Genelite

Awful company with appalling service

Genelite Pty Ltd
On 25/10/2024
I purchased DHY18KSEM-PD Hyundai Diesel 22kVA Standby Single Phase 1500RPM from You
Via Internet of 24 Perrin Place Salisbury QLD 4107 Australia
Does not do what the salesperson & Specifications said & I the consumer asked for.
It is NOT FIT FOR PURPOSE
It STILL has the Starting Issues turning over cranking at least 8-10 times before it try's to
FIRE
its an 18kw generator & it MAXED out shutting down under load at 12kw 54 Amps 220V
It Should output minimum 72Amps @16KW
It was NOT load tested to its requirement
You Still Fail to address all the issues as at 10Dec2024
I understand that under the Australian Consumer Law, when I buy products and services they
come with automatic guarantees that they will work and do what I asked for.
I have all emails, communications & reports of all issues with this generator Documented
including your Incorrect Load testing certificate indicating it was NOT fully load tested or Set
up Correctly
It still has NOT received a Visit from your Technical person as stated by Michael Thompson
on 26Nov2024 & you appear to continue to ignore Me as your company reps have since the
issue arose
I formally request a FULL refund to my account ASAP
Including Freight & collection of the Generator at your
Expense
This is currently being handled by CBOS & ACCC
again
Awful company with RUBBISH & appalling service

Terms Due Date PO # Sales Rep Shipping Method PRE-PAID 25/10/2024 martin email
Ricky Wilkie NFM Sales Order#
Sales Order #SO0017496
to proceed
17/10
Q u a n t i t y Invoiced Delivered Back ordered Item Rate Amount
1 1 0 DHY18KSEM-PD Hyundai Diesel 22kVA
Standby Single Phase 1500RPM
Hyundai Diesel 22kVA Standby Single Phase
1500RPM
$10,786.00 $10,786.00
1 1 0 Serial Number/s:
PO008378317
FREIGHT
General Freight to ______________________________________Greens Beach Rd
York Town
7270
$1,425.00 $1,425.00
Shipping $0.00
Subtotal $12,211.00
GST Total (10%) $1,221.10
Total $13,432.10
Amount Deposited $13,432.10
Amount Due $0.00

I would have no hesitation in recommending the team at Genelite. My experience in buying a generator from this business was one which involved dealing with professional, technically competent and experienced people who were service driven to ensure the best result was achieved for my business. In short, nothing was a problem for the Genelite staff and I received a cost-effective stand-by power solution for my business.

Having purchased numerous Genelite generators over the past few years, I feel very comfortable in the knowledge that they are always available to provide regular servicing and spare parts for all of my generators.

In my cattle grazing business, I need to keep 10kms of submersible pumps running, to provide water to my thousands of cattle and I must say that in any time of need, they have never let me down. They're fast and reliable for servicing and any spare parts.

I would gladly recommend them to anyone who has personal or business needs which depend upon generator-based power. I know they won't let you down.

One of the key factors we look at before taking on a product is the performance of that company! Our association with Genelite has been ongoing for the last 20 plus years. Over this time we have experienced a professional and friendly working arrangement with outstanding service from both supply and aftersales service. Focus un suppling a quality reliable product at the best possible price has always been at the forefront. Genelites support to us has reinforced our aftersales service to our customers, helping to grow both our businesses. We find a majority of our customers choose to buy “AUSTRALIAN MADE” and selling Genelite generators is made easier in that they have “Quality Australian Made” products. Their highly trained and friendly staff have no trouble in going the extra mile to ensure that the Genelite experience is a safe, reliable one.