Haize
Reviews (4)
I have been going to haize a smybhair salon for some time now. I recently moved to the other side of the city and travel back to Elwood for my appointments!!
I see Lauren as my hairdresser and she has been fantastic. She always has great ideas on what i should do with my hair and manages my expectations when she thinks maybe I need a phased approach.
Everyone always comments on my blonde colour and I have Lauren to thank.
The best bit - a glass of wine or a coffee with every appointment! You can even order food from the cafe next door if you need.
Such a relaxing experience in a great salon.
Oh and the best head massage in Melbourne!
Haize, thank you! These women have done a brilliant job on my now warm brown balayage! Being 100% grey and too young to feel comfortable with it, I’m sensitive to how my colour looks and that it not be dry as a result of constant colouring. They listened and understood my sensitivity and delivered. Thank you tram Haize ️
I’ve been seeing the amazing hairdressers at Haize since they opened, and couldn’t recommend a salon more. There is always a great vibe, they’re always willing to do whatever you ask but always giving you realistic expectations, and have taken me from brunette to blonde and back again. I’ve never enjoyed going to a hairdresser until I started heading to Haize! They feel like family and I’m already hanging for my next visit! Highly recommend this salon to anyone who wants anything done with their hair, they’re always honest and always warm, approachable and friendly! 5 stars all the way!
Approximate cost: $100
Extremely disappointed & would suggest avoiding.
I had peroxide blonde hair & wanted to go 2-3 shades darker however, I ended up with 50 shades of brown despite reiterating over & over not to go too dark.
After having to wait 4 days & showing a picture of how dark it was in normal light, they did not apologize or take any responsibility for the screw up. They did a half head colour correction which left me with very dry, damaged hair & half the thickness it was. I sat there during the correction for over 2 hours & no one spoke to me despite it was obvious how upset I was over all of it.
They never listened to what I wanted, took no responsibility for seriously screwing up my hair & they demonstrated complete lack of care & consideration.
Approximate cost: $358
Were really sorry you feel that way Hally. We thought we had communicated what you could expect throughout the process, but are very sorry to hear that you dont feel the situation was handled sufficiently. Thanks for your feedback. Its really important to us to always listen to our valued customers.
Your condescending comment further reiterates that customer service & happy clients are not a priority. This is a review not feedback to the appalling treatment I got for trusting you to do your job. Clearly blonde is not something you specialise in.
And posting a positive review right when I've made a complaint says it all.
I have coloured my hair for over 20 years & yet this is the only place that could NOT do this change without being rude & negligent. You can't even apologize for screwing up my hair. Where is the integrity & professionalism?
Details
-
Elwood, VIC 3184
-
-
