Crown Promenade Hotel

check icon 4.1 (28)

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Service awards

Reviews for Crown Promenade Hotel (28)

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4.1
28 reviews
5 star icon
10
4 star icon
13
3 star icon
4
2 star icon
1
1 star icon
0
Service Rating
4.3
Quality Rating
4.4
Value Rating
4.0
zahras811
173 reviews · 24810 points
verified email - 07 Nov 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Lovely amazing place to stay!! I only stated overnight but it was worth every second! amazing service and the rooms were impeccable!

verified email - 10 Aug 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Crown towers is an amazing hotel. Great family hotel with adequate pools and entertainment. We stayed for three nights

Approximate cost: $500

verified email - 25 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I'm a little confused with the whole 'Crown' Hotel thing so not sure if I'm even writing this review for the right Hotel...anyway... we stayed at what I believe to be called the Crown Metropol and it was pretty good. The negatives, the view was nothing to write home about however the closest building was about 50mtrs away so no closed-in feeling. The bathroom/shower/toilet area was laidd out a tad weird. The positives, the fixtures and fittings were top class and very modern, room was very clean and roomy, the location and service was excellent.

verified email - 17 Sep 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Stayed here for two nights with the girlfriend whilst the parents were here. The rooms were great, the bathrooms were the best feel a bit crappy going home. The views from the room was amazing! The pool was great and we went swimming a few times. Overall a great time!

Approximate cost: $200

verified email - 24 Aug 2014
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

i must admit the place is beautiful and location is fantastic but it is quite pricy considering there are lots of apartments nearby at a fraction of a cost.ill be happy to stay here again for a treat

verified email - 09 May 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

most expensive room i had to pay for in melbourne! but man even though we only stayed for a night on their cheapest room it was great! the pillows were the softest things in the planet, the staff in reception were quite friendly

we also ordered room service and the food was okay, the prices were above average but i guess nothing beats a meal in bed

verified email - 09 Jan 2014
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

Stayed a night here last week with my partner in the premier suite. Fantastic view, lovely room and breakfast was very nice.
We used our entertainment card so got a great deal on the room.
Will definitely go again.

Approximate cost: $500

babenreviewer 28 Apr 2014

how much was the discount with the entertainment card?

verified email - 21 Oct 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

One of the best hotels i have stayed at! Great view, central to melbourne CBD, great atmosphere, and awesome services! The bathrooms are very spacious! Great place to relax and have a good nights rest!

babenreviewer 30 Apr 2014

i'm thinking of staying here next week - can't wait!

verified email - 12 Aug 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

While Crown is one of the most expensive hotels in Melbourne it is also one of the best. Stunning views, beautiful rooms and proximity to plenty of restaurants and shops makes this a great place to stay. I've stayed here a few times and their beds are probably the best I've slept in and the pillows are amazing.
The bathrooms are very opulent and with most rooms you can watch tv in the bath!! If you are staying here I'd recommend you bring your bathers as the hotel pool is quite breathtaking. Some room rates include buffet breakfast at the Conservatory and if you can afford it definitely do it. Fantastic choice of foods, all cooked daily. I always feel fancy staying at Crown as their service is fantastic.

babenreviewer 28 Apr 2014

a telly in the bath oh my that sounds heavenly!

babenreviewer 28 Apr 2014

a telly in the bath oh my that sounds heavenly!

verified email - 28 May 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

This is a high quality hotel with friendly, efficient, helpful, approachable staff.
The pool area is large enough for laps, although a bit too cool for my liking. The spa isn't as hot as a lot of spas, but there's plenty of room for lots of people to sit in there.
The male and female change rooms each have a dry sauna as well as a steam room.
There is also a well equipt gym and weights room.
The standard room is beautifully presented with a king bed, spacious bathroom, and a lounge in front of the window so you can enjoy the views of melbourne.
There is a restaurant in the hotel lobby, 24 hour room service, or you can walk through to the Crown Entertainment Complex, through a linked walkway, and eat from one of the many restaurants and casual dining options available.
I would definitely stay at this hotel again.

Approximate cost: $270

verified email - 22 Apr 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

An awesome Hotel with all the mod cons available. The pool is the biggest indoor pool I have seen in a Hotel, also equipped with a full gym for all the fitness freaks. I know its a strange thing to recall as the best experience of my stay, but the pillows in the room are the best ever pillows! I even tried to buy one but it was over $200...I wish the rooms were a little less expensive.

REDMARTINI 26 Apr 2013

I often think one of the most important things about staying away from home is having a good pillow, so I totally get what you mean!

babenreviewer 10 May 2014

i agree the pillows were the best and softest ever!

verified email - 22 Apr 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

A quality Hotel with a massive indoor pool and spa. The rooms are upmarket and very prestigious. Beds were very comfy and rooms are fresh. Service is great and very adept. You will not be disappointed...

View all 4 comments
tralala13 09 May 2013

Great review!

REDMARTINI 09 May 2013

I never got around to checking out the pool and spa when I stayed there, but I loved the room.

REDMARTINI 09 May 2013

I never got around to checking out the pool and spa when I stayed there, but I loved the room.

verified email - 15 Apr 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Such a prestigious hotel, we loved our room it had all the amenities and the service was excellent. we ordered room service food which was delicious also and we asked for late check out and they allowed us without hesitation, thank you for the great experience.

verified email - 01 Mar 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

We stayed here for a few nights just after our wedding. The service was great. The room was spacious and was a great place to relax and unwind... also great to go and have a flutter at the casino as it was so close and just a walk away. The staff were very friendly and the rooms were cleaned everyday. Although it is a bit pricey it well worth every cent.

babenreviewer 10 May 2014

it's so good how the casino's just downstairs!

verified email - 16 Dec 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

There's nothing like the experience of luxury in a beautiful hotel where the details matter. We stayed at Crown Towers in an Executive Room and were thoroughly spoiled. The Concierge arranged champagne and chocolate to be delivered to our room which was a beautiful touch.

Bed turn-down was at 5.30pm; can't get into a bed that hasn't been turned down ;). Loved the pillow chocolates!

There is a large TV in the 'living area', another in the bedroom and a smaller flat screen embedded in the wall so you can watch it while sitting in the bath!

The room also has a Nespresso coffee machine with milk frother, a day bed, lovely office area and remote control curtains and blinds.

The foyer of the hotel is simply magnificent and at the moment is decorated with absolutely gorgeous Christmas baubles of all sizes (think as big as cars!).

Crown Towers is truly an experience. Try it at least once if you're in Melbourne.

babenreviewer 10 May 2014

i LOVED the wall screen television on the bath!

verified email - 08 Oct 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I stayed here one time with my friends who came to Melbourne for a holiday ... The hotel (room) is luxurious.. the service is great .. very satisfied with the location of the hotel .. strategic!! recommended for those who are planning to visit Melbourne :)

MazB35 08 Oct 2012

i agree its a beautiful luxurious hotel! :)

robertn6 02 Feb 2013

Only issue ever with Hotels is determining if the website pics match what you actually get when you stay!

verified email - 14 Sep 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We are visiting from Sydney, stopped in for coffee and milkshakes, great lounges, the view from the bar is awesome,
Service with a smile, the hot chocolate is lush wanted more.
Too good here good central place

Approximate cost: $15.00

verified email - 03 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

sheer luxury, our room was very comfortable and luxurious, we had a spa bath and double shower with complimentary toiletries

we had lovely views of the yarra river and city from our 19th floor room

sure its very expensive, but worth every cent paid, its something very special to enjoy

room service breakfast was delicious and plentiful, although priced at about $80 for two guests

if you have an entertainment card, you may be entitled to a discount off the room rate.

View all 4 comments
kathyk10 12 Aug 2013

Saw them on the internet but hesitated at the prices, after reading your review will have another look. Thank you!

babenreviewer 30 Apr 2014

would you know how big a discount it would be with the entertainment card?

babenreviewer 30 Apr 2014

would you know how big a discount it would be with the entertainment card?

verified email - 03 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

beautiful luxurious hotel at a much more affordable price than crown towers hotel.

excellent location next to the casino and entertainment complex

we truly enjoyed our weekend away at crown promenade

often there are good deals via travel websites

marilynnd 21 Jul 2012

Thanks for your review. Really interesting

verified email - 03 Jul 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

A good place to stay if you want to be near the Casino and not pay a fortune for a room. Yo can access the casino and restaurants via the overhead bridge. The staff have always been pleasant. Not too far from the CBD for a bit of Melbourne retail therapy.

verified email - 04 Jun 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I have stayed at this hotel on numerous occasions. It is a nice place to stay when you want to explore the city for a weekend. There is so much around to do - it's impossible to get bored. The room itself is pretty basic, but well cleaned and furnished. I reccomend requesting a window room as the views of an evening are beautiful. They usually offer some packages that include breakfast down their mesh restaurant - the breakfast is pretty good. All in all, it is always a pleasurable experience to stay at the promenade and I will continue staying there.

Approximate cost: $250-500

verified email - 09 Jul 2011
Service Rating
3.0
Quality Rating
4.0
Value Rating
3.0

The location is excellent - close to shopping, casino, restaurants and the Melbourne Aquarium. Buffet breakfast in restaurant yummy and good selection of dishes. The room that I stayed in was quite spacious with modern decor.

Approximate cost: $400

verified email - 19 May 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This hotel is elegant and modern and got every thing you need to be pampered. I enjoyed my trip in Melbourne stying in this hotel. it was so lovely that i didn't want to leave the hotel. Recommend it to everyone.

babenreviewer 13 May 2013

sounds lovely!

verified email - 18 May 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Absolutely beautiful. A great place to stay. Truly wonderful and amazing, the staff and facilities were amazing and so fresh and clean. Great place to take some for a romantic weekend.

verified email - 10 May 2010
Service Rating
2.0
Quality Rating
5.0
Value Rating
5.0

Crowns middle of the range hotel, quite classy and modern. The rooms are nice with great views. The room service was quite slow however and cold upon arrival. I have also stayed recently in the new version of the chain, Crown Metropol and that is very urban chic.

A great location and heaps to do in the complex.

Approximate cost: $450

verified email - 06 May 2009
Service Rating
4.0
Quality Rating
3.0
Value Rating
2.0

Its not what all the hype is about, average room, expensive prices, condition not as i would have thought, perhaps you need to be in a suite to expect better. Would have been cheaper and more comfortable to stay at home

verified email - 22 Feb 2009
Service Rating
3.0
Quality Rating
2.0
Value Rating
2.0

I found the room quite ordinary for the price of $270.00 I felt you were paying only for the name. Service on front desk was excellent. Carpets were all lifted up in hallways and near lifts which I find unsatisfactory, we also lost power in our room and housekeeping/service desk seemed very uninterested in getting the problem fixed quickly as there was no air conditioning. Also another $23.00 for valet parking, should be included in hotel charge.

Approximate cost: $300.00

verified email - 15 Jul 2008
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Staff on the front counter upon arrival did a good job of "upselling" a "better" room. It was a little like "did you want fries with that" service at a McDonalds drive through but none the less the room was great.