Anspach Removals & Storage

4.6
based on 11 reviews

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11 reviews about Anspach Removals & Storage

verified email - 19 May 2024

Would not recommend

Disgraceful customer service. The workers x 3 (at a cost of $190 per hour) wasted time standing around chatting in the truck on at least 3 occasions for a considerable amount of time, carrying one small item at a time to waste time, complained about pulling beds apart, lost vital pieces to put one of the beds back together and damage caused pulling drier off the wall (both were rectified because I wouldn’t pay their invoice upfront) and then they would rather issue proceedings than fairly communicate regarding their disgraceful and unprofessional service.

Hi Satu,
Thank you for your communication.
Your issues were rectified on the day. The bed part was replaced as stated the following day. As the owner I attended your relocation with another staff member making it 5 staff onsite completing the relocation within AFRA guideline time frames. I also deducted the depot charges ($90) Communication by myself was professional and all issues were resolved in a very efficient timeline. (48 hrs) Anspach Removals provided a great service moving a 4 bedroom house in 8 hrs including travel and insurances provided.) You promised to pay your invoice via email on multiple occasions and keep making excuses. Please pay your invoices for services provided and stop blaming reputable family owned and operated small business. Total was $1520 inc gst and still due almost 2 weeks later. Putting up a review like this is unfair and not necessary. Once again all issues were resolved and as I promised on multiple occasions they would be regardless of payment. Please state true facts as I have all the paper trails. Just please pay and move on.

verified email - 01 Dec 2022

We moved interstate with Dave who was exceptional. Friendly, reliable, no fuss, everything was moved, loaded and unloaded with care and no damage, including some things we weren't sure about like pot plants. Dave kept us up to date on the transport of the truck which was great, especially as we were travelling during the floods in NSW. The price was very reasonable, and for such excellent service. Thank you

Thank you for your review, Happy to be of service and doing business with you.

verified email - 21 Jan 2022

Nice and affordable. Pricing is better than most places I went to

Approximate cost: $500

Thank you for your review, Happy to be of service and doing business with you.

21 Dec 2021

Amazing service, respectful movers

Thank you for your review, Happy to be of service and doing business with you.

02 Nov 2021

My partner had been hesitant to book professional removalists for our move (thinking he could do it himself!), but even he was impressed with AR Removals. Made our move a lot more stress free, and everything (including nice furniture; plants; and items of sentimental value), turned up in perfect condition, at less than half the price of some of the other removalists we got quotes from. Will definitely recommend to family and friends.

19 Oct 2021

I moved from Coffin Bay to Adelaide. I found these guys the cheapest. The service they provided and the willingness to make moving easy was first class. I recommend AR Removals to anyone thinking on moving. I would definitely use these guys again. I would not bother searching elsewhere.

Thank you for your review, Happy to be of service and doing business with you.

30 Sep 2021

Very pleased with AR Removal's assistance to accommodate a short timeframe for booking our move from Adelaide to Eyre Peninsula and capacity to adapt the quote and transportation to our under-calculated quantity of goods. Found our driver David Pike to be very experienced, efficient and helpful - which made our very long relocation day less stressful. Would certainly recommend this company.

31 Aug 2021

The guys went all out and beyond helping me move towns would highly recommend them cheers

verified email - 09 Jun 2021

Many years of industry experience! Great initiative by supplying a personal quote. Very fair price including insurance, overnight storage and next day delivery. The two operators were excellent - enthusiastic, efficient and very accommodating.

verified email - 09 Jun 2021

Can't speak highly enough of our experience with AR Removals - just exceptional. Chris was so helpful, starting from our first contact with him until our final unload. Brilliant work ethic from all of his crew, loaded & unloaded with the minimum of fuss, all with cheerful & helpful personalities. We relocated from Port Lincoln to Encounter Bay & they made our move so much easier & less stressful, also fitting in with our specific needs. Nothing was too much trouble. Thoroughly enjoyed dealing with these guys, will not hesitate to recommend them for any future removals :)

Kidxan 10 Mar 2022

Amazing review right ere

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