EZ Move

Horrible experience, paid $150 deposit weeks in advance and was told [removed name] would be there in person and would contact me the day before to check in. No contact the day before so I texted and emailed myself with no response. Supposed to arrive 7.30am on the Friday, you never turned up. I called and texted many times to no response. Finally one helpless email mid morning saying you are sorry but you’re overseas and your guys should have turned up.. well they didn’t. No further contact since then, no solution offered, just seems like another silly excuse. You forced us to find another company on the day, it was also a long weekend.. almost impossible. You do not do that to customers, particularly loyal ones who recommend you to their family and friends. Absolutely appalling. You have no idea the stress you cause people by doing this time and time again, the reviews show and we should have listened to them. We chose your service as family raved about you, big regrets. My family will never use your services again. I’ve asked you multiple times for a refund since, no response. You have my bank details, please refund us immediately or we will be taking this further. You cannot withhold peoples money if you do not complete the service you promised, that is called fraud.

Approximate cost: $150

If I could give a zero I would. Took the deposit and didn't show up. No communication. Refused to discuss it on the phone. Kept his mobile off so we could only leave messages. That's it. Moving day and no removalists. Worst type of scam. DO NOT USE THESE SCAMMERS.

Moved me on the 4th March 2022. Broke my washing machine. Used the small business excuse on me and I trusted them. My fault.Gave them every opportunity to fix, replace, purchase second hand or go through their insurance. They strung me along and lied. Now it’s the 3rd of July 2022. Absolutely disappointed, upset and disgusted.

We booked these guys on a very rainy day - And thankfully they shrink wrapped all stuff to protect from the storm !

Thanks so very much

Approximate cost: $450

DO NOT BOOK THIS SERVICE. The didn't turn up for my booking last week and no courtesy calls or messages were made. I was booked for 1pm and when no one arrived by 2pm, I tried to call and message them several times with no luck and no messages. By 3.30pm, I was certain that they were not turning up so luckily ended up booking another removalist the following day. I got a txt message towards the evening with a made up story. No Go.

Scammed me out of $100 which was the deposit I paid. They didn't show up, made no attempt to contact me and I found out days layer that someone injured themself. Maybe they got my details wrong but the lack of refund for my deposit and awful customer service I've received from them since is more than enough to justify a one star review.

Approximate cost: $100

The men who moved us , were professional and courteous.
I like how they do not charge extra for stairs and also provide mattress wrapping service
Thanks

Approximate cost: $400

Had a friendly team of guys help with our apartment move.
They were great and appreciate the extra care taken with our glass display units .

Approximate cost: $455

I had booked this company in approximately 3-4 weeks before move date. I paid the deposit as requested as soon as asked. Move was booked for a Saturday and I received a text Friday before stating that ‘JP’ had a medical issue and could they change the move to a Sunday. I agreed without issue. Was told it would be around midday and they would reach on the morning of to confirm. I received no correspondence on the day so 9:10am / 11:02am & 12:46pm I sent texts asking for update. At 2:14pm I attempted to call and text sms asking what was happening Received an sms at 2:18pm stating they had attempted to call to confirm but cancelled as I did not answer and they weren’t going to travel without that. This was completely untrue which I explained, I had received absolutely no calls all text people to that response. Requested my deposit back however was told as it was a public holiday I would have to wait until Tuesday. I have messaged numerous times asking for confirmation that my deposit has been returned with no response from the company. It is now Thursday. Extremely sad to have to write this review but please be wary when using this company.

We had a good experience with EZ MOVE .
Booking a team was quick and communication was great before the move .
They wrapped everything carefully and was no damage on the day .
Really nice guys too .

Approximate cost: $400

We used EZ MOVE for a small office job.
They were fast and efficient and got us set up all within 5 hours .
Which was great as we could get back to work
Highly recommend this company .
Cheers again

Approximate cost: $550

My father needed help moving into his new home .
The guys were amazing .
On time , great price...but they also helped set the house back up and reassemble everything.
Thanks so much !

Approximate cost: $600

Simple move to be fair , but the 2 men were great .
Polite, attentive and very careful
Will use again for sure .

Approximate cost: $350

Horrible experience never showed up to the job sent a message after 30 min saying they were here and tried calling yet no missed calls or truck outside my house only communicated once saying they were trying to sort it out then dodged all calls and messages from that point on avoid at all cost total scam

Approximate cost: $110

Thank to the guys who moved us.
Super fast and really experienced.
Will use again next year for sure

Approximate cost: $420

Unfortunately JP had unforeseen issues with the move prior to mine.
Where JP was unprofessional he did not communicate with me. He did not answer my calls. He replies by text that took forever to come through, and was not honest to start off. To summarise his texts that he will not be able to do my move after 3pm and suggested I should find someone in Airtasker. A 4 bedroom house.
I understand it was out of his control, but how he handled the situation was very unprofessional. Always be transparent and answer your phone.

These guys had great communication prior to the move, showed up on time, packed and loaded the truck SO fast and efficiently, arrived at the house before I did, got everything into my new place safely, had positive energy and smiles the whole time - all while offerring a really competitive rate. Thank you very much. Highly recommend.

Approximate cost: $300

EZ MOVE really do service to their name , cause it was Easyyyyy
Previously we had a shocking experience with another company and we’re hesitant to hire another .
However our furniture is too large and needed professionals
John Paul was fantastic and helped ease our concerns from the outset - He and Wyatt were absolutely amazing , so careful yet swift .
These guys know what they are doing !
Superstars
And really fun and easy to talk to .
5 stars ️

Approximate cost: $600

Wyatt and JP are awesome guys for any movement.

Strong and well organized movement.

Zero mistake, Not even small damage.

Honesty, prompt, reliable.

Recommending for any small or big move. Leave it with this guys and relax.

Best removalist, friendly and did the job very professionally.
I would recommend their service for anyone looking to move houses.
Great job guys.

The best removalists I have used .
Super friendly and strong .
Fast job and very good value for money

Approximate cost: $400

Jp and Wyatt, were sensational !
VERY strong guys , who worked quickly and obviously enjoyed their job.
Took pride and great care in their systems.
Pleasure to meet you guys and thanks for reassembling my beds :))

EZ Movers JP And Wyatt were Professional , Experienced, removalists, friendly, helpful with every aspect that was involved with my move
They showed great communication towards everything, i needed to know, they were fit and strong to handle any type of furniture, and any challenge they were faced with, including stairs to move furniture into my place, they showed a positive attitude towards everything, great service, i would highly recommend them to anyone whos looking to move, very affordable, and worth it. Thanks guys.

Approximate cost: $325

EZ Move are professional, experienced and extremely good value for money. We will be using this company from now on - highly recommended.

Absolutely wonderful movers. JP and Wyatt were kind, professional and incredibly responsive! The move went incredibly quickly with absolutely no hickups. I would recommend them to everyone

I have used EZ MOVE 2 times now.
Real value for money.

Approximate cost: $299

We had to move a large treadmill upstairs 6 flights.
The guys were so strong and positive .
Wasnt exactly the easiest access , so thanks again

Approximate cost: $200

Very pleased with the team that helped us move.
Jp and Isaac lifted the biggest items( including the marble table ) with relative ease .
Was clear they had a real clear idea of how to manage the move from the start .
Absolute beasts and nice dudes.
Would recommend if you want a team that is well trained and takes their job seriously .

Approximate cost: $660

Our move went very well .
The 2 removalists were careful and seemed very experienced.

Approximate cost: $250

Excellent service.
Very easy to deal with over the phone.
No damages and real Value for money on price.

Approximate cost: $299