Alterations Now

If you're looking for friendly customer service and affordable prices, look else where. I am still recovering in my dealings with Alterations Now 234 Collins St.
What horrible people. I dealt with [Redacted name] who was so rude to charged me $125 for a double sided zip but only gave me a single sided one and tried to tell me that's what we agreed to. After a long argument She reluctantly gave my money back. Why would I agree to a standard zip for a double sided jacket at a cost of $125. Note he refused to refund my money unless he took the zip he installed out first, it was [Redacted offensive word] quality any way

I Went to Alterations Now at Collins St
and was appalled at their service. I wanted to simply take in the arms of a shirt which cost $35 for a job my grandmother could do. They said it would take a week.
Arrived on the day at the time they said to pick it up, come to find its not ready,
they need another 20 minutes. Went back 20 minutes later, was told they need another 5 minutes. This job would've taken an hour at most and its clear they've left it until the last minute to do it. Disgusted.
Do not go here! [redacted due to personal identifier]
She is incredibly rude and argumentative [redacted due to generalisation]. Their prices are exorbitant and definitely not worth it.

This is the poorest customer service I have ever experienced and I was also
blatantly ripped off. Firstly, I took the initiative to email Alterations
Now, asking for a quote to hem my jeans. They responded that it was $17 but
they needed to look at the jeans first, which was completely reasonable. I
advised them I was going to come to them the following day at 1pm and they
agreed. The following day, a man took my measurements and we agreed I would
come back after work to collect my jeans. I found it very unusual that he
didn't even ask to take my contact details or record the business
transaction. When I came to collect my jeans, around 5.30pm later that day,
there was a woman there and of course, she had no clue where my jeans were
or even what my name was. She did find them eventually. She then charged me
$35.00 - more than double the quoted price! I asked why the emailed quote
for $17 didn't stand and she said they had to do further hemming work to
make the jeans to a tapered fit like I had requested. No one had told me
this was extra or double the cost! The man apologized for not telling me
but didn't even sound sincere. Then I was told I could only pay in cash
even though there was a clear sign stating the minimum on card transactions
is $30. But, for some dodgy reason, if it's same day service, they only
accept cash. I unhappily paid for the service and went home only to
discover marks on the white jeans, unsure how they got dirty, but after a
wash they were clean again. Ignore the fact that they've been here for 10
years + because it doesn't ensure good quality customer service or pricing.
I will make sure myself and all my friends, family and colleagues never
waste their time and money at Alterations Now.

I am still in shock. I took a much loved dress in for a simple alteration - just to have it taken up at the shoulders. The woman I spoke to demanded the money up front (I paid $45). After trying the dress on it was painfully apparent that she had taken it up way too much, and the dress was rendered unwearable. I genuinely assumed that I would just go back an she would fix the error for me. What shocked me the most was the attitude of the woman. She immediately became defensive and and started saying 'it's not my fault and it can't be fixed', and was becoming quite aggitated even though I was calm. I asked for my money back, seeing as she says she can't fix it (I'm SURE it's fixable) and she said she would not give it to me. When I pointed out the unfairness she started yelling 'don't tell me how to do my job, go to word of mouth why don't you', so here i am! She kept yelling as I was leaving the complex. I have NEVER known such rudeness and unprofessionalism. It takes alot for me to complain, andI am beyond disappointed.

i was sent there by where i bought my wedding dress to have it altered. it needed to have the sides in, put the hem up on the front and place a button on the back. the woman (wife?) was absolutely lovely. such a friendly person! unfortunately, the job done was horrific. the hem taken up was crooked!!! the person who did it took it up on the side rather than the front (the exposed beading was off centre, and that's what they used as the "front")!! the button placed on the back didn't match the dress, and looks ugly as. the only good thing (which was the biggest job) was the sides. at least that was done ok. i can't take it back and have them fix it as my wedding is too short away. they were two days late as it was....

moral of story: don't take your expensive gowns here!! not worth the hundreds of dollars i forked out!

I dropped 3 pairs of pants off to be altered, 1 pair were Ralph Lauren pants $200. I explained clearly and had them explain how they were going to alter them so there would be no mishaps. How wrong i was. They ran a seam down each leg and that was it on the Ralph Lauren pants which i had to unpick as soon as I got home. The other two pairs where done exactly the opposite to how they said they would do them. I couldn't believe it. The women who was there when i picked them up could not speak english and it was difficult to explain what was wrong....although i think she new by looking at the pants. 3 pairs of pants ruined. The owner of the business then rang me and the verbal abuse followed.