Luggage Direct

Business details

Opening hours

Monday:

9-6

Tuesday:

9-6

Wednesday:

9-6

Thursday:

9-8

Friday:

9-6

Saturday:

9-5

Sunday:

9-5

Public Holidays:

10-4

Business Owners

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Service awards

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Reviews for Luggage Direct (136)

Write a review
4.8
136 reviews
5 star icon
105
4 star icon
29
3 star icon
2
2 star icon
0
1 star icon
0
Service Rating
4.8
Quality Rating
4.8
Value Rating
4.8
verified email - 27 Oct 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The price for my luggage was amazing and it was also delivered quickly and safely. I would recommend them for their service and prices.

19 Jun 2021
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Great quality and great service, definitely coming back.

verified email - 13 Nov 2017
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Efficient and professional service........I would recommend Luggage Direct for their genuine prices and the service.

verified email - 12 Oct 2016
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Service is really good here. There are so many things you can get no matter what yo're looking for. A good place to go to!

Luggage Direct 18 Oct 2016

Thank you for your comments. Our staff truly try to deliver "friendly fast and faultless" service. I hope you enjoy your purchase.....Happy Travels.

verified email - 23 Jul 2016
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Great place to find what I was looking for. Saw adds over time and decided to go check out some much needed new luggage again.
So much stock its hard to choose,soft ,hard .colour. Lots of well known brands too,its like a big warehouse. Parking is on street so be careful.
The prices are below retail. Paid well below cost for my red luggage .$145 for 3 pieces

verified email - 03 Jan 2016
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

Very good service. The store is big and it has many variety of suitcases to match your preferences and the top brands are present here too. Must visit a great store.

Luggage Direct 04 Jan 2016

Thank you for your compliments, they are greatly appreciated. Our team strives very hard to deliver a "better than expected" level of service, and are greatly uplifted by feedback like yours! Regards Gary (owner)

michellee204
1 review · 600 points
verified email - 16 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had contacted Luggage Direct re an issue of price matching on a travel shoulder bag. The customer service officer emailed me to confirm the matching and to let me know to contact him directly to purchase the item. He was most helpful on the phone and said he would dispatch the item immediately. This was Tuesday 14 April. I could not believe it when the the item arrived the next day
My son who recommended Luggage Direct was right - an excellent service to use.

11 Nov 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Heaps of updates on my order with fast delivery. I was wrapt that I also received 2 bonus items, what a surprise! I have already recommended luugaedirect to my friends.

Approximate cost: $250

katg4
#2 in Central Queensland Mc QLD
1 review · 300 points
25 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Just received my order, very happy with the fast turn-around (I live in central Qld and some things take so long to get here!). Was deciding between this site and another to buy luggage but the quality of products was better with Luggage Direct. They even included some free gifts which was such a nice surprise and makes the value for $$ even better. Will definitely return and recommend to friends.

Approximate cost: $175

verified email - 13 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

It is a pleasure dealing with online business such as Luggage Direct. Excellent price, prompt delivery and some extra goodies thrown in too. Thoroughly recommend this business to anyone looking for quality travel luggage with the best price around.

patriciak3
#4 in Chipping Norton NSW
1 review · 300 points
12 Apr 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Just wanted to thank you for your fantastic service, I ordered my luggage on Thursday and it arrived in Sydney at 9.00am on Friday.The extra gifts were a bonus and the prices the best around. I will definetly recommend you to family and friends looking at purchasing luggage. Customer service is almost non existent these days, keep up the good work.
Pat K

Approximate cost: $190.00

24 Mar 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Received my order within 48hours of ordering, which is fantastic, then to top it off received bonus items in the package which will help me on my trip!!! Super service and it's always nice to receive something unexpected for free! Will def shop here again.

Approximate cost: $250.00

ninip
#1 in Belgian Gardens QLD
1 review · 550 points
verified email - 14 Mar 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent friendly and efficient service. Ordered our suitcase late Thursday afternoon and they arrived on Monday (1400Km away). Loved our suitcases, and loved the free gifts!!! Doing great works there guys. Nowadays it's more and more about SERVICE and you lot are experts at it. Thanks.

daryls2
#1 in Johns River NSW
1 review · 500 points
verified email - 07 Feb 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We were not sure if our expectations would be met.How ever
we are very very happy on all points.Just brilliant.
"LOVE THAT CASE".
Regards Daryl

Approximate cost: $109

victoriap10
#19 in Newcastle NSW
1 review · 500 points
verified email - 07 Jan 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Highly impressed with my purchase of "St Christol by IT Luggage UK 58m Carry On Suitcase Painted Birds"

* Great quality, I particularly like the TSA lock and expansion capability.
* Excellent price for this case and many others on your site.
* Free delivery
* Great customer service and notification of dispatch
* Very quick delivery.

Many thanks

Approximate cost: $89.95

and
#1 in Narara NSW
1 review · 500 points
verified email - 03 Jan 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had a great experience with Luggage Direct. The manufacturer of the suitcase I purchased was not very helpful with a warranty claim.

Special thanks to Macky who helped me out when the manufacturer was being so difficult.

I highly recommend buying from these guys as their Customer service is brilliant and their prices are very competitive.

Approximate cost: $170

janeto2
1 review · 350 points
verified email - 04 Dec 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you, we are extremely happy with the product and service. Very fast delivery and an excellent price.

Approximate cost: $90

verified email - 12 Nov 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic range, extremely competitive prices, free next day delivery to Sydney as well as knowledgeable and genuinely helpful staff. One could not ask for more. Will not hesitate to recommend you to family and friends. Great job, thanks so much!!!
Andrew - Sydney

Approximate cost: $310

[email protected]
#1 in Bundalong VIC
1 review · 500 points
verified email - 24 Sep 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This was my first online purchasing experience, the service was fantastic, quick delivery.Won't hesitate to buy other luggage so easy.Excellent value,loved the free gifts,loved the suitcases.Only two days delivery awesome.Telling all our friends.$35

Approximate cost: $358

kseniyao
#3 in Peakhurst NSW
1 review · 5 points
18 Aug 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I placed my order and it was put on hold as they sold out of a particular item. I contacted Macky at Luggage Direct on Thursday 15th August at 2pm and told them I needed my order as I was travelling in 9 days. Macky suggested another similar product that I was waiting on so we changed my order to suit. Mackey promised that my luggage would arrive within 2 working days. Since it was late Thursday afternoon and taking into account the weekend, I thought that my order would arrive on Monday, possibly Tuesday. WOW, the next morning (Friday) I got up and looked outside. My order had arrived and was sitting at my front door. It was 10am when I noticed that it had arrive, which meant that I spoke with Macky about my order, changed my order and got it delivered all within 20 hours - not bad for free delivery - I would recommend Luggage Direct to anyone - well done guys :)

Approximate cost: $240

samm35
1 review · 0 points
09 Aug 2013
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

The great prices drew me in initially then the free delivery and free gifts sealed the deal. What made the shopping experience all that much better was the speed of delivery. I can not wait to use my new luggage for my up coming trip.

alexisw
1 review · 0 points
17 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What a fantastic service Luggage Direct offer. Not only are their prices very reasonable their customer service is 2nd to none! It is very refreshing to receive such service now a days. Ordered my bags on Wednesday evening & they arrived lunch time Friday. And I was blown away to have received free gifts of a travel pillow & luggage scales. Certainly made my day. Thank you so much!

verified email - 25 Apr 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Our suitcases arrived in less than 24 hours!! Great website, easy to use, excellent customer service & great communication following purchase.

Approximate cost: $600.00

verified email - 13 Feb 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

This place is great if you want great suitcases, backpackes or laptop bags. They used to have handbags but I haven't seen any there for a long while. It pays to drop in now and then because often you find some great bargins. I bought a great laptop bag recently for $15 and a backpack for my son for school for $12. Well worth going to

Approximate cost: $15

ceciliac1
1 review · 0 points
08 Feb 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent prices for high quality products. Very happy with 2 separate buy I made in the last couple of week. On both occasions the products where delivered extremely fast. I would recommend this company to anyone travelling.

hindakandil
#2 in Gosford NSW
1 review · 600 points
verified email - 23 Jan 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Highly recommended. Over-satisfied is an understatement.
Thank you very much for your fast delivery and excellent quality and price.
Hind

Approximate cost: $59.95

derekf1
#7 in Port Macquarie NSW
1 review · 900 points
verified email - 14 Jan 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Amazing value for such high quality luggage and very speedy delivery. Will certainly deal with this firm again. Highly recommended to all travellers.

verified email - 02 Jan 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Plenty of stock and good prices makes this place worth a visit when searching for new suitcases. The hours are good and they are open Sunday. parking is easy nearby and there are plenty of choices to allow you to pick a suitcase or bag that suits your needs

jomilla
#9 in Torquay VIC
1 review · 600 points
verified email - 20 Dec 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have ordered several times from this site and each time the experience has been everything I would wish from an internet buy. I have complete confidence in this site and in the fact that the item I order will be safely delivered.

Approximate cost: $300

18 Dec 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What excellent service and prices on great quality suit cases.
They were very quick on delivery. Wouldn't shop in a normal department shop for these again after my experience. Have recommended to many friends. All had the same appraisal. Plus the piece of mind to be able to visit a real store if you choose. Awesome company.

Approximate cost: $300.00