Doncaster BMW

I purchased a CE-04 (electric) scooter in October 2023 from BMW Doncaster. During the sales process, it was clear that the sales team hadn’t received any training on features or technology on the bike and I was left to figure out most of it myself. To be fair, Corey Holman was quite helpful with a few questions and was nice enough to follow up by email. Since I was still keen to get one, a cash purchase was agreed, deposit paid, and a date for delivery set.
On delivery day, I’d taken the day off work and was told the bike wouldn’t actually be delivered that day, which was blamed on them using a third-party shipping company. Another frustration, although they did let me take the demonstrator until mine arrived a few days later. When mine arrived at Doncaster, they unpacked it, gave it the full BMW inspection before handing it over to me and I rode away. I managed to get two sets of lights across before it became obvious that the handlebars were not aligned correctly and were turned noticeably left of centre whilst the front wheel was facing forward. I rode back to the dealership where they said it wasn’t something they did as that part was assembled in the factory. I insisted they take responsibility for it and fix it and an attempt was made. It was still a couple of degrees out, and enough to bug someone who notices when lines aren’t straight, however I was told it couldn’t be made any better since it was closing time. This was finally fixed at the first (1,000 km) service.
In Sept this year, I got an email to say that I was due a service. This can’t be, because the first proper (not run-in) service is due at 24 months or 10,000 km, whichever comes first. This is stated in the owner’s manual including the table detailing all the service intervals, and on the BMW company website as it is a sales feature of this (electric) vehicle. Despite me replying to the email to question this, no reply came back.
I tried a few times to call the service department, only to be told that no one was there, and once, the same number diverted to Bundoora for some reason. I left my details for call backs, but none came.
The month after, I received an email with a $50 voucher (T&C apply etc) offer. I completed the form to redeem the voucher and added a product I might be interested in but again, no call/email came back.
As a side note: I had to order some small plastic parts for the bike. I gave up with BMW Doncaster not returning my calls, I tried BMW Southbank instead. One call, payment text came through and picked up the parts a few days later. Service as it should be!
In December, I got another email from Doncaster BMW to tell me my bike was now overdue a service. Obviously, I don’t want my warranty to be voided, and I know it doesn’t need one, so I attempted to call Doncaster BMW to clarify the situation. I did manage to speak to one helpdesk guy who wasn’t technical, didn’t have access to the manual and couldn’t only relay messages back and forth. He eventually sent me a text message from ‘Jason W’ at Doncaster BMW to tell me “So I have been informed there is an annual service for your bike, our advisor will be happy to show you on our system when you come in. Unfortunately, if you do not carry out the service, it will void the warranty.”

Despite multiple (10+) repeated attempts on multiple days, I was never able to speak to anyone in the Doncaster BMW service department. I’ve left messages, left my details with several people and nothing. Today, I asked to speak with the service manager only to be told that he too, is busy and will call me back. Still nothing. I even asked to speak to any manager from any department, politely making it clear I had a complaint to make, but apparently there is no one there other than someone answering the phone to say “call back later”.
I can’t work out if the service department at BMW Doncaster are incompetent, poorly trained or trying to fraudulently carry out work, but needless to say, I won’t be using them again.

It’s been over 4 weeks since Doncaster BMW lost my car keys and damaged my car further without repairing it
I towed it to another dealer who repaired it promptly and expertly
On the day removing g my car the service manager could not find my keys and promised to check with the mechanic to return them
Due to be charged twice for the tow truck as the dealership delayed them and they left the first time I asked them to release the car and let me know when they located the keys. I did not hear from them for a week .
I spoke with their service Manager Dom who said Lucas was going to investigate and call me back
He has not yet done so despite me leaving several messages over the past three weeks for my keys
They are really good at new car sales however the service department is appalling
Buy your car from someone else as you will have endless headaches during service as I did

There is no better dealer than Doncaster BMW. I have dealt with Audi with 5 cars & Merceedes in Doncaster which I have had 3 cars including GLC AMG. Merceedes Doncaster are the worst dealer and would never buy from them. I am so happy with my X4 M40i SUV. Three people who go above and beyond for sales and customer service are Peter Smit the best sales person and nothing is too much trouble. Marina Sestan who is the best lifestyle specialist BMW could ever have. Then we have Julian who should be customer service Manager who showed me everything about my new car with great knowledge. A bonus for them would not go astray. Thank you so much and keep showing Merc Doncaster how to treat customers.

We took our mini to Doncaster BMW for a minor service expecting great service, yet walked away disappointed. The initial experience was great when we dropped off the car, with the staff sitting down with us discussing al they could do, however during the day decided to repair items that we did not authorise which were high cost, leaving simple things like resetting warning lights not completed. Left with a big bill but nothing we asked to have looked at completed. Contacting anyone over the phone for updates was impossible during the days, leaving several messages for a call back. Very fancy place, and they provide you with a great coffee, however not that great a their core business!

My under-warranty Mini needed several repairs recently that took three visits (two of which took the whole day) to rectify. No great issue with this (especially as I had the use of a free courtesy car) as the work seems to be have been well done and I have had no follow up problems.

However, I have found the prices I would have had to pay (if the car wasn't under warranty) to be astonishingly high. I also have concerns over their record keeping as they have no record of my last visit and the work that was completed on that day.

Everyone is courteous, however, and I feel in good hands at Doncaster BMW.

Waste of time. GO TO ANOTHER DEALER for servicing of car. I had to fix the motor for window twice and now 2 months later I have the same problem. I have also taken my car in 3 times to fix another problem. Its still not fixed.

I will go to another dealer to service and buy my next car.

From people I spoke to who deal with Doncaster BMW it mixed opinions in regards to service.

I guess I would have said good things last year.