Auto Masters Cannington

After years of being loyal customers it might be time to move on. Most services were uneventful but one time, they left oil in the oil tray which caused our car to drip and stain our driveway and which required me to go back, again leaving the car for the day (public transport etc). A minor sloppiness but an inconvenient one. Another time, I took the car in to find the cause of a disturbing noise but they could not find anything. I had to go to the dealer (under warranty) who identified the issue straight away. Apparently, Automasters don't have the brand-specific tools to access some parts. Another day without car and with the inconvenience of public transport. Nonetheless I kept going to them.

Recently, they reported a leak that was most likely not caused by them but probably the aftermaths of the dealer's repair job (still under warranty). Two conflicting sides of the story and one still unresolved issue! Disappointingly, John made clear that he considered this issue not to be of his concern anymore. As loyal customers, a bit more support and help could be expected. It also turns out that the normal service is more expensive than the dealer's one, and the dealer also cleans the entire car (as opposed to just shining the tyres), has a courtesy shuttle and a more welcoming approach. Will therefore not use Automasters Cannington again.

Finally, we got a third opinion on the issue and now have to believe that Automasters Cannington used an oversized (non-genuine) washer that caused the leak. Another trip to get this sorted so if really their fault, definitely not impressed and not going back. Also additional cost of $90.