nickb27

The move from start to finish was a awful. The removalists rocked up at our apartment at 5.30pm on a Friday night and took 5 hours to pack our things into the truck (2 bed apartment).One of the men had a limp and struggled with furniture, and they both refused to let us help. We had already bubble wrapped everything and taped all boxes and even had our belongings ready and waiting on the landing at our apartment. Prior to this, we sent through an itemised excel spreadsheet of every single item we owned so we could get an accurate quote. When they arrived, they advised if things take longer, they'll charge more. 5 hours later they are still going and disrupting the tenants in the building at 10.30pm at night. No communication during the day as to when they would show up. My partner had to then cancel his flights, book new flights the following morning, rearrange the cleaners on short notice and extend car hire - all more money wasted.

They advised they would deliver the furniture to our new apartment in Sydney 'during the day' - it got to 4pm, we called and they said another hour. 5pm we called back, another hour. 6pm we called back and they said another 40 minutes! By this stage we were furious and advised it was too late in the evening to disrupt the tenants living in the apartment complex and to schedule the move for first thing in the morning. That flat out refused and told us it would cost us $99p/hr for every hour in storage for that night. We gave in and they showed up after 7pm.

At this point, they added $500 to the quote! Which we had to pay upfront before they would unload our belongings. This is an absolute criminal act. They said to pay up, or again, they would take our things to storage and the costs would be much more expensive the following day. We gave in, it was late and they started to unload. It took 90 minutes. 90 minutes!! When it took 5 hours to pack! (when we already had everything wrapped up and protected). And needless to say, they didn't mind us helping to unload when they already had been paid. Anything to get their money and get away quicker, not before ripping us off.

This company is criminal. Its disgusting the way we were treated and by the looks of all these reviews, we are not alone! We have reported them to Fair trading NSW and will take them to small claims court.

It was a terrible experience and we honestly thought that companies like this did not operate in Australia.

Don't be fooled by the website and don't be fooled by the quote. The terms and conditions on their website are also different to the ones they send through after you have paid your deposit.

Please DO NOT USE this company.