Boomerang Pet Food

check icon 3.5 (17)

Business details

Opening hours

Monday:

24/7 Online

Tuesday:

24/7 Online

Wednesday:

24/7 Online

Thursday:

24/7 Online

Friday:

24/7 Online

Saturday:

24/7 Online

Sunday:

24/7 Online

Public Holidays:

24/7 Online

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Service awards

Reviews for Boomerang Pet Food (17)

Write a review
3.5
17 reviews
5 star icon
9
4 star icon
2
3 star icon
0
2 star icon
1
1 star icon
5
Service Rating
3.5
Quality Rating
3.5
Value Rating
3.5
melindas867
1 review · 600 points
verified email - 10 Feb 2019
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

THIEVES !! Took dozens of peoples orders worth $thousands of dollars and never sent the goods. I used them twice before and was happy but they shut down and still took customers money. I made an order in August 2018 which never arrived and I was refunded by my bank but not before they chased him for the money first. I contacted ACCC as did many other customers who must have intervened and took his web site down before other people lost their money. I posted a similar review on Product review.com and gave them proof of purchase to verify it.

Approximate cost: $106

Boomerang Pet Food 10 Feb 2019

Hi Melinda, not sure why you would think so
Send me the order number so I can check for you

domonicm
1 review · 600 points
verified email - 25 May 2017
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Problem resolved 17 days after order placed......................................................

Boomerang Pet Food 25 May 2017

You have ordered of more than 5 times
How can you claim a tracking number is fake
Giving us a bad review due to the courier not having data to track

bf886
1 review · 600 points
verified email - 19 May 2017
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Product never arrived. Won't respond to email. [redacted inflammatory comment] Stay away. [redacted inflammatory comment]

Boomerang Pet Food 19 May 2017

Can you give me your order number so I can investigate please

sandrinet
1 review · 600 points
verified email - 26 Feb 2017
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I put my order through on November 15th.

3.5 months later I still have not received anything.

I have called and emailed them multiple times for the past months and have not heard from them.

Approximate cost: $180

verified email - 04 Nov 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
4.0

Purchased Canidae dry cat food that expires the next month, not good. Ask for refund/replacement via website, sent another email 3days after, still no response. Clearly ignoring customers as have read reviews on other sites that this happens. Do not buy from them. Now will contact my bank to reverse payment.

Approximate cost: $35

olgad85
1 review · 610 points
verified email - 27 Feb 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Ordered dry dog food on 2.02.2016, never received it. Seller provided me with the fake tracking number, promised to send a replacement and did nothing. Had to file a claim with PayPal to get my money back.

Boomerang Pet Food 29 Feb 2016

Hi Olga, how can I make up a tracking number
I'll send you a replacement order if the couriers can locate your order today.
You don't need to worry about a replacement with us I'll send it today if they can't find it
Best regards

olgad85 29 Feb 2016

Fake tracking number means that the courier company Couriers Please stated in my order status told me on the phone 3 weeks ago that this number does not exist in their system. I don't need a replacement anymore thank you, I had to buy dog food somewhere else and I've got my money back through PayPal already. Good luck with your business.

verified email - 09 Dec 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Boomerang Pet food have a wide variety of pet food at high quality and great prices, delivery is rather quick which is good, customer service is great, happy to help you with any issue you may have, easy check out process.

verified email - 04 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Have a great range of pet foods and treats, the prices on all item are very very good, so great price for the quality of foods, easy payment and checkout process! received my order, through courier mail, direct to my door! everything beautifully packed and as expected! great bussines and highly recommend, will be using these guys again!

verified email - 28 Oct 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Really happy with the quality of service and product from Boomerang. I was looking for a 6pk of Frontline Plus for small dogs and they had the best price I could find online (by quite a bit!) Prompt courier delivery direct to my door. Item was shipped and received within 1 business day. Their website is really easy to navigate too. I wouldn't hesitate to purchase from these guys again!

libbyst
#1 in Seaforth NSW
1 review · 600 points
verified email - 05 Aug 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Wow!!!! The price of the dogfood I was looking for was 15% cheaper than anywhere else online; delivery fee was a bargain(and I didn't have to haul the 15 kg bag in and out of my car);& delivery was faster than ANY I've experienced...ordered at 9am and it was on my doorstep at 1.45 pm.Fab service-makes life very easy

Approximate cost: $100

lisas88
#7 in Marrickville NSW
1 review · 600 points
verified email - 08 Apr 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Why didn't I find Boomerang earlier! Cheaper costs then pet warehouses, fast service, great little reward system. I've already recommended to people. Having pets is really expensive, its' great when you can find a site that saves you some dollars.

Approximate cost: $160

03 Apr 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very fast and reliable. I can order a 20kg bag of a Purina brand (Bonnie) that I struggle to find in most pet food stores. I ordered at 10pm on a Wednesday and it was delivered on Thursday. Prices are great too.

Approximate cost: $50.00

tracyt10
#2 in Harrington Park NSW
1 review · 600 points
verified email - 28 Mar 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very helpful, went out of their way to help and explain the product I purchased. They were only too happy to help. The price of the product I purchased was great value for money. Delivery was extremely quick, I placed my order late afternoon and received it next day. Amazing!

verified email - 19 Mar 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Fantastic service and super fast shipping. We don't have to worry about running out of dog food!! Thanks again

antonr
#13 in Pyrmont NSW
1 review · 400 points
18 Mar 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

Placed my order at around 10pm on a Sunday evening, and my purchase was delivered before 9am the next day! Outstanding!

Approximate cost: $40

verified email - 12 Mar 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I found this business through Womo for my wife who called in to the warehouse and spoke to Robert and Leila (business owners). She said they were really friendly, very helpful and the prices were very good. The product she purchased (Advocate 6 month pack for over 25kg Dogs - 2 packs) was exceptionally priced @ $88.95 ea and at present they offer free shipping!! From the research we have done on that product, it makes them the cheapest in Australia!! - most online sites we've seen are around the $100 mark for the same item! They were also more than happy to source other products that she was after -Tapewormer Tablets and was going to speak to their rep about best Ear Cleansing Solutions. She was so impressed she asked for some brochures and will certainly pass them on to her friends, neighbours and anyone with dogs and cats!!

It's great to find a local business offering good products at great prices and wonderful service.

verified email - 28 Jan 2014
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

Next-day shipping that delivered as promised, very fast. Arranged a separate delivery free of charge when I (actually Paypal..) gave the wrong address initially for an order. Average-to-good prices. Have a reward program; spend $500 to get $25 off. (5% rebate)