the exorbitant invoice. The invoice also included estimated time to finish.

Their website states
""We don't invoice for future payments", and
"Payment for removalists services is to be made on completion of the move",
yet they HELD OUR STUFF HOSTAGE till we pay the invoice and refused to deliver the goods.

We called the POLICE for advice. [Name removed] kept telling the drivers to just take the truck to the depot and unload everything there. He was abhorrent!!! Absolutely disgusting, and utterly unprofessional. He refused to talk to any of us directly. He said "let them call the police. They can't touch my truck. This is a civil matter and the police cannot do anything".

All we wanted to do was clarify their unreasonable invoice prior to payment. The truck then DROVE OFF with our things.

Eventually the truck driver called and we sorted something out so they would at least leave our things at the house.

These guys have NO intention of helping you. The workers move slow to make the most of the hourly rate. Some of the workers are good people and do their best, but their management is phenomenally incompetent, inept, and argumentative.

Instead of helping to make the move easier, the management of this company just repeatedly got in the way.

They didn't even unpack because by the time they finished delivering it was 1am!! We ended up hiring SOMEONE ELSE for unpacking.

DO NOT HIRE THEM! The positive reviews have GOT to be fake in light of how horrendously every little thing was handled in our case. [Name removed] are arrogant and tenacious, and utterly unscrupulous when it comes to dealing with clients.

DO NOT USE!!!
I would never recommend My Moovers to anyone, they were late, smaller truck than ordered, then arranged another truck that never turned up.
8am appointment which was late and could only remove a lounge and 3beds. Told our truck we ordered would be in at 2pm, by 4pm I kept ringing to see when other truck was coming, they stopped answering the phones. I had a whole house to move still at 5pm with NO removalist.
Unprofessional and so disappointing.

I am on hold on my 10th call for last 50 minutes to the so-called [name removed] in the last 2 weeks as I write this, and I am so mad on myself that in a hurry to arrange everything for a smooth move, a person like me got sold to a company like this.

To cut long story short, after apparently common hiccups with this company of arriving at a wrong time (earlier in my case), taking longer than the estimated time and being too slow (I have used movers and I know what professionals are), THEY MANAGED TO DAMAGE MY 75 inch TV!!

We only learned about it when we turned it on later on the same night and on writing to them there was no response so I followed up with a phone call 2 days later when I was finally put to this [name removed] guy who requested sending an email to complaints with photos etc. On doing that, I still didn't hear anything and again called to follow up this time to hear they can't find my job details and hence can't speak to the movers who did the job so there is a delay. On supplying the details they promised to get back soon but again 2 days later I had to call and this time to learn that they can't see any physical damage on the TV so the insurance has denied to cover as it is something internal which may have existed prior.

It is quite evident that something bumped into the TV screen and has caused the damage! Anyway, after some argument, they agreed for me to send new pictures that can more clearly show tiny physical damage at the bottom that makes it evident that something hit the screen at that point.

And here I am now following up again after not hearing back from them and it now seems they are not going to answer my calls anymore.

Do NOT Use!!! They Do not have insurance!!!

They damage half of my goods and not replying to my email, the receptionist is the worst just keeps on hanging up on you every time you call. I been trying to call them and email them for several month now and they just do everything to ignore you!

I don’t even know how the business they are running is legal as they do not have an address so when you have a problem like I do there is no one to speak to or go to, and when you do have a problem the only thing they do is hang up on you…. Many many month later they still didn’t fix my furniture.

DO NOT USE!