mitchellv

1 bedroom move, movers arrive and start moving at 9.40am, I noted time because they charge 30 minute increments. I had most things in boxes, but really wasn't allot to move, first box the guy lifts from the top... not supporting at the bottom... ofcourse the box breaks (my fault though according to company... despite moving it twice before them without issue). Things going fine, 1 mover spending time on phone or texting while I help out. Everything gets put in no further issues.

Get to my new apartment, which required us to walk it from loading dock to a lift, then go up 23 levels, and to my apartment. While not ideal needed to be done, 1 trolley isn't good enough, but we all pitched in. First 2 loads at the lift, I took it up put it in apartment myself, went down loaded up again, into apartment, got to loading dock and both movers in truck... nothing moved, 1 on phone.... how can I possibly unload a lift full and get to truck before something is being moved... (according to management I should of contacted them now mid move on the clock to complain...) yeah right.

Everything finally inside, clock off 12.10. Awesome 2 hours 30 plus 30 minute exit fee... the quote was so confusing and no paperwork the 2 movers hand me the card reader and blurt out a price. Once settled I reviewed, to find they charged me 3 hours 30. When questioned the company asked me to prove... ummm ok... should I have taken a photo time stamped... maybe your GPS would have it... but won't look at that, rather call the client a liar.

1 bedside table and a helmet were broken in move, I was blamed for this due to loose items and boxes they broke... so they obviously knew they would damage but didn't advise me as the professionals... Once again I moved it myself earlier without issue...

It took 2 weeks of following up 4 Phone calls and 2 emails to get the answer of prove it, and your fault.... great customer service.

AVOID AVOID AVOID