Casebuddy

I ordered a phone case on 14 October and paid $15 for delivery ($65.95 total). I emailed them to follow up on 13 Nov - NO REPLY. I emailed again on 20 November - RECEIVED A RUDE REPLY saying simply "It's with Australia Post". Later that day they said it was lost and they were resending the product "today" (20 Nov). On 23 Nov I requested a tracking number for the 2nd product - they didn't yet have one. On 28 Nov, I AGAIN asked for a tracking number and REQUESTED A REFUND... I received a new tracking number (no refund!) but still nothing has arrived. I have followed up with both Australia Post, Fastaway and Aramex. It is now 21 December and there is no sign of either parcel OR my refund. I very much believe this website is a scam.

Read reviews on this company before buying! High prices, very poor quality - stick with cheaper products as Casebuddy are selling same products for more than double the prices. My experience was so bad - even Fair Trading could not get a response from this dodgy company - that I cannot image how they stay in business. Spent over $100 on two phone cases - one falling apart in less than 2 weeks and the other not correct case - even after asking Casebuddy advice via email. Took almost 3 weeks to send items - arriving just before Christmas and was advised warranty only 30 days from date of purchase - even for faulty products! Dishonourable company - notice any responses from consumer complaints? Casebuddy have no integrity - stay away from them.

I purchased a protective ipad case for my child who has special needs. Casebuddy sent me an item that was warped (so it could not fit the ipad) and it was also discolored. I emailed them numerous times on how to return a faulty item (as they advised in their T & Cs) but received no response/acknowledgment/ advice re: faulty items. With a time limit on returns (30 days per their T & Cs), after about 3 weeks without advice from casebuddy confirming the return, I just paid an additional $12.50 postage and returned it myself! After waiting another 2 weeks for a refund, I emailed again (and had to quote my delivery confirmation from Auspost) and finally got back $38.99 (from $59.99). I asked why so little and was told quote "Returns are processed less shipping and restock fee...". A restocking fee is bad enough but another shipping fee? (that's a total 35% fee). And ...that makes it a 3rd shipping charge - sending the item to me, me sending back to them and a shipping fee deducted from my refund - I paid for all of them! Essentially it cost me over 50% (inc my $12.50 final return postage) to return a faulty item AND that excludes the postage paid on ordering! I AM EXTREMELY DISAPPOINTED AT THE LEVEL OF CUSTOMER SUPPORT. I DO NOT RECOMMEND BUYING through casebuddy!