I put my Husqvarna in for service in July 2014 and kept calling to see if it was completed. "No, No, No". Finally in September the owner phoned to say a part was needed that would cost $200 including his labour. I decided to go ahead as the machine was worth more than that to me. Kept calling and getting "no,not ready yet". In December, he phoned and said "The company repairing your part want another $150 in freight to ship your machine to Sydney and back". At that point I said "Well, get the part back and I will pick up the machine and pay you for your time". Kept calling every two or three weeks. "No, Not here yet". Finally in May 2015 went and stood in front of the owner and said "Where is my machine?" At which point he shrugged his shoulders and said, "Well, I guess I threw it out because it's not here now". I asked what he was going to do about it and he again shrugged his shoulders and said " Well, it wasn't worth anything because it didn't work". Needless to say I WON'T BE TELLING ANY OF MY FRIENDS TO USE THIS STORE !!!!!! (But the lady in the shop is nice !!)