Betta Electrical

1.5 2 reviews
Quality 2.5 Service 1.0 Value 2.5
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Reviews (2)

1.5
2 reviews
Excellent
0
Great
0
Average
0
Poor
1
Horrible
1
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PB
ratsak #4 in Kurri Kurri NSW 19 May 2013 2 reviews · 210 points

Extremely poor customer service!
I wanted a reasonably priced cordless phone to replace a broken unit.
The salesman kept telling me the phone I wanted was "Chinese rubbish" and that I should spend an extra $100 on a better model. If the phone I wanted was no good, why were Betta Electrical Rutherford selling it in the first place?!?!?
When I insisted on buying the cheaper model the salesman abruptly said he would get one from the storeroom and walked away.
On the way to the storeroom he was stopped by another customer wishing to purchase an expensive LCD TV so he started serving the customer himself and embarrasingly yelled out to a junior to finish what he was doing and then serve me - it seemed as though the salesman didn't want to serve me because I wasn't spending enough money.
After waiting around for almost 5 minutes, the junior arrived and asked me what I wanted. Instead of going through the whole sales routine again, I left the store and eventually purchased the exact same phone from eBay at a lower price and without the hassles!
I will never recommend Better Electrical Rutherford to anyone, nor will I ever shop there again!

Quality
2/5
Service
1/5
Value
2/5
SH
shzzah #24 in Wallsend NSW 15 Sep 2009 104 reviews · 225 points

Very poor customer service when dealing with complaints. Took 3 weeks for product to arrive when it was delivered and installed it was broken. The store was well set out. It had a lot of workers but it took a while to get served. Overall I wouldnt buy from there again too many hassles.

Quality
3/5
Service
1/5
Value
3/5

Approximate cost: $8000

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