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Isla & Gray Perth
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Service plus service plus more service. This is not the first time we have used Emma and her team and it will not be the last. Over the years we...
Tracey and her Amazing Team have been tremendous to work with. They are extremely professional and always happy to answer all of our questions....
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FAQs
What certifications, qualifications or awards has your business received?
Emma Bitmead holds a Diploma in Finance and Mortgage Broking Management and Cert IV in Financial Services (Finance/Mortgage Broking) from AAMC.
Emma is a Member of the Finance Brokers Association of Australasia (FBAA) and has completed the FBAA Compliance Fundamentals Training covering:
FBAA Code of Conduct
FBAA Anti-Money Laundering and Counter-
Terrorism Financing
Credit Fraud Awareness
BCOP - Financial Abuse Awareness Education
Australian Privacy Act Fundamentals
She has also completed Certificate of Compliance Essentials: Compliance and Ethical Practice
Anti Money Laundering/Counter Terrorism Financing Act from the Mortgage and Finance Association of Australia (MFAA).
Are you a member of any professional / industry associations?
Professional Associations:
The Finance Association of Australasia (FBAA)
Mortgage and Finance Association of Australia (MFAA)
Australian Financial Complaints Authority (AFCA)
What is your favourite thing about your job?
I love helping people achieve their goals. Whether it be moving from renting into their first home, upsizing as their family grows, purchasing an investment property, or refinancing to help with cash flow or pay their loan off faster. My satisfaction comes from providing advice and support to help people make that next step in their life journey.
What makes you unique compared to your competitors?
Mortgage broker for Isla & Gray Perth, Emma Bitmead specialises in boutique lending and highly personalised service. Emma takes the time to understand each clients unique financial position, delivering thoughtful, strategic lending solutions that align with both current needs and future goals. With a strong focus on education, transparency, and long-term relationships, Emma provides a tailored mortgage experience that goes beyond just securing a loan.
What insurance do you hold, and what value are you covered for?
PI Insurance
How quickly can work be completed? What are your turnaround times? Do you offer same-day service?
Emma aims to respond to all enquiries within one business day. Application preparation and lender submissions are prioritised efficiently, with ongoing updates provided so youre never left guessing where things stand.
