Cooltrix

Cooltrix performed a questionable air-conditioning installation.
Despite using the unit fewer than five times, it fails to cool the space effectively.
When I raised the issue, they suggested a refrigerant top-up. However, refrigerant operates in a closed system, and top-ups are generally unnecessary without installation problems.
Moreover, topping up refrigerant can be illegal due to its environmental impact, as noted here: https://arctick.org/media/1186/arc_fact-sheet_15.pdf .
Throughout our communication, they did not acknowledge the installation issue and insisted that a refrigerant top-up was needed every six months.

Very Unprofessional. Would never recommend. I had arranged for Cooltrix to provide a quotation for a new installation and replacement of our existing air conditioner. The date and time were scheduled for Saturday 2 PM. However, no one arrived at the said time. We waited and followed-up with the person, he said that he had forgotten about the appointment and said that he would call back. We cancelled our further commitments and stayed back home. But we never received a call. We followed up again after 2 hours, and received a very negative response that he is very busy and will call back when he has time. He has never called back...